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Sr. TPM, Customer Behavior Analytics - Job Opportunity at Amazon.com Services LLC

Seattle, USA
Full-time
Senior
Posted: January 19, 2025
On-site
USD 133,900 - 231,400 per year

Benefits

Comprehensive medical benefits package with industry-leading coverage
Financial benefits including competitive equity compensation
Professional development and learning resources
Comprehensive employee benefits program aligned with Amazon's market position

Key Responsibilities

Lead technical strategy and roadmap development for enterprise-wide CRM initiatives
Drive cross-functional alignment across Customer Behavior Analytics, Personalization, and Marketing teams
Manage complex data science and ML model implementation programs
Develop and track program-level KPIs and success metrics
Lead strategic resource planning and budget management

Requirements

Education

Bachelor's degree in Computer Science, Engineering, or related technical field

Experience

10+ years of technical program management experience

Required Skills

Strong technical background with software development lifecycles Excellent analytical and problem-solving skills Superior written and verbal communication skills Proficiency with project management tools and methodologies Experience leading large-scale, cross-functional technical initiatives
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Sauge AI Market Intelligence

Industry Trends

Integration of AI/ML in customer analytics is driving transformation of traditional CRM approaches Increasing focus on real-time personalization and predictive analytics in e-commerce Growing emphasis on privacy-first customer data strategies amidst evolving regulations

Salary Evaluation

The offered compensation range is competitive for Seattle's market, particularly considering Amazon's total compensation model including equity. The wide range (133.9k-231.4k) reflects the level of experience and impact expected.

Role Significance

Likely leading multiple workstreams with 20-30 indirect reports across data science, engineering, and product teams
Senior leadership position with significant strategic impact on Amazon's customer engagement initiatives

Key Projects

Enterprise-wide CRM transformation initiatives Customer behavior prediction model implementation Cross-channel personalization systems Customer journey optimization programs

Success Factors

Ability to translate complex technical concepts for business stakeholders Strong stakeholder management across multiple technical and business teams Deep understanding of both technical architecture and business strategy Experience with large-scale data science implementation

Market Demand

Very high demand position, reflecting the critical importance of customer behavior analytics in e-commerce and the scarcity of technical leaders who can bridge data science with business strategy

Important Skills

Critical Skills

Technical program management in ML/AI context Stakeholder management across technical and business teams Strategic planning and execution Data science and analytics understanding

Beneficial Skills

Experience with privacy regulations Knowledge of marketing technology Change management expertise Agile at scale implementation

Unique Aspects

Rare opportunity to influence customer engagement strategy at global scale
Complex technical environment combining ML, personalization, and enterprise systems
Direct impact on Amazon's core customer experience

Career Growth

Typical progression to director level within 3-4 years given successful program delivery

Potential Next Roles

Director of Technical Program Management Head of Customer Analytics VP of Product Strategy

Company Overview

Amazon.com Services LLC

Amazon continues to lead e-commerce innovation with significant investments in customer analytics and personalization

Global leader in e-commerce and cloud computing with strong focus on customer-centric innovation
Seattle HQ position indicates central role in core strategic initiatives
Fast-paced, data-driven environment with emphasis on ownership and innovation
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