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Sr Manager, Business Systems - Job Opportunity at Mercury Insurance Services, LLC

Los Angeles, United States
Full-time
Senior
Posted: May 6, 2025
Remote
USD 102,282 - 231,539 per year

Benefits

Competitive 401(k) with company match - aligned with industry standards
Comprehensive medical, dental, vision coverage - full family benefits package
Flexible work location policy - supporting work-life integration
Performance-based bonus structure with multiple incentive programs
Generous PTO including holidays and volunteer time
Professional development and education assistance programs
Mental health and wellness resources including therapy coverage
Pet insurance - an increasingly valuable modern benefit

Key Responsibilities

Lead strategic Salesforce platform optimization and standardization initiatives to drive sales effectiveness
Partner with technical teams to architect and implement enterprise-wide CRM solutions
Manage and develop Salesforce administrator team to ensure optimal platform performance
Drive cross-functional collaboration between sales, enablement, and technical teams
Oversee data integrity and reporting systems to enable data-driven decision making
Direct implementation of Salesforce best practices and security protocols

Requirements

Education

Bachelor's degree in Information Technology, Computer Science, Business, or related field

Experience

7-10 years of experience working with Salesforce, with at least 2-3 years in a leadership or management role

Required Skills

Proven experience in leading Salesforce implementation projects Strong understanding of Salesforce functionality Cross-functional team leadership Business process optimization Stakeholder management Technical architecture planning

Certifications

Salesforce Certified Administrator (Preferred) Salesforce Certified Platform Developer (Preferred)
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Sauge AI Market Intelligence

Industry Trends

The insurance industry is experiencing rapid digital transformation, with CRM systems becoming central to customer engagement and sales operations There's increasing focus on data integration and analytics capabilities within Salesforce implementations Growing emphasis on automated workflows and AI-powered solutions in insurance sales processes

Salary Evaluation

The offered salary range is competitive for a senior Salesforce manager role, particularly given the flexible location policy. The upper range aligns with major tech hubs while the lower range accommodates lower-cost markets.

Role Significance

Based on the scope, likely managing a team of 3-5 direct reports with extended influence over 10-15 cross-functional team members.
This is a strategic leadership position responsible for core sales infrastructure, indicating significant influence on business operations and revenue generation capabilities.

Key Projects

Enterprise-wide Salesforce optimization and standardization initiatives Sales process automation and efficiency improvements Cross-system integration projects Data quality and reporting framework implementation

Success Factors

Deep understanding of insurance sales processes and industry regulations Strong technical architecture vision combined with business acumen Ability to bridge technical and business stakeholder requirements Track record of successful large-scale CRM implementations

Market Demand

Very high demand position due to the convergence of insurance digitization and Salesforce expertise requirements. The shortage of experienced Salesforce leaders with insurance industry knowledge creates significant market opportunity.

Important Skills

Critical Skills

Salesforce architecture expertise - essential for platform optimization and scaling Insurance industry knowledge - crucial for aligning technical solutions with business needs Change management skills - vital for driving adoption and process improvements

Beneficial Skills

AI/ML knowledge for future platform evolution Agile methodology experience Insurance regulatory compliance understanding

Unique Aspects

Opportunity to lead digital transformation in an established insurance company
Flexible location policy unusual for traditional insurance sector
Strong emphasis on professional development and internal growth

Career Growth

Typical progression to director level within 2-3 years, executive positions possible within 4-5 years given strong performance

Potential Next Roles

Director of CRM Strategy VP of Sales Operations Chief Technology Officer Digital Transformation Leader

Company Overview

Mercury Insurance Services, LLC

Mercury Insurance is an established player in the insurance industry with over 60 years of history, focusing on personal and commercial insurance products.

Mid-sized insurance provider with strong regional presence, particularly in western states, competing through customer service and digital innovation.
Significant operations across multiple states with varying market penetration, strongest in California and expanding in other regions.
Progressive insurance company culture emphasizing digital transformation and employee development, with strong focus on work-life balance and professional growth.
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