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Service & Performance Manager (m/f/d) - Job Opportunity at KWS Group

Berlin, Germany
Full-time
Senior
Posted: March 1, 2025
On-site
EUR 75,000 - 95,000 annually based on Berlin market rates for senior shared services positions

Benefits

Flexible working hours with modern work-life balance focus
Free parking - a significant benefit in Berlin's urban environment
Capital-forming benefits program enhancing long-term financial security
Comprehensive compensation package including Christmas and holiday bonuses
Family-friendly policies with childcare allowance
Company bike program supporting sustainable commuting
Modern work equipment and tools

Key Responsibilities

Strategic leadership of service quality and operational efficiency initiatives across Global Transaction Center
Development and implementation of comprehensive service management frameworks and KPI systems
Cross-functional project management for organizational transformation and service improvement
Process optimization and complexity reduction across global operations
Stakeholder management and alignment of resources across international teams
Cultural transformation leadership towards continuous improvement and operational excellence

Requirements

Education

Bachelor's and/or Master's degree in business administration, operation management, or related field

Experience

Several years of proven professional experience in service & performance management

Required Skills

Experience in Finance, HR, Controlling, Master Data Management SAP MM, FI/CO, SAP S4 HANA, SAP SuccessFactors expertise KPI definition and monitoring capabilities Process improvement and operational efficiency expertise Project management across multiple teams Operational excellence methodologies Excellent command of English
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Sauge AI Market Intelligence

Industry Trends

Global shared services centers are increasingly evolving into value-adding centers of excellence, moving beyond traditional transaction processing Digital transformation in agricultural technology sector is driving need for sophisticated service delivery models Rising importance of data-driven decision making in operational excellence

Role Significance

Likely oversight of 20-30 team members across multiple service delivery functions based on typical GTC structure
Senior management position with strategic influence on global operational excellence and service delivery transformation

Key Projects

Global service delivery framework implementation Cross-functional process optimization initiatives Performance management system development Digital transformation of service operations

Success Factors

Strong change management capabilities in international context Ability to balance strategic vision with operational excellence Experience in shared services transformation Stakeholder management across cultural boundaries

Market Demand

High demand with growing trend as organizations continue to centralize and optimize global operations

Important Skills

Critical Skills

Change management expertise for global transformation initiatives Data-driven decision making capabilities Cross-cultural communication skills Strategic thinking with operational focus

Beneficial Skills

Agricultural sector knowledge Digital transformation experience Innovation management capabilities Sustainability mindset

Unique Aspects

Rare opportunity to shape global service delivery in agricultural tech sector
Combination of corporate scale with family business values
Strong focus on sustainable business practices in critical industry

Career Growth

2-3 years in role before advancement opportunity, depending on organizational growth and transformation success

Potential Next Roles

Head of Global Business Services Director of Operational Excellence Chief Operating Officer

Company Overview

KWS Group

KWS Group is a leading agricultural technology company focusing on plant breeding and seed production, combining traditional family business values with global market presence

Strong position in agricultural sector with significant market share in seed production and breeding technology
Strategic location in Berlin tech hub, indicating focus on digital transformation and innovation
Blend of traditional agricultural sector stability with modern corporate practices and innovation focus
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