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Sr. Program Manager, Amazon Canada - Job Opportunity at Amazon.com.ca, ULC

Vancouver, Canada
Full-time
Senior
Posted: August 17, 2025
On-site
CAD 120,000 - 160,000 annually, based on Amazon's competitive compensation structure for senior program management roles in Vancouver's high-cost market, with additional stock options and performance bonuses typically comprising 20-30% of total compensation package

Benefits

Equal opportunity employment fostering inclusive culture that empowers innovation and delivers exceptional customer results
Comprehensive workplace accommodation support during application, hiring, interview, and onboarding processes, ensuring accessibility for all candidates
Access to Amazon's global leadership network and cross-functional partnership opportunities across one of the world's largest marketplaces
Professional development through strategic P&L analysis and high-impact program leadership in a fast-growing market

Key Responsibilities

Drive strategic vision and growth acceleration for Amazon's Vendor Success Program in Canada's rapidly expanding marketplace, directly impacting small vendor success and customer confidence
Execute comprehensive P&L analysis and optimization strategies that influence both topline revenue growth and bottomline profitability across the VSP business vertical
Lead product vision development, strategic roadmap planning, and end-to-end delivery of world-class vendor experiences that raise industry innovation standards
Provide thought leadership on emerging tools, technologies, and operational methodologies needed to deliver transformational business outcomes
Identify and resolve strategic challenges that could impair team performance against financial, technical, and strategic objectives while exercising judgment across diverse problem domains
Earn trust and influence senior leadership teams both domestically in Canada and globally across Amazon's international operations
Deliver measurable results in ambiguous, fast-paced environments while maintaining high standards for usability, design, and customer experience innovation

Requirements

Education

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Experience

5+ years of program or project management experience

Required Skills

Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership 3+ years of driving process improvements experience Thought leadership Analytical skills Cross-functional partnership Business model analysis Strategic thinking Proven track record of owning and delivering world-class experiences Innovation, usability, and design perspective Ability to deliver results in ambiguous, fast-paced, dynamic business environment Fantastic judgment across a spectrum of highly diverse problems
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Sauge AI Market Intelligence

Industry Trends

E-commerce marketplace management is experiencing unprecedented growth as small and medium businesses increasingly rely on platforms like Amazon for market access, creating high demand for strategic program managers who can bridge vendor success with platform optimization. The Canadian e-commerce market specifically has seen accelerated digital adoption post-pandemic, with Amazon investing heavily in local marketplace capabilities. Data-driven program management is becoming the cornerstone of marketplace success, with companies requiring leaders who can translate complex analytics into actionable growth strategies for vendor partnerships. The ability to analyze topline and bottomline metrics while maintaining customer experience focus represents a critical skill intersection in today's competitive landscape. Cross-functional leadership roles are evolving to require both strategic thinking and hands-on execution capabilities, particularly in fast-growing international markets where ambiguity and rapid decision-making are daily requirements. Organizations are prioritizing candidates who can influence senior leadership while delivering measurable results across diverse problem domains.

Role Significance

Typically manages cross-functional teams of 8-15 professionals including analysts, product specialists, and vendor relationship managers, while collaborating with multiple stakeholder groups across Canada and international Amazon operations, requiring strong matrix management capabilities in a complex organizational structure.
This senior-level position operates at the intersection of strategic planning and operational execution, with direct influence on Amazon Canada's marketplace growth trajectory and vendor ecosystem health. The role carries significant responsibility for P&L optimization and requires the authority to drive process improvements across multiple organizational levels while earning trust from global senior leadership teams.

Key Projects

Vendor Success Program strategic expansion initiatives that could impact thousands of small businesses across Canada's e-commerce landscape Data analytics platform development for real-time vendor performance optimization and customer experience enhancement Cross-border marketplace integration projects connecting Canadian vendors with Amazon's global customer base Process automation and tool development initiatives that streamline vendor onboarding and success metrics tracking

Success Factors

Analytical excellence combined with strategic thinking capabilities that enable translation of complex data into actionable business strategies, particularly important given Amazon's data-driven culture and the need to optimize both vendor success and customer experience simultaneously. Cross-functional leadership skills that can navigate Amazon's complex matrix organization while building consensus across diverse stakeholder groups, from small business vendors to senior executives, requiring exceptional communication and influence capabilities. Adaptability and judgment in ambiguous environments, essential for thriving in Amazon's fast-paced, high-growth marketplace where priorities shift rapidly and innovative solutions are required for unprecedented challenges. Customer obsession mindset that can balance vendor advocacy with customer experience optimization, understanding that long-term success requires sustainable growth strategies that benefit all marketplace participants.

