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Senior Partner Delivery Assurance Manager - Job Opportunity at Amazon Australia Company Pty Ltd

Melbourne, Australia
Full-time
Senior
Posted: April 29, 2025
Hybrid
AUD 180,000 - 220,000 per year based on Melbourne market rates for senior cloud services leadership roles

Benefits

Work-life harmony with flexible working arrangements
Career development and mentorship programs
Employee-led affinity groups and inclusive culture
Comprehensive AWS platform access and learning resources
Professional development and growth opportunities

Key Responsibilities

Lead strategic partner performance evaluation and optimization using ProServe's Global Delivery Framework
Develop and execute partner onboarding strategies and delivery excellence initiatives
Manage multi-disciplinary teams for project implementation and tracking
Drive data-driven decision making through KPI analysis and performance metrics
Lead partner Quarterly Business Reviews and strategic planning
Resolution of high-level partner delivery escalations

Requirements

Education

Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Experience

7+ years of customer-facing implementation consulting experience

Required Skills

Program/project management (5+ years) Data analytics and metrics-driven improvement Strategic program ownership Senior leadership communication Partner relationship management Process improvement expertise Cross-functional team leadership
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Sauge AI Market Intelligence

Industry Trends

Increasing focus on partner-led delivery models in cloud services as AWS expands its market reach Growing emphasis on standardized delivery frameworks to ensure consistent quality across partner networks Rising importance of data-driven partner performance management in cloud professional services

Role Significance

Leadership role typically overseeing 5-10 direct reports with broader influence across partner organizations
Senior strategic position with direct influence on partner delivery quality and customer success outcomes

Key Projects

Partner delivery framework implementation and optimization Strategic partner performance improvement initiatives Customer satisfaction enhancement programs Delivery escalation management systems

Success Factors

Strong understanding of cloud services delivery models and partner ecosystems Excellent stakeholder management across customer, partner, and internal teams Data-driven decision making capability with strategic insight Change management and process optimization expertise

Market Demand

High demand position due to AWS's continued market expansion and increasing reliance on partner delivery models

Important Skills

Critical Skills

Partner relationship management expertise essential for driving delivery excellence Data analysis capabilities crucial for performance evaluation Strategic thinking required for program optimization

Beneficial Skills

Change management methodology knowledge Cloud architecture understanding Agile delivery experience

Unique Aspects

Integration of partner delivery with AWS's customer-centric approach
Opportunity to influence global delivery standards
Complex stakeholder management across partner ecosystem

Career Growth

2-3 years in role typically required before advancement to director-level positions

Potential Next Roles

Director of Partner Operations Head of Professional Services Global Partner Strategy Leader

Company Overview

Amazon Australia Company Pty Ltd

AWS leads the global cloud infrastructure market with comprehensive service offerings and continuous innovation

Dominant market leader in cloud services with extensive partner ecosystem and global reach
Strategic role in APAC region with significant growth focus in Australian market
Fast-paced, innovation-driven environment with strong emphasis on customer obsession and data-driven decision making
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