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SLIMS Technical Consultant - Job Opportunity at Agilent Technologies Inc.

Mulgrave, Australia
Full-time
Mid-level
Posted: July 10, 2025
Hybrid
AUD 95,000 - AUD 125,000 per year based on the mid-level experience requirements, extensive travel demands, and specialized technical skills in the Australian market. The role's combination of pre-sales, implementation, and ongoing support responsibilities typically commands premium compensation in the scientific informatics sector.

Benefits

Comprehensive pay transparency with location-based compensation structures that ensure competitive market positioning
Equal opportunity employment practices that foster diverse and inclusive workplace environments
International career opportunities with extensive travel requirements that enable global professional development
Full-time schedule stability providing consistent work-life balance framework

Key Responsibilities

Drive strategic pre-sales initiatives through comprehensive requirement analysis and solution scoping that directly impacts revenue generation and customer acquisition
Deliver high-impact technical presentations and product demonstrations that position the company as the preferred scientific informatics partner
Lead post-sales solution architecture by analyzing complex customer needs and translating them into optimized SLIMS workflows that enhance laboratory efficiency
Engineer custom platform configurations and develop specialized plugins that create competitive differentiation and customer lock-in
Serve as the critical customer voice in product development cycles, influencing future roadmap decisions that shape market positioning
Execute end-to-end project delivery management ensuring successful implementation of complex laboratory informatics solutions
Develop and deliver comprehensive customer training programs that maximize solution adoption and reduce support overhead
Architect integration frameworks for laboratory instruments and in-silico tools that expand platform capabilities and market reach
Provide mission-critical technical support and troubleshooting services that maintain customer satisfaction and prevent churn
Collaborate across R&D, product marketing, and support teams to drive continuous improvement and innovation in customer offerings

Requirements

Education

Bachelor's or Master's Degree or equivalent

Experience

Typically, at least 4+ years relevant experience for entry into this level

Required Skills

Knowledge on programming languages such as Java or Python with proven coding skills Evidence of proven track record of solution delivery on Implementation team, or related experience Ability to quickly grasp customer requirements and document the requirements Outstanding communication and organizational skills Excellent analytical, and problem-solving skills Ability to build and foster good relationships Ability to balance competing priorities Ability to work under pressure and meet tight deadlines Self-motivated and directed individual Team-oriented perspective Willingness to travel 70% of the time, for business requirements and client meetings

Certifications

Post-graduate, certification and/or license may be required
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Sauge AI Market Intelligence

Industry Trends

The laboratory informatics market is experiencing rapid consolidation with major players like Agilent, Thermo Fisher, and Waters competing for comprehensive platform dominance, driving demand for technical consultants who can navigate complex integration challenges across multiple scientific domains. Cloud-based LIMS solutions are becoming the preferred deployment model, requiring consultants to possess both traditional on-premises expertise and modern cloud architecture knowledge to support hybrid and fully cloud-native implementations. The pharmaceutical and biotechnology sectors are increasingly adopting digital transformation initiatives that require seamless integration between laboratory instruments, data management systems, and regulatory compliance frameworks, creating high demand for specialists who can bridge these technical domains. Artificial intelligence and machine learning integration in laboratory workflows is creating new opportunities for consultants who can implement intelligent data processing and predictive analytics capabilities within traditional LIMS environments.

Role Significance

Typically operates within a 5-8 person regional delivery team, collaborating closely with 2-3 sales professionals and reporting to a regional delivery manager while maintaining direct communication channels with global R&D and product management teams.
This role represents a strategic mid-level position that bridges technical expertise with customer relationship management, requiring independent decision-making authority and direct influence on product development roadmaps. The position carries significant responsibility for customer satisfaction and revenue retention.

