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Service Delivery Account Lead - Job Opportunity at Medtronic

Watford, GB
Full-time
Senior
Posted: June 1, 2025
On-site
£75,000 - £95,000 per year plus performance bonuses and benefits, reflecting the senior nature of this role within a Fortune 500 medical device company and the specialized healthcare expertise required for C-suite engagement

Benefits

Competitive salary package positioned to attract top-tier healthcare professionals in the medical device sector
Comprehensive flexible benefits package designed to support diverse career stages and personal circumstances
Performance-based compensation structure that aligns individual success with company growth
Professional development opportunities within a global healthcare technology leader
International travel opportunities providing exposure to EMEA markets and healthcare systems
Career advancement pathways within a Fortune 500 medical device company

Key Responsibilities

Drive strategic ownership of comprehensive service delivery operations for key enterprise accounts, directly impacting client satisfaction and revenue retention
Architect and execute account-specific strategic action plans that ensure premium service delivery aligned with contractual commitments and client expectations
Design and maintain sophisticated KPI dashboards that provide real-time performance analytics for service delivery teams and enable data-driven decision making
Cultivate and sustain C-suite and senior management relationships within client organizations, positioning Medtronic as a strategic healthcare partner
Orchestrate cross-functional collaboration with Integrated Health Solutions capabilities to deliver complex healthcare transformation initiatives
Optimize service level agreements and contract profitability through strategic performance management and operational excellence
Lead, mentor, and develop on-site operational staff to build high-performing teams capable of delivering world-class healthcare solutions

Requirements

Education

Master's degree in a relevant functional area

Experience

Several years of experience in healthcare environment, healthcare value chain / operations management

Required Skills

Clinical and/or CatLab experience Experience in dealing with hospital C-suite / senior management / stakeholders Experience in people and team management Fluent in English, both written and spoken, knowledge of regional language Lean 6 Sigma knowledge and experience a plus

Certifications

Lean 6 Sigma knowledge and experience a plus
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Sauge AI Market Intelligence

Industry Trends

The healthcare industry is experiencing unprecedented digital transformation driven by value-based care models, creating significant demand for professionals who can bridge clinical operations with technology solutions. Medical device companies are increasingly positioning themselves as strategic partners rather than equipment suppliers, requiring sophisticated account management capabilities. Healthcare consolidation continues to accelerate globally, with hospital systems seeking comprehensive partnerships that can deliver measurable outcomes across multiple service lines. This trend creates opportunities for senior-level professionals who can navigate complex organizational structures and drive enterprise-wide transformations. The post-pandemic healthcare landscape has intensified focus on operational efficiency and patient outcome optimization, making roles that combine clinical expertise with business acumen particularly valuable. Organizations are investing heavily in professionals who can demonstrate ROI through improved care delivery models.

Role Significance

Typically manages 8-15 on-site operational staff while coordinating with cross-functional teams across multiple disciplines including clinical operations, business development, and technical support
This is a senior-level strategic role that serves as the primary interface between a Fortune 500 medical device company and key healthcare clients, requiring extensive healthcare industry expertise and proven ability to influence C-suite decision makers

Key Projects

Implementation of comprehensive healthcare transformation initiatives that integrate medical device technology with operational workflow optimization Development and execution of value-based care partnerships that demonstrate measurable improvements in patient outcomes and cost reduction Strategic account expansion projects that identify new service opportunities and strengthen long-term client relationships through innovative healthcare solutions

Success Factors

Demonstrated ability to build and maintain relationships with healthcare executives and navigate complex organizational politics within large hospital systems Deep understanding of healthcare value chains and the ability to identify operational improvement opportunities that align with both client needs and company objectives Strong analytical capabilities combined with business acumen to optimize contract performance while maintaining high service quality standards Proven leadership skills to develop high-performing teams in challenging healthcare environments while managing multiple stakeholder expectations

Market Demand

High demand driven by healthcare industry consolidation and the critical need for senior professionals who can manage complex healthcare partnerships and drive operational transformation in clinical environments

Important Skills

Critical Skills

Healthcare operations expertise is absolutely essential as this role requires deep understanding of clinical workflows, hospital operations, and healthcare value chains to effectively partner with senior healthcare executives and drive meaningful operational improvements C-suite relationship management capabilities are crucial for success, as the role serves as the primary strategic interface between Medtronic and key healthcare clients, requiring sophisticated communication skills and business acumen to influence senior decision makers Team leadership and development skills are fundamental to this position, as success depends on building and maintaining high-performing on-site teams while managing complex stakeholder relationships across multiple organizational levels

Beneficial Skills

Lean Six Sigma certification and experience would significantly enhance effectiveness in identifying operational improvement opportunities and implementing data-driven solutions within healthcare environments Clinical or CatLab experience provides credibility when working with healthcare professionals and enables more effective communication about clinical workflow optimization and patient care improvements International business experience would be valuable given the EMEA travel requirements and potential for working with diverse healthcare systems and regulatory environments across multiple countries

Unique Aspects

On-site positioning provides unprecedented access to healthcare operations and direct involvement in clinical workflow optimization, offering unique insights into healthcare delivery that remote positions cannot provide
Combination of account management responsibilities with operational team leadership creates a distinctive role that bridges strategic relationship management with hands-on healthcare operations
International travel component provides exposure to diverse healthcare systems across EMEA markets, enhancing professional development and global healthcare expertise
Direct interface with C-suite executives positions this role as a strategic business partner rather than traditional vendor relationship, elevating professional influence and impact

Career Growth

Typically 3-5 years to advance to regional leadership roles, with progression dependent on demonstrated success in driving account growth and operational excellence

Potential Next Roles

Regional Director of Integrated Health Solutions overseeing multiple markets and account teams Vice President of Strategic Partnerships focusing on enterprise-level healthcare transformation initiatives General Manager roles within medical device companies leading entire business units or geographic regions

Company Overview

Medtronic

Medtronic is a global leader in medical technology, services, and solutions with over 95,000 employees worldwide, focusing on alleviating pain, restoring health, and extending life through innovative medical devices and comprehensive healthcare solutions.

Positioned as one of the world's largest medical device companies with a diversified portfolio spanning cardiac and vascular, minimally invasive therapies, restorative therapies, and diabetes management, maintaining strong competitive positions across multiple healthcare segments.
Maintains significant presence in the UK and European markets with established relationships across major healthcare systems, offering comprehensive career development opportunities within a stable, globally recognized healthcare technology leader.
Engineering-focused culture that emphasizes innovation, problem-solving, and meaningful impact on patient outcomes, with strong emphasis on professional development and cross-functional collaboration in a mission-driven environment.
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