Home Jobs Sr. Consultant, Client Success
Back to Jobs

Sr. Consultant, Client Success - Job Opportunity at Visa

Toronto, Canada
Full-time
Senior
Posted: June 12, 2025
Hybrid
CAD 120,000 - 150,000 annually based on the senior-level requirements, Toronto market rates for fintech client success roles, and Visa's position as a premium employer in the payments industry. Total compensation likely includes performance bonuses and equity components typical of major financial technology companies.

Benefits

Hybrid work arrangement offering flexibility to balance remote productivity with in-office collaboration, positioning employees for enhanced work-life integration
Opportunity to work with a world-leading payments technology company processing over 259 billion transactions annually across 200+ countries
Access to cutting-edge fintech industry experience and exposure to global payment processing innovations
Professional development through cross-functional collaboration with sales, product, and technical teams across multiple time zones
Career advancement opportunities within Visa's strategic fintech division and broader client success organization

Key Responsibilities

Drive strategic client implementations of new Visa products by orchestrating cross-functional teams to accelerate time-to-value and maximize product adoption, directly impacting client ROI and Visa's revenue growth
Establish and maintain trusted advisor relationships with key client stakeholders through proactive execution of forward-looking Client Success Plans that align with Account Team strategies and drive measurable business outcomes
Lead operational excellence initiatives by developing and deploying automated client support tools and service implementation strategies that enhance client experience while supporting Visa's strategic business objectives
Serve as primary escalation point for complex client issues and crisis management, ensuring business continuity and maintaining Visa's reputation as a reliable payments partner
Monitor and optimize client performance through data-driven health assessments and strategic consultation with specialist Visa teams to identify growth opportunities and prevent churn
Create and deliver comprehensive client education programs including webinars and training materials to ensure compliance with Visa Rules and maximize utilization of self-service capabilities
Coordinate global client relationship management by collaborating with regional Client Success teams to maintain 360-degree client visibility and deliver consistent operational experiences across all touchpoints

Requirements

Education

Bachelor Degree required, Advanced Degree (Masters, MBA, JD, MD) or PhD preferred

Experience

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree or 2 years of work experience with a PhD

Required Skills

Solid foundational knowledge of payments processing Analytical skills to extract and synthesize relevant data into business solutions and provide sound analysis Able to communicate complex technical terms and or processes in business language tailored to client Self-starter able to achieve results as part of an effective team (across countries and time zones) Able to effectively prioritize and multi-task under deadlines Experience representing technical and or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans In-depth knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments) Building client relationships: Build credibility and create trust-based relations and partner with clients to build their business Becoming customer centric: Listen to and prioritize customer needs to drive value realization and build trusted partnerships Success planning: Build measurable actions plans to help clients achieve their business goals and realize value from their products/solutions Client engagement: Communicate clearly and effectively with clients Proactiveness: Think ahead and take action Critical thinking: Take ownership over problems and find creative solutions to complex problems

Certifications

Certifications or qualifications in Client Customer Success, project management or related areas of practice and expertise
Advertisement
Ad Space

Sauge AI Market Intelligence

Industry Trends

The fintech industry is experiencing unprecedented growth with digital payment volumes increasing by over 15% annually, driven by e-commerce expansion, contactless payment adoption, and emerging market digitization. This growth is creating massive demand for client success professionals who can help fintech companies maximize their technology investments and operational efficiency. Regulatory compliance in payments is becoming increasingly complex with new standards like PCI DSS 4.0, Open Banking regulations, and anti-fraud requirements. Companies are investing heavily in client success roles to ensure their partners remain compliant while optimizing performance, making this expertise highly valuable in the current market. The shift toward embedded finance and API-first payment solutions is transforming how financial services are delivered. Client success professionals with deep payments knowledge are critical for helping businesses navigate this transition and maximize the value of their payment infrastructure investments.

Role Significance

Typically manages relationships with 15-25 strategic fintech clients while collaborating with cross-functional teams of 5-8 professionals including account executives, product specialists, and technical implementation experts across global time zones.
This is a senior individual contributor role with significant autonomy and client portfolio ownership. The position requires executive-level communication skills and strategic thinking, positioning the role holder as a trusted advisor to key clients and internal stakeholders across multiple countries and business units.

