Home Jobs Senior Technical Account Manager
Back to Jobs

Senior Technical Account Manager - Job Opportunity at Okta

Singapore, SG
Full-time
Senior
Posted: July 14, 2025
Hybrid
SGD 120,000 - 160,000 per year based on senior-level technical account management roles in Singapore's competitive cybersecurity market, with potential for performance bonuses and equity compensation given Okta's market position

Benefits

Comprehensive health benefits package designed to support employee wellbeing and family needs in a competitive tech environment
Professional development opportunities including mentorship programs and skill advancement resources that position employees for career growth in the rapidly evolving identity management sector
Flexible work arrangements supporting remote and hybrid work models, reflecting modern workplace trends and employee preferences for work-life integration
Social impact initiatives allowing employees to contribute meaningfully to community development while building professional networks
Access to cutting-edge technology tools and platforms that enhance productivity and provide hands-on experience with industry-leading solutions
Competitive time-off policies and wellness programs that support sustained high performance in demanding technical roles

Key Responsibilities

Drive strategic technical guidance for enterprise customers utilizing Okta's comprehensive identity management suite, directly impacting customer retention and revenue growth through expert consultation on complex identity scenarios
Partner with Customer Success Managers to deliver technical expertise across mid-market and enterprise accounts, serving as the primary technical authority for high-value customer relationships and complex implementation challenges
Develop and maintain trusted advisor relationships with key decision-makers and stakeholders, influencing strategic technology decisions and positioning Okta as an essential infrastructure component for enterprise security
Conduct comprehensive reviews of customer architectures and Okta configurations to optimize security posture and maximize ROI, ensuring customers leverage new features and functionality to maintain competitive advantage
Lead content creation initiatives for both internal team enablement and external customer education, establishing thought leadership in identity management best practices and driving industry knowledge sharing
Provide technical mentorship to colleagues while managing escalations and reactive technical inquiries, contributing to team capability development and maintaining high standards of customer service excellence
Monitor and influence customer behavior and health metrics across account portfolios, utilizing data-driven insights to proactively address retention risks and identify expansion opportunities

Requirements

Education

BA/BS/MS in Computer Science, Information Technology or related discipline OR equivalent work experience required

Experience

8+ years of total experience in information technology, with at least 4 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space

Required Skills

Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect) Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols) Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc) SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc) Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc) Strong business acumen, history of success owning customer relationships and escalations Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO Ability to track and influence customer behaviour and health metrics across a portfolio of accounts Understanding of common software development practice. Understanding of identity and surrounding technologies
Advertisement
Ad Space

Sauge AI Market Intelligence

Industry Trends

The identity and access management (IAM) market is experiencing unprecedented growth driven by zero-trust security adoption, with organizations increasingly recognizing identity as the new security perimeter. This shift is creating high demand for technical specialists who can navigate complex hybrid environments and implement comprehensive identity strategies that span cloud, on-premise, and SaaS applications. Remote work acceleration and digital transformation initiatives have fundamentally altered enterprise security requirements, with companies prioritizing seamless user experiences while maintaining robust security controls. Technical Account Managers in this space are becoming strategic partners in helping organizations balance security, compliance, and user productivity across distributed workforces. The convergence of workforce identity and customer identity management solutions is creating new opportunities for technical professionals who understand both domains. Organizations are seeking unified approaches to identity management that can scale across employee, partner, and customer use cases while maintaining security and compliance standards. Regulatory compliance requirements including GDPR, CCPA, and industry-specific mandates are driving increased investment in identity governance and administration capabilities. Technical Account Managers with deep understanding of compliance frameworks and their implementation are becoming increasingly valuable as organizations navigate complex regulatory landscapes.

Role Significance

Typically operates within a regional team of 8-12 Technical Account Managers with matrix reporting relationships to Customer Success Managers and technical product teams. The role involves mentoring junior team members and collaborating with cross-functional teams including sales, support, and product management.
Senior individual contributor role with significant strategic influence, positioned as a technical authority within customer organizations and internal teams. The role carries substantial responsibility for customer retention and expansion, requiring autonomous decision-making and the ability to influence C-level technology decisions.

