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Specialist Integration, IT - Job Opportunity at City of Mississauga

Mississauga, Canada
Full-time
Mid-level
Posted: June 23, 2025
On-site
CAD 89,464 - 119,286 per year

Benefits

Comprehensive municipal government benefits package including health, dental, and vision coverage with premium employer contribution rates
Defined benefit pension plan with guaranteed retirement income security
Job security and employment stability characteristic of permanent municipal positions
Professional development opportunities and continuous learning support in emerging technologies
Work-life balance with standard 35-hour work week and municipal holiday schedule
Career advancement pathways within municipal IT infrastructure

Key Responsibilities

Lead enterprise-wide desktop application deployment initiatives serving thousands of municipal employees across multiple departments
Architect and maintain critical IT infrastructure through software certification, testing, and quality assurance processes that ensure operational continuity
Drive digital transformation through migration from legacy SCCM systems to modern Intune cloud-based management platforms
Provide strategic technical consulting to departmental teams, influencing technology adoption decisions across the organization
Manage enterprise security and compliance through group policy administration and automated patch management systems
Establish and maintain testing environments that validate software compatibility and prevent system-wide deployment failures
Develop automation solutions and scripts that reduce manual operational overhead and improve service delivery efficiency
Serve as escalation point for complex technical issues, directly impacting employee productivity and municipal service delivery
Contribute to IT strategic planning and infrastructure modernization initiatives that shape the city's technology roadmap

Requirements

Education

Post-secondary degree/diploma in computer science or related discipline

Experience

Minimum 5 years' experience in desktop hardware and software installation, configuration, testing and image maintenance

Required Skills

Extensive knowledge and experience of desktop application deployment and software application packaging using Microsoft System Center Configuration Manager SCCM CB and InTune Extensive knowledge and experience in desktop image build using task sequence Excellent knowledge of Microsoft Active Directory, SCCM, Intune provisioning, Intune Auto-Pilot and Auto-Patch Extensive knowledge in Intune and SCCM CB architecture Extensive knowledge in PowerShell and any other scripting tools Proficiency with desktop operating systems (Win10 and Win11), client server architectures, utility software and business application software such as the Microsoft Office suite, and Microsoft Windows operating systems Knowledge in M365 and InTune Co-management Knowledge in M365 user license categories and assignment Knowledge in SCCM and Intune patching and Feature Update ring Excellent network administration, analytical, technical, communication (written and oral), organizational and project management skills Solid technical, analytical, problem-solving and troubleshooting skills Ability to handle multiple tasks, takes initiative and is adaptable Proven ability to work in a project team environment Demonstrated commitment to service excellence, quality, and client communications Good ability to quickly grasp and master new concepts and technologies
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Sauge AI Market Intelligence

Industry Trends

Municipal governments are accelerating their digital transformation initiatives, driving increased demand for IT specialists who can manage hybrid cloud and on-premises infrastructure. The shift from traditional SCCM to Microsoft Intune represents a broader trend toward cloud-first device management strategies that reduce infrastructure costs while improving scalability and remote work capabilities. The integration of artificial intelligence and automation in IT operations is reshaping desktop management roles, with organizations seeking professionals who can implement intelligent patch management, automated deployment pipelines, and predictive maintenance systems. This trend is particularly pronounced in large organizations managing thousands of endpoints. Cybersecurity concerns are elevating the importance of endpoint management specialists, as organizations recognize that desktop and mobile device security represents a critical attack vector. Modern IT integration roles now require deep understanding of zero-trust security models, conditional access policies, and compliance frameworks. The hybrid work model has fundamentally changed desktop management requirements, with IT specialists needing expertise in cloud-based device management, remote deployment capabilities, and unified endpoint management across diverse locations and network conditions.

Salary Evaluation

The offered salary range of CAD 89,464 - 119,286 is competitive for the Canadian municipal government sector and aligns well with mid-level IT specialist positions in the Greater Toronto Area. This compensation reflects the specialized nature of Microsoft ecosystem integration work and the stability premium associated with public sector employment. The range positions well against private sector equivalents when factoring in comprehensive benefits and pension contributions.

Role Significance

Typically operates within a team of 8-12 IT professionals in a municipal environment of this size, likely including other specialists, analysts, and support technicians. The role involves collaboration with multiple departmental teams and serves as a technical resource for help desk and support staff, suggesting a position that provides guidance and mentorship to junior team members.
This mid-level specialist role carries significant operational responsibility, serving as a technical expert and consultant across the organization while reporting to management. The position combines hands-on technical work with strategic consultation, indicating a role that bridges operational execution with tactical planning. The specialist title and consultation responsibilities suggest this is a step above entry-level technician roles but below senior architect or management positions.

