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Senior Program Manager, Vendor Management - Job Opportunity at Amazon Commercial Services Pty Ltd

Sydney, Australia
Full-time
Senior
Posted: August 19, 2025
On-site
AUD 140,000 - 180,000 annually based on senior program management roles in Australian logistics sector, with Amazon typically offering 10-20% premium above market rates plus equity compensation

Benefits

Workplace accommodation and adjustment support during application and hiring process, demonstrating commitment to inclusive employment practices
Equal opportunity employment protection extending beyond legal minimums to create genuinely inclusive workplace culture
Access to Amazon's global network and resources providing unparalleled professional development opportunities
Exposure to cutting-edge logistics and technology platforms positioning employees at forefront of industry innovation

Key Responsibilities

Define and architect comprehensive service scopes for Value Added Services, directly impacting millions of customer delivery experiences across Amazon's logistics network
Lead cross-functional product launches and feature development, driving revenue generation and market expansion in competitive last-mile delivery sector
Manage strategic vendor relationships and partnerships, negotiating agreements that optimize cost structures while maintaining service excellence
Own end-to-end program results and customer satisfaction metrics, directly accountable to senior leadership for multi-million dollar program performance
Develop sophisticated analytical frameworks and monitoring mechanisms to predict program health and preempt operational challenges
Drive adoption strategies for new services among delivery partners, directly influencing network efficiency and customer satisfaction scores

Requirements

Education

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Experience

5+ years of program or project management experience

Required Skills

Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership 2+ years of driving process improvements experience Effective General Business Manager capabilities Excel in written and verbal communication Strong analytical framework that can use data to see around corners Comfortable in highly ambiguous, fast-paced and ever-changing environment Willing to roll-up their sleeves to dive deep and effectively partner with internal and external teams
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Sauge AI Market Intelligence

Industry Trends

Last-mile delivery market experiencing unprecedented growth driven by e-commerce expansion, with global market projected to reach $65 billion by 2025, creating massive demand for sophisticated program management expertise Vendor management roles increasingly critical as companies shift from direct operations to partner network models, requiring professionals who can manage complex multi-stakeholder ecosystems Data-driven decision making becoming fundamental requirement in logistics, with companies investing heavily in analytics capabilities to optimize delivery networks and reduce costs Australian logistics market particularly dynamic due to geographic challenges and urbanization patterns, creating unique opportunities for professionals with local market expertise combined with global operational experience

Role Significance

Likely managing matrix team of 8-15 professionals across program, product, and technology functions, with influence over much larger vendor and partner network
Senior individual contributor role with significant strategic impact, positioned as subject matter expert and single-threaded leader with direct accountability to executive leadership for program outcomes

Key Projects

Multi-million dollar vendor onboarding and integration programs spanning 6-18 month timelines Cross-functional product launches requiring coordination between technology, operations, and business development teams Strategic partnership negotiations and vendor relationship optimization initiatives Data analytics and reporting infrastructure development to support program health monitoring

Success Factors

Ability to navigate complex organizational dynamics and influence without direct authority, critical for success in Amazon's matrix management culture Deep analytical skills combined with business acumen to translate data insights into actionable strategic recommendations Strong vendor relationship management capabilities including negotiation, conflict resolution, and performance management Comfort with ambiguity and rapid change, essential for thriving in Amazon's fast-paced innovation environment Communication excellence for managing stakeholder expectations and presenting complex information to senior leadership

Market Demand

High demand driven by explosive growth in last-mile delivery sector and shortage of professionals with combined vendor management and logistics expertise

Important Skills

Critical Skills

Data analytics and metrics-driven decision making capabilities are absolutely essential as Amazon's culture revolves around quantitative analysis and evidence-based strategy development Vendor relationship management skills directly impact program success and cost optimization, making this expertise fundamental to role effectiveness Communication and stakeholder management abilities crucial for navigating Amazon's complex matrix organization and managing diverse internal and external stakeholders Strategic thinking and business acumen necessary for defining service scopes and driving adoption in competitive marketplace

Beneficial Skills

Technology background or familiarity with logistics systems would accelerate integration with technical teams and enhance solution design capabilities Experience with international markets or cross-cultural business operations valuable given Amazon's global scope and diverse vendor network Financial modeling and business case development skills would strengthen ability to evaluate vendor partnerships and program ROI Change management expertise would enhance capability to drive adoption and manage organizational transformation initiatives

Unique Aspects

Single-threaded leadership model provides unusual autonomy and ownership for a program management role, offering entrepreneurial experience within large organization
Direct exposure to Amazon's cutting-edge logistics technology and data analytics platforms, providing invaluable experience with industry-leading tools and methodologies
Opportunity to shape vendor ecosystem strategy during critical growth phase of Amazon's Australian operations
Cross-functional collaboration requirement offers broad business exposure and accelerated skill development across multiple disciplines

Career Growth

Typically 18-24 months to next promotion level given Amazon's accelerated career progression culture and rapid business growth

Potential Next Roles

Director of Vendor Management or Strategic Partnerships within 2-3 years General Manager roles overseeing entire business units or geographic regions Senior Principal Program Manager positions with broader strategic scope External opportunities as Head of Operations or VP of Logistics at emerging logistics companies

Company Overview

Amazon Commercial Services Pty Ltd

Amazon Commercial Services operates as the B2B arm of Amazon's Australian operations, leveraging the company's massive logistics infrastructure and technology capabilities to serve business customers across the region

Dominant market position in Australian e-commerce and logistics, with Amazon continuing aggressive expansion in last-mile delivery capabilities to compete with local players like Australia Post and emerging competitors
This role represents Amazon's strategic commitment to the Australian market, with Sydney serving as a key hub for Asia-Pacific operations and offering significant growth opportunities
Amazon's leadership principles-driven culture emphasizing ownership, innovation, and customer obsession, with high-performance expectations balanced by significant learning and development opportunities
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