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Senior Program Manager, Vendor Management - Job Opportunity at Amazon Commercial Services Pty Ltd

Sydney, Australia
Full-time
Senior
Posted: August 17, 2025
On-site
AUD 140,000 - 170,000 per year based on senior program management roles in Australia's logistics sector, with Amazon typically offering compensation packages in the upper percentile range including base salary, performance bonuses, and equity components that reflect the company's premium market position

Benefits

Workplace accommodation and adjustment support during application and hiring process, demonstrating Amazon's commitment to inclusive employment practices that exceed basic compliance requirements
Access to Amazon's comprehensive equal opportunity employment framework that actively promotes diversity across protected veteran status, disability, and other legally protected categories
Opportunity to work within Amazon's inclusive culture that empowers employees to deliver exceptional customer results through collaborative and supportive work environments
Professional development through exposure to pioneering logistics innovations and best-in-class service delivery methodologies

Key Responsibilities

Drive strategic vendor relationship management across Amazon's Last Mile logistics network, directly impacting customer satisfaction and delivery efficiency for millions of packages
Lead cross-functional collaboration with program, product, and technology stakeholders to deliver measurable adoption rates and customer satisfaction metrics for Value Added Services
Own end-to-end program strategy and delivery results, maintaining direct accountability to senior leadership for business outcomes and performance indicators
Design and implement comprehensive evaluation mechanisms to assess program health and ensure product-market fit through direct customer engagement and feedback analysis
Pioneer the launch of innovative products and features that fundamentally transform the Delivery Partner experience within Amazon's logistics ecosystem
Establish and maintain single-threaded leadership over service scope definition, ensuring alignment between vendor capabilities and strategic business objectives

Requirements

Education

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Experience

5+ years of program or project management experience

Required Skills

Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership 2+ years of driving process improvements experience Effective General Business Manager capabilities Excel in written and verbal communication Strong analytical framework that can use data to see around corners Comfortable in highly ambiguous, fast-paced and ever-changing environment Willing to roll-up sleeves to dive deep and effectively partner with internal and external teams
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Sauge AI Market Intelligence

Industry Trends

The global last-mile delivery market is experiencing unprecedented growth driven by e-commerce expansion, with companies investing heavily in vendor management platforms and automated logistics solutions to handle increasing package volumes while maintaining cost efficiency. This trend creates significant demand for senior program managers who can orchestrate complex vendor ecosystems and drive operational excellence at scale. Supply chain digitization and the integration of artificial intelligence in logistics operations are reshaping vendor management roles, requiring professionals who can bridge traditional relationship management with data-driven decision making and technology implementation across diverse partner networks. The Australian logistics market is particularly focused on addressing geographic challenges and urban density issues, creating opportunities for professionals who can develop innovative last-mile solutions and manage vendor relationships that optimize delivery efficiency across diverse metropolitan and regional markets.

Role Significance

Typically manages matrix relationships across 15-25 professionals including vendor relationship managers, product managers, and technical leads, while maintaining direct vendor relationships with 5-10 key strategic partners and their executive teams
Senior individual contributor role with significant cross-functional leadership responsibilities, operating at a level equivalent to senior management in traditional organizations, with direct accountability for multi-million dollar vendor relationships and strategic program outcomes that impact customer experience across Amazon's Australian logistics network

Key Projects

Implementation of comprehensive vendor onboarding and performance management systems that standardize service delivery across Amazon's Last Mile network Development and launch of new value-added service offerings that enhance delivery partner capabilities and improve end-customer satisfaction metrics Strategic vendor consolidation initiatives that optimize cost structures while maintaining service quality standards across diverse geographic markets Cross-functional technology integration projects that connect vendor systems with Amazon's proprietary logistics platforms and data analytics tools

Success Factors

Ability to navigate Amazon's high-performance culture while building sustainable vendor relationships that balance aggressive growth targets with operational excellence and partner satisfaction Advanced data analytics capabilities combined with business acumen to identify performance trends, predict vendor capacity constraints, and proactively address operational challenges before they impact customer experience Exceptional stakeholder management skills to align diverse internal teams (technology, operations, finance, legal) with external vendor requirements while maintaining focus on customer-centric outcomes Strategic thinking combined with tactical execution excellence to manage both long-term vendor relationship development and immediate operational challenges in a fast-paced, metrics-driven environment

Market Demand

High demand driven by Australia's rapidly expanding e-commerce market and Amazon's continued regional expansion, with limited supply of experienced professionals who combine vendor management expertise with large-scale logistics program leadership capabilities

Important Skills

Critical Skills

Data analytics and metrics interpretation capabilities are essential because Amazon's decision-making culture requires evidence-based recommendations and continuous performance optimization across complex vendor networks with multiple stakeholder requirements Cross-functional leadership and stakeholder management skills are crucial for success in Amazon's matrix organization structure where program managers must influence and coordinate activities across technology, operations, finance, and legal teams without direct authority Vendor relationship management expertise is fundamental to achieving program objectives, requiring the ability to build trust and drive performance with external partners while maintaining Amazon's high service standards and cost efficiency requirements

Beneficial Skills

Technology project management experience would enhance effectiveness in implementing system integrations and digital transformation initiatives that are increasingly important in modern logistics operations Supply chain and logistics industry knowledge would accelerate onboarding and improve strategic decision-making in vendor selection and performance optimization across diverse delivery scenarios Change management and organizational development skills would support the implementation of new processes and service offerings across vendor networks while maintaining operational stability and partner satisfaction

Unique Aspects

Single-threaded leadership model that provides unusual autonomy and accountability for a program management role, allowing for entrepreneurial decision-making within Amazon's structured operational framework
Direct impact on millions of customer delivery experiences across Australia, providing immediate feedback on program effectiveness and vendor performance through comprehensive metrics and customer satisfaction data
Integration with Amazon's global logistics innovation initiatives, offering exposure to cutting-edge technology implementations and best practices from international markets
Opportunity to shape the development of Australia's last-mile delivery infrastructure through strategic vendor partnerships and service design decisions that influence industry standards

Career Growth

Typical progression to director-level roles occurs within 3-5 years for high-performing individuals, with accelerated advancement possible for those who demonstrate exceptional results in vendor relationship management and cross-functional leadership within Amazon's fast-growth environment

Potential Next Roles

Director of Vendor Management or Strategic Partnerships within Amazon's broader logistics organization, overseeing multiple program managers and vendor portfolios across regional markets Senior Principal Program Manager roles focused on global vendor strategy and new market expansion, with responsibility for establishing vendor ecosystems in emerging geographic regions General Manager positions within Amazon's logistics divisions or external opportunities as Head of Partnerships at logistics technology companies or supply chain consulting leadership roles

Company Overview

Amazon Commercial Services Pty Ltd

Amazon Commercial Services Pty Ltd represents Amazon's Australian commercial operations, positioning the company as the dominant force in the region's e-commerce and logistics landscape with significant investments in infrastructure, technology, and strategic partnerships that support rapid market expansion

Market leader in Australian e-commerce with substantial competitive advantages in logistics infrastructure, technology platform capabilities, and customer base, creating opportunities for professionals to work on industry-defining projects with global impact and scale
Amazon's Australian operations serve as a critical growth market within the Asia-Pacific region, with Sydney serving as a key operational hub that supports both domestic market expansion and broader regional logistics strategy development
Fast-paced, metrics-driven environment characterized by Amazon's leadership principles including customer obsession, ownership, and high standards, with emphasis on data-driven decision making and continuous innovation in a collaborative yet highly accountable professional setting
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