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Senior Program Manager, Supply Chain - Job Opportunity at Amazon Commercial Services Pty Ltd

Sydney, Australia
Full-time
Senior
Posted: August 17, 2025
On-site
AUD 140,000 - 180,000 per year based on senior program management roles in supply chain transformation within major technology companies in Australian metropolitan markets, with potential for additional performance-based compensation and equity participation

Benefits

Equal opportunity employment ensuring diverse and inclusive workplace culture that empowers high performance
Workplace accommodation support during application and hiring process demonstrating commitment to accessibility
Opportunity to work for a global technology leader with established market presence in Australia
Professional development through leading transformation initiatives and mentoring teams
Executive-level exposure through strategic stakeholder management and leadership reporting

Key Responsibilities

Drive multi-year strategic transformation of Australia's delivery network speed capabilities, directly impacting customer experience across the entire supply chain ecosystem
Architect comprehensive delivery speed strategies spanning inventory placement, fulfillment center operations, and transport networks to revolutionize customer service propositions
Lead cross-functional strategic planning initiatives involving Operations, Transportation, Business, and Technology teams to deliver measurable speed improvements
Develop and implement advanced forecasting frameworks and capability models that support long-term network scalability and operational excellence
Create innovative speed acceleration services and delivery propositions that establish competitive advantages in the Australian e-commerce market
Establish governance frameworks and performance management systems to ensure delivery speed goals align with business objectives and customer expectations
Partner with global teams on strategic system improvements while building and mentoring high-performing transformation teams
Generate compelling business cases for strategic speed investments and define comprehensive metrics frameworks for future capability measurement

Requirements

Education

Bachelor's degree in relevant field (Engineering, Operations Research, Mathematics, or related)

Experience

5+ years of experience in program management, operations, or related fields

Required Skills

Proven experience in developing and executing multi-year strategies Strong executive stakeholder management experience Advanced analytical capabilities and data modeling experience Excellence in building and maintaining forecasting frameworks Advanced Excel skills and SQL proficiency Experience in leading cross-functional teams and programs Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership
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Sauge AI Market Intelligence

Industry Trends

E-commerce logistics is experiencing unprecedented transformation driven by customer expectations for same-day and next-day delivery, with companies investing heavily in last-mile optimization and autonomous delivery technologies. The Australian market specifically is seeing significant infrastructure development as global players compete for market share in the region's growing digital commerce sector. Supply chain digitization and AI-driven forecasting are becoming critical competitive differentiators, with organizations implementing sophisticated predictive analytics to optimize inventory placement and reduce delivery times. The integration of machine learning algorithms with traditional logistics operations is reshaping how companies approach network design and capacity planning. Sustainability concerns are driving innovation in delivery methods, with companies exploring electric vehicle fleets, consolidated delivery networks, and carbon-neutral shipping options. This trend is particularly relevant in Australia where environmental consciousness is influencing consumer preferences and regulatory frameworks.

Role Significance

Likely managing matrix teams of 15-25 professionals across operations, analytics, and project management functions, with indirect influence over larger operational teams through strategic initiatives and transformation programs
Senior individual contributor role with strategic influence across multiple business verticals, requiring executive-level communication skills and the ability to drive organizational change through cross-functional collaboration and strategic vision development

Key Projects

Network redesign initiatives to optimize delivery speed across first, middle, and last mile operations Implementation of predictive analytics platforms for demand forecasting and inventory optimization Development of new service offerings that differentiate delivery capabilities in competitive markets Cross-functional transformation programs that integrate technology solutions with operational processes

Success Factors

Strategic thinking capability to envision multi-year transformation roadmaps while maintaining focus on immediate operational improvements and customer impact metrics Executive presence and communication skills to influence senior leadership decisions and secure investment approval for strategic initiatives across diverse stakeholder groups Advanced analytical expertise to translate complex data insights into actionable strategic recommendations and measurable business outcomes Change management leadership to drive organizational transformation across established operational teams and legacy systems Customer-centric mindset that balances operational efficiency with service quality and customer experience enhancement

Market Demand

High demand driven by e-commerce growth and supply chain optimization needs, particularly for professionals who can bridge strategic planning with operational execution in technology-enabled logistics environments

Important Skills

Critical Skills

Strategic planning and multi-year roadmap development capabilities are essential for success in this role, as the position requires architecting comprehensive transformation initiatives that align with both local market needs and global Amazon standards. The ability to think systematically about complex supply chain networks while maintaining focus on customer experience outcomes distinguishes high-performing candidates in this space. Advanced data analytics and forecasting expertise form the foundation of effective decision-making in this role, requiring proficiency in statistical modeling, predictive analytics, and the ability to translate complex data insights into actionable strategic recommendations. SQL proficiency and advanced Excel skills are baseline requirements, with additional value placed on experience with business intelligence platforms and machine learning applications. Executive stakeholder management and cross-functional leadership skills are critical for driving transformation initiatives across diverse teams and securing buy-in for strategic investments. The role requires the ability to communicate complex technical concepts to senior leadership while building consensus among operational teams with varying priorities and perspectives.

Beneficial Skills

Experience with Australian logistics regulations and market dynamics would accelerate effectiveness in this role, particularly understanding of local transportation networks, regulatory requirements, and customer expectations that differ from other markets where Amazon operates globally. Background in e-commerce platform optimization and customer experience design would enhance the candidate's ability to develop speed acceleration services that align with broader digital commerce strategies and customer journey optimization initiatives. Project management certification and change management expertise would support the large-scale transformation initiatives inherent in this role, particularly methodologies for managing complex cross-functional programs with multiple stakeholders and interdependent deliverables.

Unique Aspects

Opportunity to shape Amazon's delivery speed strategy across an entire national market, with direct impact on customer experience and competitive positioning in the rapidly growing Australian e-commerce sector
Integration of global Amazon logistics expertise with local Australian market requirements, creating unique challenges in network design and operational optimization
Strategic role in developing new delivery propositions that could influence Amazon's global logistics strategy and serve as models for other regional markets
Leadership position in supply chain transformation during a critical growth phase for Amazon's Australian operations

Career Growth

3-5 years to senior director level with demonstrated success in transformation delivery and strategic impact measurement

Potential Next Roles

Director of Supply Chain Strategy with expanded regional or global responsibilities VP of Operations overseeing multiple supply chain verticals and transformation initiatives General Manager roles within logistics or e-commerce business units Strategic consulting positions with major consulting firms specializing in supply chain transformation

Company Overview

Amazon Commercial Services Pty Ltd

Amazon Commercial Services represents Amazon's established presence in the Australian market, focusing on B2B and commercial customer segments while leveraging the company's global logistics and technology infrastructure. The organization operates as part of Amazon's broader Asia-Pacific expansion strategy, with significant investments in local fulfillment capabilities and delivery network optimization.

Dominant global technology and e-commerce leader with substantial Australian market presence, competing directly with local players while bringing proven international logistics capabilities and technology platforms to the regional market
Strategic focus on Australian market development with major fulfillment centers in key metropolitan areas and growing investment in local delivery infrastructure to support both consumer and commercial customer segments
Data-driven, customer-obsessed culture emphasizing innovation, ownership, and long-term thinking, with high performance expectations and opportunities for significant strategic impact within a global organization
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