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Solution Advisor (f/m/d) Customer Experience - Job Opportunity at SAP

Zürich, Switzerland
Full-time
Senior
Posted: June 1, 2025
Hybrid
CHF 95,000 - CHF 130,000 per year based on Switzerland's premium technology market, SAP's position as a tier-1 enterprise software provider, and the senior-level requirements combining presales expertise with deep technical knowledge in the high-demand Customer Experience domain.

Benefits

Highly collaborative team environment fostering cross-functional innovation and knowledge sharing
Strong focus on learning and development with access to cutting-edge enterprise technology training
Recognition programs for individual contributions enhancing career visibility
Flexible working models including hybrid arrangements supporting work-life integration
Comprehensive health and well-being programs reflecting modern workplace standards
Inclusive culture initiatives promoting diversity and equal opportunity advancement
Access to SAP's global network and enterprise-level business insights
Professional development opportunities within a market-leading technology organization

Key Responsibilities

Lead highly complex and visible pre-sales engagements that directly impact revenue generation and market expansion
Deliver advanced-level technical demonstrations and sales presentations to enterprise clients, influencing major business decisions
Serve as primary technical authority for SAP Customer Experience solutions, driving customer success and strategic business outcomes
Design and architect demonstration systems and rapid prototypes that showcase application feasibility for complex customer requirements
Establish thought leadership within Virtual Account Teams and shape strategic account engagement approaches
Execute competitive differentiation strategies and create value propositions that position SAP solutions against market alternatives
Conduct rigorous preparation and strategy sessions for high-stakes customer engagements and strategic deals
Facilitate seamless transitions to implementation partners and field services, ensuring customer success continuity
Drive knowledge sharing across the global PreSales community through enterprise collaboration platforms
Provide cross-portfolio solution guidance leveraging broad SAP ecosystem knowledge
Deliver industry-specific insights and solutions that address vertical market challenges and opportunities

Requirements

Education

Bachelor equivalent: minimum requirement

Experience

3+ years of presales experience, 3+ years of solution specialist (or equivalent customer-facing) experience

Required Skills

Expert knowledge/expertise on end-to-end processes/solution matching Experience in sales and sales processes Excellent presentation and communication skills in English and German Business level local language: expert Deep knowledge of the SAP Customer Experience solution portfolio Broad knowledge of the SAP solution portfolio Multiple Industries knowledge Ability to provide Industry specific solutions, insights, and perspectives
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Sauge AI Market Intelligence

Industry Trends

Enterprise Customer Experience (CX) platforms are experiencing accelerated adoption as companies prioritize digital transformation and omnichannel customer engagement strategies. The market is shifting towards integrated, cloud-native solutions that provide real-time customer insights and personalization capabilities. The convergence of artificial intelligence, machine learning, and customer data platforms is creating new opportunities for solution advisors who can articulate the business value of advanced analytics and automated customer journey orchestration. Organizations are increasingly seeking unified customer experience platforms that can break down data silos and provide 360-degree customer views, driving demand for experts who understand complex system integrations and data architecture. The rise of composable commerce and headless architecture is transforming how enterprise CX solutions are deployed, requiring solution advisors to understand modern API-first approaches and microservices architectures.

Role Significance

Typically operates within Virtual Account Teams of 5-8 members including account executives, technical specialists, and industry consultants, while also collaborating with regional Solution Experience teams and global PreSales communities spanning 20-50 professionals.
This is a senior-level position requiring significant autonomy and strategic thinking. The role involves leading complex engagements, establishing thought leadership, and influencing high-stakes business decisions, indicating substantial responsibility within the organization's revenue generation engine.

Key Projects

Leading enterprise digital transformation initiatives involving multi-million dollar SAP CX implementations Developing industry-specific customer experience strategies for Fortune 500 companies Creating competitive displacement strategies against major CX platforms like Salesforce, Adobe, and Oracle Designing proof-of-concept demonstrations for complex omnichannel customer journey scenarios Supporting strategic account penetration in key vertical markets such as retail, manufacturing, and financial services

Success Factors

Deep technical acumen combined with business strategy understanding enables credible consultative selling at the C-level Exceptional communication skills across multiple languages facilitate success in SAP's global, multi-cultural business environment Ability to rapidly prototype and demonstrate complex solutions builds customer confidence and accelerates sales cycles Industry vertical expertise allows for relevant, context-specific value proposition development Collaborative leadership style essential for coordinating cross-functional teams and knowledge sharing initiatives

Market Demand

High - The intersection of presales expertise and Customer Experience technology knowledge represents a critical skill gap in the enterprise software market, particularly for established platforms like SAP's CX suite.

Important Skills

Critical Skills

Presales and solution demonstration expertise forms the foundation of customer engagement and revenue generation in enterprise software sales, directly impacting deal closure rates and customer satisfaction Deep SAP Customer Experience knowledge enables credible positioning against competitive alternatives and effective solution architecture for complex customer requirements German language proficiency essential for success in the DACH market, which represents SAP's largest regional revenue base and most sophisticated customer segment Cross-portfolio SAP knowledge crucial for identifying upselling opportunities and positioning integrated solutions that maximize customer lifetime value

Beneficial Skills

Industry vertical expertise enhances credibility and enables more targeted value propositions that resonate with specific business challenges and regulatory requirements Understanding of competitive CX platforms improves displacement strategies and helps position SAP's unique differentiators in competitive evaluations Cloud architecture and integration knowledge increasingly important as customers adopt hybrid and multi-cloud strategies AI and machine learning familiarity valuable as SAP incorporates more intelligent capabilities into the Customer Experience portfolio

Unique Aspects

Opportunity to work with SAP's integrated Customer Experience portfolio including Commerce Cloud, Sales Cloud, Service Cloud, Marketing Cloud, and Customer Data Cloud, providing comprehensive solution expertise
Role combines traditional presales responsibilities with thought leadership and knowledge sharing, creating visibility across SAP's global organization
Position offers exposure to multiple industries and complex enterprise challenges, accelerating professional development and market knowledge
Integration with SAP's broader ecosystem provides opportunities to develop expertise across complementary technologies including analytics, AI, and integration platforms
Hybrid working model in Zürich offers access to both local Swiss market opportunities and broader European customer base

Career Growth

Progression to principal or director-level roles typically occurs within 3-5 years given the strategic nature of the position and the high-growth CX market segment.

Potential Next Roles

Principal Solution Architect focusing on enterprise architecture and strategic consulting Customer Experience Practice Lead managing regional or global CX solution delivery Business Development Director for strategic accounts and partner ecosystems Product Management Director influencing SAP CX roadmap and market strategy Independent consulting practice specializing in enterprise CX transformation

Company Overview

SAP

SAP stands as the world's leading enterprise application software company, serving over 440,000 customers globally with a comprehensive portfolio spanning ERP, analytics, database management, and customer experience solutions. The company has successfully transformed from an on-premise software provider to a cloud-first organization with over 200 million cloud users.

SAP maintains a dominant position in the enterprise software market with particular strength in ERP and growing market share in Customer Experience platforms, competing directly with Salesforce, Oracle, and Adobe in the CX space while leveraging its existing enterprise customer relationships.
The Zürich location positions this role at a strategic European hub serving German-speaking markets and broader EMEA regions, with access to both established enterprise customers and emerging digital-native companies in one of Europe's most dynamic technology ecosystems.
SAP emphasizes collaborative innovation and purpose-driven work, with a strong focus on diversity, inclusion, and employee development. The company culture balances enterprise-scale resources with entrepreneurial thinking, particularly in growth areas like Customer Experience solutions.
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