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Service & Performance Manager - Job Opportunity at KWS Group

Berlin, Germany
Full-time
Senior
Posted: March 2, 2025
Hybrid
EUR 75,000 - 95,000 annually based on Berlin market rates for senior shared services roles

Benefits

Flexible work hours with remote work options - competitive with market standards
Comprehensive compensation package including holiday bonus and Christmas bonus
Family-focused benefits including childcare subsidies
Company bike program (JobRad)
Ergonomic workstations and modern office facilities
Performance-based career development opportunities
Investment benefits (vermögenswirksame Leistungen)
Free parking at office location

Key Responsibilities

Strategic oversight of service delivery metrics and KPI development for shared services operations
Development and implementation of service management frameworks aligned with corporate objectives
Leadership of cross-functional improvement initiatives and operational excellence programs
Process optimization and efficiency enhancement across service delivery channels
Stakeholder management and coordination with GTC Leadership Team
Implementation of best practices and knowledge management systems
Performance monitoring and continuous improvement program management

Requirements

Education

Bachelor's and/or Master's degree in Business Administration, Operations Management or related field

Experience

Several years of experience in service and performance management within a global shared services center

Required Skills

SAP expertise (MM, FI/CO, S4 HANA, SuccessFactors) Process optimization methodologies Project management KPI definition and monitoring Operational excellence Advanced English language proficiency Additional language skills advantageous
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Sauge AI Market Intelligence

Industry Trends

Shared Services Centers are increasingly evolving towards Global Business Services models, incorporating advanced analytics and automation capabilities Growing emphasis on digital transformation and process automation in service delivery operations Increased focus on data-driven decision making and real-time performance monitoring in shared services

Role Significance

Likely overseeing 15-25 team members across various service delivery functions
Strategic leadership position with direct impact on operational efficiency and service delivery excellence

Key Projects

Service delivery transformation initiatives Process automation and optimization programs Performance management system implementations Cross-functional efficiency improvement projects

Success Factors

Strong leadership capabilities in change management and organizational transformation Deep understanding of shared services operations and service delivery excellence Ability to balance strategic planning with operational execution Excellence in stakeholder management and cross-cultural communication

Market Demand

High demand position due to increasing adoption of shared services models and digital transformation initiatives in German markets

Important Skills

Critical Skills

Service management expertise - essential for driving operational excellence Change management capabilities - crucial for transformation initiatives SAP systems knowledge - fundamental for process optimization Performance metrics expertise - vital for continuous improvement

Beneficial Skills

Process mining knowledge Lean Six Sigma methodologies Advanced data analytics capabilities Additional European language skills

Unique Aspects

Combination of traditional company values with modern shared services approach
Strong emphasis on personal development and growth
Family-company stability with international career opportunities

Career Growth

2-4 years in role before progression to next level, depending on performance and organizational growth

Potential Next Roles

Head of Shared Services Director of Global Business Services Operations Excellence Director Global Process Owner

Company Overview

KWS Group

KWS Group is a leading global plant breeding company with significant presence in agricultural biotechnology

Well-established market position with strong focus on innovation and sustainable agriculture
Strategic location in Berlin tech hub with global operational scope
Family-owned business culture emphasizing long-term thinking and sustainable growth, with strong focus on employee development
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