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Snr Consultant - Experience Design & Digital Innovation - Job Opportunity at FTI Consulting, Inc.

Sydney, Australia
Full-time
Senior
Posted: July 27, 2025
Hybrid
AUD 95,000 per year

Benefits

18 weeks comprehensive paid parental leave with full superannuation contributions, providing exceptional family support that exceeds most market offerings
Flexible working arrangements enabling optimal work-life integration and productivity
Professional development funding for work-related qualifications including CA, CPA, CFA certifications, demonstrating commitment to career advancement
Corporate health insurance discounts for employees and dependents, reducing personal healthcare costs
Employee Assistance Program providing free mental health and wellbeing support for employees and immediate family members
35 hours annual pro bono work allocation, enabling meaningful community contribution while maintaining professional development
Cultural and religious leave allocation of 2 days annually, supporting workforce diversity and inclusion
Monthly health and wellbeing programs with fitness subsidies promoting employee wellness
Annual paid volunteer hours supporting community engagement and corporate social responsibility
Corporate matching for charitable donations, amplifying personal philanthropic impact

Key Responsibilities

Lead comprehensive human-centered design and service design engagements that directly transform healthcare delivery and patient outcomes across the health and human services sector
Plan and facilitate strategic co-design workshops, user research initiatives, and stakeholder engagement sessions that drive organizational change and service innovation
Synthesize complex research data into actionable insights, developing personas, journey maps, service blueprints, and strategic opportunities that inform executive decision-making
Translate user insights into transformative service and experience designs that measurably improve patient and clinician experiences while driving operational efficiency
Collaborate with multidisciplinary teams including operations, transformation specialists, engineers, cybersecurity experts, data scientists, and clinical professionals to deliver integrated digital solutions
Adapt expertise across UX design, prototyping, customer experience strategy, business analysis, and product development to meet diverse project requirements and client needs
Create compelling design artifacts and executive-level presentations that communicate complex concepts to diverse stakeholder groups and secure buy-in for strategic initiatives
Provide on-site client engagement to develop deep problem space understanding and establish trusted advisor relationships that extend engagement value and duration

Requirements

Education

Bachelor's or Master's degree or equivalent industry experience

Experience

2-5 years of relevant experience in consulting, professional services, or health industry roles

Required Skills

Deep passion for improving patient and clinician experience through digital technologies Training or certification in Service Design, HCD, Design Thinking or CX methodologies Experience applying design thinking in health, aged care or human services setting Demonstrated ability to work as part of multidisciplinary teams through discovery, design and delivery Experience planning and facilitating user research and co-design workshops Practical experience developing service blueprints, journey maps, personas, design concepts and prototypes Strong work ethic, eagerness to learn, and motivation to succeed Excellent interpersonal and communication skills Structured thinking and dynamic problem-solving approaches Willingness to travel within the country

Certifications

Service Design certification Human-Centered Design certification Design Thinking certification Customer Experience methodologies certification
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Sauge AI Market Intelligence

Industry Trends

The healthcare sector is experiencing unprecedented digital transformation acceleration, with governments and healthcare organizations investing heavily in patient experience redesign and digital service delivery platforms. This trend has been amplified by post-pandemic healthcare delivery model evolution, creating sustained demand for experience design professionals who can navigate complex healthcare ecosystems and regulatory environments. Human-centered design methodologies are becoming standard practice in healthcare transformation projects, as organizations recognize that technology implementation without user-centric design leads to poor adoption rates and failed digital initiatives. This shift represents a maturation of the healthcare technology market beyond pure technical solutions toward holistic experience transformation. The integration of multidisciplinary teams in healthcare consulting has become essential, as successful digital health implementations require seamless collaboration between clinical experts, technology specialists, and design professionals. This trend reflects the growing complexity of healthcare challenges and the need for comprehensive solution approaches that address technical, clinical, and user experience requirements simultaneously.

Salary Evaluation

The AUD 95,000 annual salary is competitive for the Australian market at senior consultant level, aligning well with current market rates for experience design professionals in major cities. This compensation reflects the specialized nature of healthcare experience design and the premium placed on professionals who can navigate both design methodologies and complex healthcare environments. The salary positioning suggests room for growth within the role and organization.

Role Significance

The role typically operates within project teams of 8-15 professionals, collaborating across multidisciplinary groups that include clinical experts, technology specialists, operations consultants, and data scientists. The position involves both leading specialized design workstreams and contributing to broader transformation initiatives, requiring strong collaborative skills and the ability to influence without direct authority.
This senior consultant position represents a high-impact role with significant client-facing responsibilities and strategic influence over healthcare transformation initiatives. The role combines individual contributor expertise with team leadership elements, positioning the incumbent as a subject matter expert who shapes project direction and client relationships while contributing to organizational capability building.

