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Station Master - UAE National - Job Opportunity at KEOLIS

Dubai, United Arab Emirates
Full-time
Mid-level
Posted: January 20, 2025
On-site
AED 15,000 - 25,000 per month based on UAE transport sector standards and leadership role requirements

Benefits

Career development in transportation sector
Leadership role with significant responsibility
Professional development opportunities

Key Responsibilities

Strategic leadership of station operations team including agents, customer service staff, and parking personnel
Emergency management and safety protocol oversight
Financial accountability for station revenue operations
Customer experience optimization and service quality management
Infrastructure and facility management
Cross-functional communication and stakeholder management

Requirements

Education

Degree holder or higher diploma of post-secondary education in a related discipline

Experience

Preferably 3 years (minimum 2 years) experience in supervising front line staff

Required Skills

A mature, proactive and responsible approach to work with initiative and problem solving capability Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment Good literacy and numeracy skills required for the role Ability to understand complex systems and possess good IT skills Strong organisational skills, detail oriented, and the ability to handle multiple priorities
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Sauge AI Market Intelligence

Industry Trends

Middle East transportation sector is experiencing rapid expansion with major infrastructure investments in rail and metro systems Increasing focus on Emiratisation in key operational roles within transportation sector Growing emphasis on customer experience and digital transformation in public transportation

Role Significance

Typical team size of 15-25 direct reports including station agents, customer service representatives, and auxiliary staff
Mid-management position with direct oversight of station operations and staff supervision, representing a critical operational leadership role

Key Projects

Station safety and emergency response protocol implementation Customer service excellence initiatives Revenue management and optimization Staff development and performance management Facility maintenance and upgrade coordination

Success Factors

Strong operational leadership and people management capabilities Excellence in crisis management and decision-making Deep understanding of public transportation operations Cultural awareness and ability to manage diverse teams Strong customer service orientation combined with operational efficiency focus

Market Demand

High demand for qualified UAE nationals in transportation leadership roles due to Emiratisation initiatives and sector growth

Important Skills

Critical Skills

Operational leadership and crisis management Customer service excellence and stakeholder management Financial and resource management Safety and compliance oversight

Beneficial Skills

Digital systems and transportation technology knowledge Project management capabilities Change management experience Multi-cultural communication skills

Unique Aspects

Role combines operational leadership with customer experience management
Critical position in UAE's transportation infrastructure development
Opportunity to influence regional public transportation standards

Career Growth

2-4 years in role before advancement, depending on performance and organizational growth

Potential Next Roles

Group Station Manager Operations Manager Regional Transportation Manager Customer Experience Director

Company Overview

KEOLIS

KEOLIS is a global leader in public transportation management, operating various transportation networks worldwide

Major international transport operator with significant presence in Middle East transportation infrastructure
Strategic position in UAE's expanding public transportation sector
Professional environment with international standards and strong focus on operational excellence and safety
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