Market Demand

High demand driven by Amazon's continued marketplace expansion, the critical nature of vendor success programs for platform growth, and the specialized skill set required to manage P&L optimization while driving strategic innovation in competitive e-commerce environments

Important Skills

Critical Skills

Data analytics and metrics interpretation skills are absolutely essential as this role requires continuous optimization based on topline, bottomline, and customer experience metrics, with decisions impacting millions in revenue and thousands of vendor relationships across Amazon's sophisticated measurement systems. Strategic thinking and business model analysis capabilities represent core competencies for developing vendor success programs that balance multiple stakeholder interests while driving sustainable growth, particularly important given Amazon's long-term approach to marketplace development. Cross-functional leadership and influence skills are paramount for success in Amazon's matrix organization, where achieving results requires building consensus and driving execution across diverse teams without direct authority, while maintaining high standards for innovation and customer experience.

Beneficial Skills

International business experience and cultural adaptability enhance effectiveness when working across Amazon's global operations and diverse vendor base, particularly valuable for scaling successful Canadian strategies to other international markets. Technology platform familiarity and product development understanding accelerate contribution to tool development and process automation initiatives that improve vendor success program efficiency and effectiveness. Financial modeling and P&L management expertise beyond basic requirements enable deeper strategic contributions to Amazon's marketplace profitability optimization and investment decision-making processes.

Unique Aspects

Opportunity to shape Amazon's vendor success strategy in a rapidly growing international market, providing direct impact on thousands of small businesses while contributing to Canada's digital economy transformation
Exposure to Amazon's complete ecosystem of marketplace tools, analytics platforms, and customer insights, offering unparalleled learning opportunities in e-commerce strategy and platform management
Cross-cultural leadership experience working with both Canadian market dynamics and Amazon's global operational standards, developing skills valuable across international business environments
Strategic influence on one of the world's most sophisticated marketplace platforms, with decisions affecting vendor success, customer experience, and business growth across multiple dimensions simultaneously

Career Growth

Progression to Principal level typically occurs within 2-3 years with strong performance, while Director-level advancement generally requires 4-6 years of demonstrated strategic impact and team leadership excellence in Amazon's promote-from-within culture

Potential Next Roles

Principal Program Manager roles overseeing multiple marketplace verticals across Amazon's North American operations Director of Marketplace Strategy positions with P&L responsibility for entire regional business segments General Manager roles for Amazon's international expansion initiatives in emerging markets Senior leadership positions in other major technology companies' marketplace or platform divisions

Company Overview

Amazon.com.ca, ULC

Amazon represents the global leader in e-commerce marketplace technology and cloud computing services, with Amazon.com.ca, ULC serving as the Canadian subsidiary driving the company's expansion into one of North America's most attractive digital commerce markets. The organization combines massive scale with entrepreneurial innovation, offering employees exposure to cutting-edge technology and business model development.

Dominant market position as the world's largest online retailer and cloud services provider, with Amazon Canada representing a strategic growth priority due to the country's high digital adoption rates, affluent consumer base, and proximity to major North American markets, creating exceptional opportunities for marketplace expansion.
Amazon Canada operates as a critical component of the company's North American strategy, with significant investments in fulfillment infrastructure, technology development, and marketplace capabilities specifically designed to serve Canadian consumers and businesses while leveraging the company's global platform advantages.
Fast-paced, data-driven environment emphasizing customer obsession, ownership, and high standards, where employees are empowered to make significant business impact through innovation and strategic thinking, supported by Amazon's leadership principles and commitment to long-term value creation over short-term profits.
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