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Sr. Customer Enablement Manager - Job Opportunity at GitHub, Inc.

Remote, US
Full-time
Senior
Posted: March 30, 2025
Remote
USD 96,400 - 255,700 per year

Benefits

Remote-first work environment with maximum flexibility
Competitive learning and growth opportunities
Comprehensive benefits package
Stock options and annual bonus potential
Sales incentives based on revenue/utilization

Key Responsibilities

Design and execute strategic enablement programs focused on customer value realization
Lead program planning and development for customer learning initiatives
Drive data-driven program optimization and ROI analysis
Manage stakeholder relationships and gather actionable feedback
Develop scalable frameworks for customer success
Oversee third-party vendor relationships

Requirements

Education

Bachelor's Degree in Education, Business, Psychology, or related field (or equivalent experience)

Experience

7+ years in training facilitation, design and development

Required Skills

Adult learning theory Instructional design Customer enablement Learning technologies Learning management systems Stakeholder management Program development Data analysis
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Sauge AI Market Intelligence

Industry Trends

The convergence of AI and developer platforms is reshaping technical enablement roles, requiring more sophisticated learning approaches Growing emphasis on data-driven learning outcomes and ROI measurement in customer education Shift towards personalized, adaptive learning experiences in enterprise software adoption

Salary Evaluation

The salary range is competitive for senior enablement roles in tech, particularly given GitHub's market position. The wide range (96.4k-255.7k) suggests significant room for negotiation based on experience and impact.

Role Significance

Individual contributor role with vendor/contractor oversight, typically interfacing with 5-10 cross-functional teams
Strategic leadership position with direct impact on customer success metrics and revenue retention

Key Projects

Customer certification program development Learning platform optimization initiatives Adoption acceleration programs Customer success metrics framework development

Success Factors

Deep understanding of technical product adoption cycles Ability to translate complex technical concepts into effective learning experiences Strong data analysis and program optimization capabilities Strategic stakeholder management skills

Market Demand

High demand with increasing complexity as companies prioritize customer success and product adoption in technical platforms

Important Skills

Critical Skills

Learning strategy development in technical contexts Data-driven program optimization Cross-functional stakeholder management Technical product understanding

Beneficial Skills

AI/ML knowledge for future platform evolution Change management expertise Developer community engagement experience

Unique Aspects

Direct impact on developer ecosystem education
Blend of technical and educational expertise requirements
Opportunity to influence industry-standard practices in developer enablement

Career Growth

2-4 years in role before advancement, depending on impact and organizational growth

Potential Next Roles

Director of Customer Success Head of Customer Education VP of Customer Experience Chief Customer Officer

Company Overview

GitHub, Inc.

GitHub stands as the dominant platform in developer collaboration with 150M+ users and significant AI integration investments

Market leader in version control and development platforms, backed by Microsoft's resources
Strong US presence with global reach, offering significant remote work opportunities
Developer-centric, remote-first culture emphasizing innovation and customer obsession
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Job Listings Data

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  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
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