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Senior Operations Manager, Economic Performance - Job Opportunity at Uber

Amsterdam, NL
Full-time
Senior
Posted: July 29, 2025
On-site
€85,000 - €120,000 per year plus equity and performance bonuses. Amsterdam market rates for senior operations roles at major tech companies typically range in this bracket, with Uber likely offering competitive packages including significant variable compensation tied to operational performance metrics.

Key Responsibilities

Lead end-to-end ownership of Uber's Operating Cost Structure (OCS) program across EMEA, serving as the central orchestrator for high-impact financial performance initiatives that directly influence the company's bottom line and regional competitive positioning
Drive strategic cost-efficient growth initiatives by partnering with global and regional stakeholders to identify, implement, and scale sustainable cost-saving measures that align with Uber's long-term business objectives and market expansion goals
Spearhead comprehensive operational transformation efforts that simplify and standardize processes across the EMEA region, leveraging automation and AI technologies to eliminate systemic inefficiencies and create scalable operational frameworks
Optimize organizational capacity and productivity by implementing strategic automation solutions and reallocating work to cost-effective operational centers, enabling high-value team focus and improved resource utilization
Establish and maintain performance monitoring systems through strategic KPI development and data-driven continuous improvement processes that ensure program effectiveness and identify optimization opportunities
Proactively manage enterprise risk and strengthen operational controls by identifying potential vulnerabilities and collaborating with risk owners to implement robust, effective control mechanisms that protect business continuity

Requirements

Education

Master's degree preferred, ideally in a quantitative field (e.g. finance, economics, statistics, or engineering)

Experience

5+ years of experience in strategy, operations, consulting, finance, or general management roles

Required Skills

Experience leading cost-saving or operational efficiency initiatives that impact EBITDA Strong analytical and problem-solving skills; confident using data to make decisions and build business cases Hands-on experience driving operational transformation-process design, automation, or improvement (e.g. Lean, Six Sigma) Proven ability to manage complex programs and multiple projects in parallel Excellent communication skills and stakeholder management-able to align diverse teams around shared goals
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Sauge AI Market Intelligence

Industry Trends

The ride-sharing and mobility industry is experiencing significant consolidation and profitability pressure, with companies like Uber shifting focus from growth-at-all-costs to sustainable unit economics and operational efficiency. This trend is driving increased demand for operations professionals who can deliver measurable cost reductions while maintaining service quality. European mobility markets are becoming increasingly regulated, with new compliance requirements around gig economy worker classification, environmental standards, and data privacy. This regulatory complexity is creating demand for operations managers who can navigate multi-jurisdictional requirements while optimizing costs. Automation and AI adoption in operations is accelerating across the mobility sector, with companies investing heavily in process automation, predictive analytics, and operational intelligence platforms to achieve competitive cost structures and improve decision-making speed.

Role Significance

Likely managing a cross-functional program team of 8-15 professionals including analysts, project managers, and subject matter experts, while influencing much larger organizational teams across Finance, Product, CommOps, and regional Operations groups totaling 100+ stakeholders.
This is a high-impact senior individual contributor role with significant strategic influence across the EMEA organization. The position operates at the intersection of finance, operations, and strategy, with direct visibility to executive leadership and responsibility for initiatives that materially impact regional P&L performance.

Key Projects

Regional cost structure optimization initiatives targeting 10-20% operational expense reductions through process standardization and automation implementation Cross-functional automation programs integrating AI and machine learning solutions to eliminate manual processes and improve operational decision-making Center of Excellence establishment projects to centralize and optimize shared services across multiple EMEA markets while maintaining local operational flexibility

Success Factors

Demonstrated ability to influence without authority across complex matrix organizations, particularly important given the cross-functional nature of cost optimization initiatives that require buy-in from diverse stakeholder groups with potentially competing priorities Strong quantitative foundation combined with business intuition to identify high-impact cost reduction opportunities that don't compromise service quality or growth potential, requiring sophisticated understanding of unit economics and operational leverage Change management expertise to drive adoption of new processes and technologies across established operational teams, particularly critical when implementing automation solutions that may disrupt existing workflows Strategic thinking capability to balance short-term cost reduction goals with long-term operational scalability and market positioning requirements in a rapidly evolving mobility landscape

Market Demand

High demand driven by industry profitability focus and operational complexity. Senior operations roles combining financial acumen with transformation experience are particularly sought after as mobility companies mature and prioritize sustainable unit economics over pure growth metrics.

Important Skills

Critical Skills

Financial analysis and P&L management skills are absolutely essential as this role directly impacts regional profitability and requires deep understanding of unit economics, cost structures, and financial modeling to identify and validate cost reduction opportunities Program management and cross-functional leadership capabilities are crucial for coordinating complex initiatives across diverse stakeholder groups, managing competing priorities, and ensuring successful implementation of transformation projects Data analysis and quantitative reasoning abilities are fundamental for identifying optimization opportunities, building business cases, and measuring program success through sophisticated KPI frameworks and performance analytics

Beneficial Skills

SQL and data visualization skills (Python, R, Tableau) provide significant advantage for independent analysis and stakeholder communication, reducing dependence on data science teams and enabling faster decision-making cycles AI and automation technology familiarity is increasingly valuable as operational transformation heavily relies on these technologies, and understanding their capabilities and limitations is critical for successful implementation Management consulting experience or methodology knowledge (Lean, Six Sigma) provides structured approach to process improvement and change management that is highly applicable to operational transformation initiatives

Unique Aspects

This role uniquely combines strategic finance responsibilities with operational transformation leadership, providing exposure to both P&L management and process optimization across a major technology platform
The position offers direct influence on Uber's regional profitability in a critical market, with initiatives likely to be studied and potentially scaled globally across other regions
Opportunity to work at the intersection of traditional operations management and cutting-edge automation/AI implementation, providing valuable experience in next-generation operational excellence
The role provides exposure to complex multi-market regulatory environments and cross-cultural operational challenges unique to European expansion strategies

Career Growth

Typical progression to director-level roles within 2-3 years given the strategic nature of this position and direct P&L impact. Transition to global roles or external opportunities possible within 18-24 months with demonstrated success in cost optimization initiatives.

Potential Next Roles

Regional Operations Director overseeing multiple operational workstreams across EMEA markets Global Operations Strategy lead responsible for worldwide operational excellence initiatives Finance Business Partner roles focusing on operational finance and business unit P&L management Management consulting positions specializing in operational transformation for technology companies

Company Overview

Uber

Uber is a global mobility and delivery platform that has evolved from a ride-sharing startup to a diversified technology company serving over 100 million monthly active users worldwide. The company operates across multiple business lines including mobility, delivery, and freight, with significant presence in over 70 countries and a focus on transitioning to profitability after years of growth investment.

Uber maintains market leadership position in most global markets where it operates, though faces increasing competition from regional players and regulatory challenges. The company has demonstrated improved unit economics and path to profitability, making operational efficiency a critical strategic priority for maintaining competitive positioning.
EMEA represents a critical growth region for Uber with significant market penetration in major European cities, though faces unique regulatory challenges including worker classification requirements and environmental regulations. The Amsterdam location suggests this role supports both Western European operations and emerging Eastern European markets.
Uber maintains a data-driven, performance-oriented culture with emphasis on measurable results and rapid iteration. The company has evolved from its early aggressive growth culture to focus more on sustainable business practices and stakeholder collaboration, though still maintains high performance expectations and fast-paced decision-making.
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