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Sr. Program Manager, Growth, Amazon Business Payments - Job Opportunity at Amazon.com Services LLC

Seattle, United States
Full-time
Senior
Posted: April 20, 2025
On-site
USD 104,100 - 185,000 per year

Benefits

Comprehensive Medical Insurance with competitive coverage levels
Premium Dental Plan with orthodontic coverage
Vision Insurance with hardware allowance
Industry-leading Parental Leave policies
Flexible Paid Time Off structure
401(k) with company matching

Key Responsibilities

Lead end-to-end payment success program strategy for Amazon Pay-by-Invoice enterprise customers
Develop and implement scalable portfolio management processes for Payment Success Account Managers
Design and standardize operating procedures to enhance customer experience
Drive key payment success KPIs and implement enhanced payment health scoring models
Spearhead continuous improvement and automation initiatives
Manage operational support workstream transitions

Requirements

Education

Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Experience

5+ years of program or project management experience

Required Skills

Data and metrics analysis Program strategy ownership Senior leadership communication Intermediate Excel proficiency Process improvement expertise Cross-functional leadership Payment operations knowledge Analytics and problem-solving Strategic planning Change management
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Sauge AI Market Intelligence

Industry Trends

Digital payment solutions are experiencing rapid growth in B2B markets, with enterprise-level solutions becoming increasingly sophisticated and integrated The rise of embedded financial services is creating new opportunities and challenges in B2B payment operations Automation and AI are transforming payment processing workflows, requiring advanced program management capabilities

Salary Evaluation

The offered salary range aligns with market rates for senior program management roles in enterprise fintech, particularly in high-cost markets like Seattle. The wide range (104k-185k) suggests significant consideration for experience and expertise level.

Role Significance

Likely leads a team of 5-8 Payment Success Account Managers while coordinating with multiple stakeholder groups across Finance, Product, Sales, and Customer Support
Senior strategic position with direct impact on enterprise customer satisfaction and revenue optimization. Role involves significant cross-functional leadership and strategic decision-making authority.

Key Projects

Payment health optimization programs for enterprise clients Process automation and efficiency initiatives Cross-functional payment success frameworks Customer experience enhancement projects

Success Factors

Deep understanding of enterprise payment operations and B2B financial services Strong stakeholder management and influence skills Data-driven decision making capabilities Experience with large-scale process improvement initiatives Ability to balance strategic vision with operational execution

Market Demand

High demand position reflecting the growing importance of B2B payments in e-commerce and the complex requirements of enterprise-level payment solutions

Important Skills

Critical Skills

Payment operations expertise is essential for understanding complex B2B payment flows and optimization opportunities Program management capabilities are crucial for coordinating multiple stakeholders and initiatives Data analysis skills are vital for driving improvements and demonstrating impact

Beneficial Skills

Knowledge of regulatory compliance in financial services Experience with enterprise resource planning systems Understanding of procurement processes Change management expertise

Unique Aspects

Role combines traditional program management with specialized payment operations expertise
Position offers exposure to enterprise-level financial services innovation
Opportunity to influence the direction of B2B payments in e-commerce

Career Growth

Typical progression to director-level role within 2-3 years based on performance and business impact

Potential Next Roles

Director of Payment Operations Head of B2B Financial Services Senior Director of Business Operations VP of Payment Strategy

Company Overview

Amazon.com Services LLC

Amazon's B2B Payments division represents a strategic growth area within Amazon's global payment infrastructure, focusing on enterprise-level solutions and financial services

Industry leader in e-commerce and B2B marketplace solutions with significant investment in financial services capabilities
Seattle headquarters provides access to top tech talent and proximity to key strategic decision-makers
Fast-paced, data-driven environment with emphasis on innovation and customer obsession
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