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Strategy and Insight Analyst - Job Opportunity at Sunrise GmbH

Zürich, Switzerland
Part-time
Mid-level
Posted: July 12, 2025
On-site
CHF 85,000 - 110,000 annually based on Switzerland's high compensation standards, Zürich's premium market rates, and the strategic nature of this role requiring advanced analytical skills and direct senior management interaction.

Benefits

Dynamic multinational work environment that promotes diverse perspectives and inclusive collaboration
Equal pay certification (Fair-ON-Pay Advanced) ensuring compensation equity across all roles
LGBTI+ inclusive workplace with official Swiss LGBTI label recognition
Partnership with Advance Gender Equality program providing enhanced career development opportunities
Cross-functional collaboration opportunities spanning multiple business units and senior leadership levels

Key Responsibilities

Lead strategic project management initiatives across Customer Operations, orchestrating cross-functional teams to drive organization-wide improvements that directly impact customer satisfaction metrics
Transform complex customer behavioral data into actionable strategic insights that enable C-level executives to make high-stakes business decisions affecting market positioning
Develop compelling data narratives through sophisticated presentations that influence top management decisions and strategic direction
Conduct comprehensive customer journey analysis using NPS data to identify critical pain points and recommend operational improvements that enhance competitive advantage
Execute advanced complaint analysis to assess channel performance and identify systemic issues, providing strategic recommendations that improve operational efficiency
Collaborate with Steering and Forecasting teams to measure business impact of strategic initiatives, building predictive models that proactively identify risks and opportunities
Deliver regular performance insights to senior management highlighting key business trends and targets, challenging existing operational paradigms to drive continuous improvement

Requirements

Education

Master degree in Business Administration or comparable course of study

Experience

Mid-level experience in strategic analysis and data-driven decision making

Required Skills

Excellent communication skills to tell stories about customer operations numbers Excellent Powerpoint skills, ability to tailor presentations to the right audience Ability to work with multiple stakeholders at once and prioritize work accordingly Solid Excel knowledge, used to derive meaningful business information from data Power BI knowledge is a plus Able to work with AI powered tools and language analysis models Fluent in English and German, Italian or French would be a plus
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Sauge AI Market Intelligence

Industry Trends

Telecommunications industry is experiencing rapid digital transformation with increased focus on customer experience analytics and AI-driven insights to maintain competitive advantage in saturated markets. Companies are investing heavily in customer journey optimization and predictive analytics to reduce churn and increase lifetime value. Growing emphasis on data-driven decision making in telecom operations, with organizations restructuring to create dedicated strategy and insights roles that bridge the gap between technical data analysis and executive strategy formulation. Rising importance of complaint analysis and customer sentiment monitoring as regulatory pressure increases and customer acquisition costs continue to climb, making retention strategies more critical than ever.

Role Significance

Likely working within a 5-8 person strategy team while coordinating with multiple departments including Customer Experience, eCare, Complaints, Steering, and Forecasting teams across the organization.
This is a mid-to-senior level strategic role with significant organizational impact, evidenced by direct reporting to CO management team, cross-functional leadership responsibilities, and involvement in high-level strategic decision making processes.

Key Projects

Customer journey optimization initiatives spanning multiple touchpoints and departments Strategic dashboard development for C-level executive decision making Cross-functional process improvement projects targeting operational efficiency gains Predictive analytics implementation for proactive risk management and opportunity identification

Success Factors

Ability to translate complex analytical findings into compelling business narratives that drive executive action and strategic change Strong stakeholder management capabilities to navigate competing priorities across multiple departments while maintaining strategic focus Advanced data visualization and storytelling skills to communicate insights effectively to diverse audiences from technical teams to board-level executives Proactive mindset to identify emerging trends and potential risks before they impact business performance Change management capabilities to challenge existing processes and drive organizational transformation through data-driven recommendations

Market Demand

High demand driven by digital transformation initiatives across telecommunications sector and increasing need for professionals who can translate complex customer data into strategic business insights.

Important Skills

Critical Skills

Advanced Excel and data analysis capabilities are fundamental for extracting meaningful insights from complex customer datasets and building reliable analytical models that inform strategic decisions Exceptional PowerPoint and presentation skills are essential for translating technical findings into compelling business narratives that influence executive decision-making and drive organizational change Strong communication and stakeholder management abilities are crucial for coordinating cross-functional initiatives and managing competing priorities across multiple departments and seniority levels

Beneficial Skills

Power BI expertise provides significant advantage in creating dynamic dashboards and automated reporting systems that enhance analytical efficiency and strategic visibility AI and language analysis model proficiency positions candidates at the forefront of telecommunications analytics innovation, enabling advanced customer sentiment analysis and predictive modeling capabilities Multilingual capabilities (German, Italian, French) offer substantial value in Switzerland's multilingual market, enabling deeper customer insights and broader stakeholder engagement across diverse customer segments

Unique Aspects

Direct interface with C-level executives and senior management team providing exceptional visibility and career acceleration opportunities
Integration of AI-powered tools and language analysis models representing cutting-edge approach to customer insights and strategic analysis
Cross-functional leadership role spanning multiple departments, offering broad organizational exposure and comprehensive business understanding
Focus on challenging status quo and driving organizational change through data-driven insights, positioning this role as a key driver of business transformation

Career Growth

Typical progression to senior management roles within 4-6 years given the strategic nature of this position and direct exposure to executive decision-making processes.

Potential Next Roles

Senior Strategy Manager or Director of Strategic Insights within 3-4 years Head of Customer Analytics or Chief Data Officer track within 5-7 years Vice President of Strategy or Chief Strategy Officer within 7-10 years Management consulting roles focusing on telecommunications and customer experience transformation

Company Overview

Sunrise GmbH

Sunrise GmbH is Switzerland's second-largest telecommunications provider, known for innovation in mobile and broadband services with a strong focus on customer experience and digital transformation initiatives.

Major player in Swiss telecommunications market with significant market share, competing directly with Swisscom and other regional providers while maintaining strong brand recognition and customer loyalty.
This Zürich-based role places the analyst at the heart of Switzerland's financial and business center, with access to premium talent markets and proximity to key decision-makers in the telecommunications sector.
Progressive, diversity-focused organization with strong emphasis on employee voice and collaborative decision-making, evidenced by multiple equality certifications and structured inclusion programs.
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