Key Projects

Enterprise identity architecture reviews and optimization initiatives involving complex multi-cloud and hybrid environments Large-scale identity migration projects requiring careful planning and execution to minimize business disruption Integration projects connecting Okta platforms with legacy systems and custom applications Security posture assessments and implementation of advanced authentication and authorization policies Customer expansion projects involving new product adoption and advanced feature implementations

Success Factors

Deep technical expertise in identity federation protocols and enterprise architecture patterns, combined with the ability to translate complex technical concepts into business value propositions for diverse stakeholder audiences Strong relationship management skills with proven ability to build trust and credibility with technical teams, security leaders, and C-level executives across different cultural contexts in the Asia-Pacific region Proactive customer advocacy mindset with demonstrated success in identifying and addressing potential issues before they impact customer satisfaction or retention metrics Continuous learning orientation to stay current with evolving identity management technologies, security threats, and compliance requirements in a rapidly changing cybersecurity landscape

Market Demand

High demand with limited supply of qualified candidates, particularly for professionals combining deep IAM technical expertise with proven customer success experience in the Asia-Pacific region

Important Skills

Critical Skills

Identity federation protocols expertise (SAML, OAuth, OpenID Connect) forms the foundation of the role, as these technologies are essential for implementing secure access controls and enabling seamless user experiences across enterprise applications. Deep understanding of these protocols is crucial for troubleshooting complex integration issues and designing scalable identity solutions. Customer relationship management and technical communication skills are equally critical, as the role requires building trust with diverse stakeholders from developers to CIOs while effectively communicating complex technical concepts in business terms. Success depends on the ability to influence technical decisions and drive product adoption through consultative selling approaches. Enterprise architecture understanding is essential for evaluating customer environments and making strategic recommendations about identity implementation patterns. This includes knowledge of hybrid cloud environments, legacy system integration challenges, and modern application architectures. Business acumen and customer success mindset are fundamental for understanding customer objectives, identifying expansion opportunities, and ensuring that technical recommendations align with business outcomes and ROI expectations.

Beneficial Skills

Security compliance framework knowledge (SOC 2, ISO 27001, GDPR) enhances the ability to address customer compliance requirements and position Okta solutions within broader regulatory contexts, particularly important for enterprise customers in regulated industries Software development experience provides valuable context for understanding customer technical challenges and communicating effectively with development teams during integration projects Project management and change management skills support successful implementation of complex identity initiatives and help customers navigate organizational challenges associated with identity transformation projects Multi-cloud platform expertise (AWS, Azure, GCP) enables more comprehensive architectural guidance and helps customers optimize identity solutions across diverse cloud environments

Unique Aspects

Opportunity to work with cutting-edge identity technologies including both workforce and customer identity solutions, providing exposure to the full spectrum of identity management challenges and solutions
Regional scope covering diverse markets with varying regulatory requirements and cultural contexts, offering significant professional development opportunities in international business and technical consulting
Direct customer impact through technical guidance and strategic consultation, with measurable influence on customer success metrics and business outcomes
Access to Okta's extensive partner ecosystem and integration marketplace, providing exposure to diverse technology stacks and enterprise architecture patterns
Role combines deep technical expertise with business acumen, creating a unique professional profile that bridges technology and business strategy

Career Growth

Typically 2-3 years to advance to principal-level individual contributor roles or team leadership positions, with accelerated progression possible based on customer impact and technical thought leadership contributions

Potential Next Roles

Principal Technical Account Manager or Regional Technical Lead positions within Okta or similar identity management companies Solutions Architecture roles focusing on enterprise identity strategy and implementation Customer Success Director positions overseeing technical account management teams and customer outcomes Product Management roles leveraging deep customer insight and technical expertise to drive product strategy Independent consulting opportunities specializing in identity architecture and digital transformation initiatives

Company Overview

Okta

Okta stands as the definitive leader in cloud-based identity and access management, serving as the backbone for digital identity infrastructure for thousands of organizations worldwide. The company has established itself as the go-to platform for enterprises seeking to secure and manage user access across complex, hybrid IT environments while enabling seamless user experiences.

Market leader in the identity management space with strong competitive positioning against traditional players like Microsoft Azure AD and emerging competitors. Okta's platform-agnostic approach and extensive integration ecosystem provide significant competitive advantages in enterprise deployments.
Strong and growing presence in the Asia-Pacific region with significant investment in local talent and customer success capabilities. The Singapore role represents a strategic position supporting high-growth markets including Southeast Asia, India, and Korea, where digital transformation initiatives are driving substantial demand for identity management solutions.
Technology-forward culture emphasizing innovation, customer obsession, and inclusive diversity. The company promotes continuous learning and professional development while maintaining focus on measurable customer outcomes and technical excellence.
Advertisement
Ad Space
Apply Now

Data Sources & Analysis Information

Job Listings Data

The job listings displayed on this platform are sourced through BrightData's comprehensive API, ensuring up-to-date and accurate job market information.

Sauge AI Market Intelligence

Our advanced AI system analyzes each job listing to provide valuable insights including:

  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

This integration of reliable job data with AI-powered analysis helps provide you with comprehensive insights for making informed career decisions.