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Sr. Account Support Associate, Client Support Experience - Job Opportunity at Visa

Toronto, Canada
Full-time
Senior
Posted: April 26, 2025
On-site
CAD 85,000 - 115,000 annually based on Toronto market rates for senior fintech operations roles

Benefits

Comprehensive benefits package typical of a Fortune 500 company
Professional development opportunities through Visa University
Global workplace flexibility options
Competitive health and wellness programs
Industry-leading retirement benefits

Key Responsibilities

Lead data-driven decision making through MI analysis and reporting for Client Support operations
Drive continuous improvement through deep analysis of client feedback and performance metrics
Manage strategic client relationships through service reviews and quarterly business reviews
Oversee technical onboarding and integration processes for new clients and products
Develop and maintain training programs ensuring operational excellence
Serve as technical subject matter expert for complex issue resolution

Requirements

Education

Bachelor's Degree or Advanced Degree (Masters, MBA, JD, MD, PhD)

Experience

2 or more years of work experience

Required Skills

Strong analytical skills with MS Excel expertise Strong documentation skills Creative problem-solving abilities Technical concept comprehension Organizational and logical problem solving Stakeholder management Time management Verbal and written communication Presentation skills
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Sauge AI Market Intelligence

Industry Trends

The payments industry is experiencing rapid digital transformation with increased focus on real-time payments and cross-border transactions Growing emphasis on data analytics and MI reporting capabilities in fintech operations roles Rising importance of technical expertise combined with client relationship management in payment operations

Role Significance

Typically part of a 10-15 person client support team within a larger operations organization
Senior individual contributor role with significant influence on operational strategy and client experience improvements

Key Projects

Client support process optimization initiatives Performance analytics and reporting system implementation Technical onboarding program development Cross-functional process improvement projects

Success Factors

Strong balance of technical and analytical capabilities with client-facing skills Ability to translate complex data into actionable insights Experience in process improvement and change management Deep understanding of payment systems and financial technology

Market Demand

High demand with steady growth projected due to expansion of digital payment systems and increasing complexity of financial technology infrastructure

Important Skills

Critical Skills

Advanced data analysis and reporting capabilities essential for driving operational improvements Strong technical understanding of payment systems required for effective problem-solving Exceptional communication skills needed for stakeholder management

Beneficial Skills

Project management methodologies Financial industry regulatory knowledge Business intelligence tool expertise Change management experience

Unique Aspects

Combination of technical expertise and client relationship management sets this role apart from pure operations positions
Direct influence on product development through client feedback analysis
Opportunity to work with cutting-edge payment technologies and global financial systems

Career Growth

2-3 years in role before advancement opportunities, depending on performance and organizational growth

Potential Next Roles

Client Support Team Lead Operations Manager Technical Program Manager Client Success Manager

Company Overview

Visa

Visa is a global leader in digital payments, processing billions of transactions annually and continuously innovating in financial technology

Industry leader with significant market share and established reputation for reliability and security
Strong presence in Toronto as a key North American financial hub with opportunities for cross-border collaboration
Professional, fast-paced environment with emphasis on innovation and technical excellence
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Data Sources & Analysis Information

Job Listings Data

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  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

This integration of reliable job data with AI-powered analysis helps provide you with comprehensive insights for making informed career decisions.