Key Projects

Leading multi-million dollar client implementations of new Visa payment products with 6-12 month timelines and involving multiple stakeholder organizations Developing automated client success platforms and self-service tools that can scale across hundreds of fintech partners globally Managing crisis response and escalation procedures for payment processing issues that could impact millions of transactions daily Creating comprehensive client education programs and compliance training that ensure adherence to complex global payment regulations

Success Factors

Deep technical knowledge of payment processing combined with exceptional business communication skills to translate complex technical concepts into strategic business value for diverse client audiences Proactive relationship management capabilities with the emotional intelligence to build trust-based partnerships with C-level executives while managing day-to-day operational stakeholders Data-driven analytical thinking to identify client health indicators, predict churn risks, and develop measurable success plans that align client outcomes with Visa's business objectives Global mindset and cultural adaptability to work effectively across multiple time zones, regulatory environments, and business cultures while maintaining consistent service quality Strategic project management expertise to coordinate complex implementations involving multiple internal and external teams while maintaining strict timelines and quality standards

Market Demand

Very High - The combination of payments expertise, client success specialization, and fintech industry knowledge represents a rare skill set in extremely high demand as digital payment adoption accelerates globally.

Important Skills

Critical Skills

Payments processing expertise is absolutely essential as this role requires deep understanding of transaction flows, settlement processes, and regulatory requirements to effectively guide clients through complex implementations and optimize their payment operations Client relationship management and executive communication skills are critical for building the trust-based partnerships necessary to influence client decision-making and drive adoption of Visa products and services Analytical and problem-solving capabilities are vital for identifying client performance issues, synthesizing complex data into actionable insights, and developing creative solutions to unique client challenges Cross-functional collaboration skills are essential for coordinating complex projects involving multiple internal teams, external client stakeholders, and global time zones while maintaining project quality and timelines

Beneficial Skills

Project management certification (PMP, Agile) would enhance ability to manage complex client implementations and improve delivery predictability across multiple concurrent projects Advanced data analysis skills including SQL, Tableau, or similar tools would enable more sophisticated client health monitoring and performance optimization recommendations Second language capabilities, particularly French for the Canadian market, would expand client relationship opportunities and improve service delivery for Quebec-based fintech companies FinTech industry certifications or advanced degrees in finance/technology would strengthen credibility when consulting with senior client executives on strategic payment initiatives

Unique Aspects

This role specifically focuses on the rapidly growing fintech segment, positioning the successful candidate at the intersection of traditional payment processing and innovative financial technology solutions that are reshaping the industry
The position offers direct exposure to Visa's strategic transformation initiatives in client success, providing opportunity to shape and influence how one of the world's largest financial services companies delivers client value
Working with a global client portfolio provides unique insights into international payment trends, regulatory environments, and market opportunities across multiple geographic regions and business sectors
The role combines operational excellence with strategic consulting, requiring both detailed technical knowledge and high-level business strategy skills that are rare to find in a single position

Career Growth

2-4 years to director level with demonstrated client portfolio growth and team leadership experience, 5-7 years to VP level with proven track record of driving significant revenue impact and strategic partnership development.

Potential Next Roles

Director of Client Success - Leading larger client success teams and setting strategic direction for client relationship management across entire business segments VP of Strategic Partnerships - Focusing on high-level business development and partnership strategy with major fintech and financial institution clients Product Management Leadership - Leveraging client insights to drive product strategy and development for Visa's fintech solutions portfolio Regional General Manager - Taking on P&L responsibility for Visa's fintech business in specific geographic markets

Company Overview

Visa

Visa Inc. is the world's largest payment processing network, facilitating over 259 billion transactions annually across more than 200 countries and territories. As a publicly traded company with over $29 billion in annual revenue, Visa operates the infrastructure that enables digital commerce globally, working with banks, merchants, and fintech companies to process credit, debit, and digital payments.

Visa holds a dominant market position as one of only four major global payment networks alongside Mastercard, American Express, and Discover. The company maintains approximately 60% market share in global payment processing and is recognized as one of the most valuable financial services brands worldwide with a market capitalization exceeding $400 billion.
In Canada, Visa serves as the primary payment processor for major banks including RBC, TD, and Scotiabank, while also partnering with emerging fintech companies like Nuvei, Mogo, and PayBright. The Toronto office serves as a key regional hub for North American client success operations, particularly for fintech partnerships and strategic client relationships.
Visa maintains a performance-driven culture with strong emphasis on innovation, global collaboration, and client-centricity. The company is known for offering competitive compensation, comprehensive benefits, and significant investment in employee development, while maintaining high performance standards and accountability for client outcomes.
Advertisement
Ad Space
Apply Now

Data Sources & Analysis Information

Job Listings Data

The job listings displayed on this platform are sourced through BrightData's comprehensive API, ensuring up-to-date and accurate job market information.

Sauge AI Market Intelligence

Our advanced AI system analyzes each job listing to provide valuable insights including:

  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

This integration of reliable job data with AI-powered analysis helps provide you with comprehensive insights for making informed career decisions.