Key Projects

Large-scale healthcare system digital transformation initiatives involving patient journey redesign and service delivery optimization across multiple touchpoints and departments Government health and human services modernization programs focused on improving citizen experience and operational efficiency through service design and digital channel optimization Clinical workflow transformation projects that integrate new technologies while maintaining care quality and clinician satisfaction through human-centered design approaches

Success Factors

Ability to translate complex healthcare regulations and clinical requirements into intuitive user experiences that maintain compliance while improving usability and efficiency Strong facilitation and stakeholder management skills to navigate diverse healthcare stakeholder groups including clinicians, administrators, patients, and technology teams with often conflicting priorities and perspectives Deep understanding of healthcare ecosystem dynamics and the ability to design solutions that work within existing constraints while pushing for meaningful innovation and improvement Excellent communication skills to present complex design concepts and research findings to executive audiences and secure buy-in for transformative initiatives Adaptability to work across various healthcare settings and rapidly understand new problem domains while maintaining design quality and methodology rigor

Market Demand

High demand exists for healthcare experience design professionals, as the sector continues digital transformation initiatives and recognizes the critical importance of user-centered design in successful technology implementations. The convergence of healthcare digitization, regulatory requirements for improved patient outcomes, and the proven ROI of experience design creates a strong market position for qualified professionals.

Important Skills

Critical Skills

Human-centered design methodology expertise is fundamental to the role, as it forms the foundation for all client engagements and determines the quality and effectiveness of solution development. Mastery of HCD principles and their application in complex healthcare environments directly correlates with project success and client satisfaction. Healthcare industry knowledge and experience are essential for credibility and effectiveness, as healthcare professionals and administrators require consultants who understand clinical workflows, regulatory requirements, and patient safety considerations. This knowledge enables more nuanced solution design and stronger stakeholder relationships. Facilitation and workshop leadership skills are critical for engaging diverse stakeholder groups and extracting insights from complex organizational dynamics. The ability to manage group processes and guide collaborative design sessions directly impacts project outcomes and client engagement quality. Communication and presentation abilities are vital for translating complex design concepts into actionable recommendations and securing executive buy-in for transformation initiatives. Strong communication skills differentiate senior consultants and enable career advancement into leadership roles.

Beneficial Skills

Agile product development experience enhances ability to work with technology teams and adapt design processes to iterative development approaches, increasingly common in healthcare technology implementations Digital technology understanding enables more informed design decisions and better collaboration with technical teams, while also providing insight into implementation feasibility and constraints Business analysis skills complement design expertise by enabling deeper understanding of organizational processes and requirements, leading to more comprehensive and implementable solutions UX research and design capabilities extend the toolkit available for addressing user experience challenges and provide additional value to clients seeking comprehensive digital transformation support

Unique Aspects

The role offers direct opportunity to impact healthcare outcomes and improve lives through design work, providing meaningful professional purpose beyond typical consulting engagements
Combination of boutique firm agility with global consulting firm resources and reputation, offering both entrepreneurial work environment and career advancement opportunities
Exposure to cutting-edge healthcare transformation initiatives across government and private sector clients, providing diverse experience and industry network development
Integration with multidisciplinary teams including clinical experts and technology specialists, offering unique learning opportunities and skill development beyond traditional design roles
Significant travel and client site work requirements provide deep industry immersion and relationship building opportunities that can accelerate career development

Career Growth

Career progression to principal or leadership roles typically occurs within 3-5 years for high-performing senior consultants, particularly those who demonstrate client development capabilities and thought leadership in healthcare experience design. The specialized nature of healthcare experience design and growing market demand can accelerate progression for professionals who build strong reputations and deliver measurable client outcomes.

Potential Next Roles

Principal Consultant or Practice Lead roles within healthcare consulting, leading larger transformation initiatives and developing practice capabilities and methodologies Head of Experience Design or Chief Experience Officer positions within healthcare organizations, taking internal leadership of patient and clinician experience strategy Independent healthcare experience design consulting practice, leveraging expertise to serve multiple healthcare clients and build specialized industry reputation Product leadership roles within healthcare technology companies, applying experience design expertise to drive product strategy and user adoption

Company Overview

FTI Consulting, Inc.

FTI Consulting is a global business advisory firm with over 8,000 employees worldwide, publicly traded on the New York Stock Exchange, and recognized as a leading management consulting firm by Forbes and Consulting magazine. The company provides strategic, financial, operational, and technology consulting services across various industries, with a growing focus on healthcare and human services transformation.

FTI Consulting holds a strong position in the professional services market, competing with major consulting firms while maintaining boutique-style expertise in specialized areas. The company's healthcare and human services practice is rapidly expanding, indicating strategic investment in this sector and strong market opportunity recognition.
The Australian practice represents an important regional hub for FTI Consulting's Asia-Pacific operations, with the company seeking to expand its healthcare consulting capabilities across NSW, QLD, and WA. This geographic expansion strategy suggests strong regional market opportunity and client demand for specialized healthcare transformation expertise.
FTI Consulting emphasizes a collaborative culture that combines the agility and personal attention of a smaller firm with the resources and expertise depth of a global organization. The company's focus on diversity, inclusion, professional development, and community impact creates an environment that supports both professional growth and personal fulfillment.
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