Key Projects

Enterprise-wide Windows 11 migration and compatibility testing initiatives that affect thousands of municipal workstations and require careful coordination with all city departments Implementation of zero-trust security frameworks through Intune conditional access policies and device compliance management Automation of routine IT operations through PowerShell scripting and workflow optimization projects that reduce manual intervention and improve service delivery Integration of Microsoft 365 services with existing municipal systems, including SharePoint, Teams, and Exchange Online implementations Disaster recovery and business continuity planning for critical municipal IT services

Success Factors

Deep technical expertise in Microsoft ecosystem integration, particularly the ability to navigate complex enterprise environments with thousands of endpoints and diverse application requirements. Success requires staying current with rapid changes in Microsoft cloud services and understanding how to implement enterprise-grade solutions that meet municipal security and compliance requirements. Strong project management and communication skills to coordinate across multiple city departments, each with unique technology needs and operational constraints. The ability to translate technical concepts for non-technical stakeholders and build consensus around technology changes is crucial for successful deployments. Problem-solving acumen and analytical thinking to troubleshoot complex integration issues in hybrid environments where cloud and on-premises systems must work seamlessly together. This includes the ability to perform root cause analysis and implement preventive measures. Adaptability and continuous learning mindset to keep pace with Microsoft's rapid release cycles and evolving cloud services. Success requires proactive skill development and the ability to evaluate and implement new technologies that benefit the organization.

Market Demand

High demand exists for professionals with combined SCCM and Intune expertise, as organizations worldwide are undertaking cloud migration projects. The specific skill set required for this role is in particularly high demand due to the technical complexity of managing hybrid environments during transition periods.

Important Skills

Critical Skills

Microsoft Intune and SCCM expertise is absolutely essential as these platforms form the core of the city's endpoint management strategy. Deep knowledge of both systems is required to manage the complex migration from on-premises to cloud-based device management while maintaining operational continuity for critical municipal services. PowerShell scripting capabilities are critical for automation and efficiency in managing large-scale deployments. The ability to create custom scripts for application packaging, deployment automation, and system configuration is essential for success in this role. Active Directory and group policy management skills are fundamental for managing user access, security policies, and system configurations across the municipal network. Understanding of domain architecture and policy inheritance is crucial for maintaining security and operational standards.

Beneficial Skills

Microsoft 365 licensing and administration knowledge provides additional value as organizations increasingly integrate cloud productivity services with endpoint management. Understanding of license optimization and feature utilization can drive cost savings and improved user experience. Project management skills and methodologies enhance effectiveness in leading complex technology implementations and coordinating across multiple stakeholders. Formal project management training or certification would strengthen candidacy. Cybersecurity knowledge, particularly in endpoint protection and compliance frameworks, is increasingly valuable as security threats continue to evolve and municipal governments face heightened scrutiny around data protection and privacy.

Unique Aspects

Opportunity to impact municipal service delivery for over 750,000 residents through technology improvements and system reliability
Exposure to large-scale enterprise environments managing thousands of endpoints across diverse city departments including emergency services, public works, and administrative functions
Leading-edge cloud migration project transitioning from traditional SCCM to modern Intune management, providing valuable experience in hybrid cloud environments
Stable municipal government employment with comprehensive benefits and defined benefit pension plan
Professional development opportunities in emerging technologies with budget allocation for training and certification

Career Growth

Career advancement to senior technical or management roles typically occurs within 3-5 years for high-performing specialists who demonstrate leadership capabilities and strategic thinking. Progression to management roles may require additional leadership development and business acumen.

Potential Next Roles

Senior IT Systems Architect positions focusing on enterprise infrastructure design and strategic technology planning IT Manager or Team Lead roles overseeing desktop services, endpoint management, or infrastructure teams Cloud Solutions Architect specializing in Microsoft 365 and Azure implementations for large organizations IT Project Manager roles leading digital transformation initiatives and large-scale technology deployments Cybersecurity Specialist positions focusing on endpoint protection and identity management

Company Overview

City of Mississauga

The City of Mississauga is Canada's sixth-largest city and one of the most diverse cities in the world, serving over 750,000 residents. As a major municipal corporation, the city operates extensive IT infrastructure supporting critical municipal services including public safety, utilities, transportation, and citizen services. The organization has been investing heavily in digital transformation initiatives to improve service delivery and operational efficiency.

As a large Canadian municipality, the City of Mississauga is considered a stable and progressive employer in the public sector technology space. The organization has a strong reputation for innovation in municipal services and has been recognized for digital government initiatives. The IT department manages sophisticated infrastructure comparable to large private sector organizations while maintaining the service excellence standards expected in municipal government.
Located in the Greater Toronto Area, the city serves as a major economic hub and technology center. The position offers exposure to complex municipal IT challenges while serving a diverse, tech-savvy population. The regional location provides access to a robust technology ecosystem and professional development opportunities.
Municipal government environments typically emphasize service excellence, process adherence, and collaborative decision-making. The work culture tends to value stability, continuous improvement, and public service commitment. The 35-hour work week and comprehensive benefits package reflect the organization's commitment to work-life balance and employee wellbeing.
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