Key Projects

Implementation of enterprise-wide LIMS systems for pharmaceutical companies with complex regulatory requirements and multi-site deployments Development of custom integration solutions connecting laboratory instruments from multiple vendors to centralized data management platforms Migration projects transitioning customers from legacy LIMS systems to modern cloud-based platforms while maintaining data integrity and regulatory compliance Regulatory compliance projects ensuring LIMS configurations meet FDA 21 CFR Part 11, GxP, and other international standards

Success Factors

Mastery of both technical implementation skills and customer relationship management capabilities, as this role requires building trust with laboratory directors and IT managers while delivering complex technical solutions under tight deadlines. Ability to quickly adapt to diverse laboratory environments and scientific workflows, from pharmaceutical drug development to environmental testing, requiring broad scientific knowledge and rapid learning capabilities. Strong project management skills with experience managing multiple concurrent implementations while maintaining quality standards and customer satisfaction metrics. Cultural intelligence and communication skills necessary for working with international customers and internal teams across different time zones and business practices.

Market Demand

High demand driven by the critical shortage of professionals who combine deep laboratory domain knowledge with modern software development skills, particularly in the Asia-Pacific region where pharmaceutical and biotechnology investments are expanding rapidly.

Important Skills

Critical Skills

Java and Python programming skills are essential for developing custom integrations and plugins that differentiate Agilent's offerings from competitors, particularly as customers demand more sophisticated data processing and workflow automation capabilities. Strong customer relationship management abilities are crucial for maintaining satisfaction during complex implementations and ensuring successful adoption of new technologies in conservative laboratory environments. Project management expertise is critical for coordinating multiple stakeholders, managing timeline expectations, and ensuring successful delivery of complex technical solutions within budget and schedule constraints. Deep understanding of laboratory workflows and regulatory requirements is essential for designing solutions that meet both operational needs and compliance obligations in highly regulated industries.

Beneficial Skills

Cloud architecture knowledge and experience with AWS, Azure, or Google Cloud platforms will become increasingly valuable as more customers migrate to cloud-based LIMS deployments. Experience with data analytics and machine learning frameworks will provide competitive advantages as customers seek to implement predictive analytics and intelligent data processing capabilities. Knowledge of regulatory frameworks beyond traditional pharmaceutical compliance, including ISO 17025 and environmental testing standards, will enable expansion into broader market segments. Agile project management methodologies and DevOps practices will become more important as software development cycles accelerate and customer expectations for rapid deployment increase.

Unique Aspects

This role combines software development skills with deep laboratory domain expertise, creating a unique professional profile that is increasingly valuable as laboratory automation and digitalization accelerate across scientific industries.
The position offers extensive international travel opportunities and exposure to cutting-edge laboratory technologies across diverse scientific applications, from pharmaceutical drug development to environmental monitoring.
Direct influence on product development roadmaps through customer feedback integration provides unusual strategic impact for a mid-level technical role.
The hybrid pre-sales and post-sales responsibility structure creates comprehensive business exposure that accelerates career development compared to traditional implementation-only roles.

Career Growth

Career progression typically occurs within 3-5 years for high-performing consultants, with opportunities for advancement accelerated by successful major account implementations and demonstrated leadership in complex technical projects.

Potential Next Roles

Senior Technical Consultant or Principal Consultant roles focusing on the most complex enterprise implementations and serving as technical escalation points for junior team members Regional Delivery Manager positions overseeing multiple consultants and managing strategic customer relationships across broader geographic territories Product Manager roles leveraging deep customer insights to drive product strategy and roadmap decisions for laboratory informatics platforms Solutions Architect positions designing complex multi-product integrations and serving as technical authority for strategic enterprise accounts

Company Overview

Agilent Technologies Inc.

Agilent Technologies is a global leader in analytical and measurement technologies serving the life sciences, diagnostics, and applied chemical markets with over $6 billion in annual revenue. The company's informatics division provides comprehensive laboratory data management solutions that compete directly with Thermo Fisher Scientific and Waters Corporation in the high-end enterprise market.

Agilent maintains a strong market position as one of the top three global providers of integrated laboratory informatics solutions, particularly strong in pharmaceutical and biotechnology sectors where regulatory compliance and data integrity are critical requirements.
The Melbourne-based role serves as a strategic position for Agilent's Asia-Pacific expansion, supporting growing pharmaceutical and biotechnology sectors in Australia, New Zealand, and potentially Southeast Asian markets where regulatory harmonization is driving LIMS adoption.
Agilent's culture emphasizes scientific excellence and customer-centric innovation, with a collaborative global team environment that values technical expertise and professional development. The company's commitment to diversity and inclusion creates opportunities for career advancement regardless of background.
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