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Service Contract & Loyalty Coordinator - Job Opportunity at Stellantis

Amsterdam, Netherlands
Full-time
Senior
Posted: March 25, 2025
On-site
EUR 65,000 - 85,000 per year based on Amsterdam market rates for senior automotive program managers

Benefits

Comprehensive mobility industry exposure
Leadership development opportunities
Global career advancement paths
Multicultural work environment
Industry-leading automotive sector experience

Key Responsibilities

Lead product design and commercial deployment of service contract programs across multiple brands
Drive customer retention and brand quality perception through strategic program management
Coordinate with HQ for product development and pricing strategies
Manage stakeholder relationships including CCF, Network, Brand and Fleet departments
Develop and execute communication and training plans
Monitor market performance and adjust tactics to meet objectives
Lead Dekra taskforce collaboration for Dutch market

Requirements

Education

HBO/master's degree in business

Experience

5 to 10 years

Required Skills

Stakeholder management Dutch and English fluency MS Office proficiency Time management Customer-centric mindset Team collaboration Self-motivation Perseverance and resilience
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Sauge AI Market Intelligence

Industry Trends

Automotive industry's shift towards service-based revenue models is creating increased demand for contract and loyalty expertise Growing importance of digital service contracts and customer retention programs in the mobility sector Integration of data analytics in customer loyalty programs becoming crucial for automotive companies

Role Significance

Core team of 5-8 direct collaborators with matrix management of 15-20 stakeholders across departments
Senior specialist position with significant impact on revenue generation and customer retention strategies

Key Projects

Service contract program development and optimization Cross-brand loyalty initiative implementation Dealer network engagement programs Customer retention analytics and strategy development

Success Factors

Strong understanding of automotive after-sales business models Ability to navigate complex stakeholder environments Strategic thinking combined with operational excellence Data-driven decision making capabilities

Market Demand

High demand due to automotive industry's transformation towards service-oriented business models and increased focus on customer retention

Important Skills

Critical Skills

Stakeholder management expertise essential for navigating complex organizational structure Data analysis capabilities crucial for program optimization Strategic thinking required for program development and market positioning

Beneficial Skills

Knowledge of automotive retail operations Experience with CRM systems Understanding of financial modeling Project management certification

Unique Aspects

Role combines strategic planning with operational execution across multiple brands
Direct influence on customer retention strategies for major automotive brands
Opportunity to shape future service contract models in evolving mobility landscape

Career Growth

2-3 years in role before advancement opportunity, depending on performance and market conditions

Potential Next Roles

Head of Customer Experience Regional Sales Director Customer Success Director Strategic Programs Manager

Company Overview

Stellantis

Stellantis represents one of the world's largest automotive manufacturers, formed through the merger of PSA Group and FCA, operating multiple iconic brands globally

Among top 5 global automotive manufacturers with strong market presence across multiple segments
Significant operations in Netherlands with Amsterdam serving as key regional hub
Matrix organization with strong emphasis on innovation and cross-cultural collaboration
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