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Supervisor - Job Opportunity at Hertz Europe

Glasgow, GB
Contract
Mid-level
Posted: June 7, 2025
On-site
Based on the mid-level supervisory role in Glasgow's competitive rental car market, the position likely offers £28,000-£35,000 annually plus monthly incentive schemes. The total compensation package including performance bonuses could reach £38,000-£42,000, positioning it competitively within Scotland's automotive services sector while accounting for Hertz's market-leading position and comprehensive benefits package.

Benefits

Monthly performance-based incentive scheme that rewards exceptional delivery and revenue achievement
Generous 33-day holiday allowance including bank holidays, providing superior work-life balance compared to standard UK offerings
Pan-European career development opportunities across Hertz's extensive network spanning UK and European markets
Comprehensive further education support enabling degree and master's qualification advancement with company backing
Exclusive staff discount privileges across Hertz's European location network

Key Responsibilities

Drive frontline team performance to deliver world-class customer service excellence while strategically planning fleet volumes and labor resources to maximize yield opportunities and operational efficiency
Analyze and continuously optimize location financial performance through systematic identification and capture of growth opportunities while maintaining cost discipline and operational excellence
Execute hands-on customer service leadership at service counters, managing complex customer queries and ensuring personalized service delivery that reinforces brand reputation
Deploy advanced selling techniques to meet customer needs while identifying and maximizing revenue opportunities to achieve daily, weekly, monthly, and annual performance targets through local market understanding
Ensure comprehensive compliance with company standard operating procedures for rental and return processes, maintaining full regulatory compliance including GDPR customer data protection and health & safety standards
Contribute strategically to location profit and loss management through team leadership and operational optimization to maximize profitability and business performance
Provide daily team management through structured one-to-one sessions, performance feedback, and recognition programs to foster a high-performance culture and employee development
Execute strategic fleet and resource planning by actively forecasting demand patterns and aligning vehicle inventory and staffing levels to optimize service delivery and cost efficiency
Resolve escalated operational issues through application of proven customer service methodologies and cross-departmental collaboration to maintain service excellence and operational continuity

Requirements

Education

Not specified

Experience

Previous customer service and sales experience essential, operational experience in similar environment desirable, previous supervisory experience desirable

Required Skills

Customer service focus Sales and revenue generation Team management and leadership Financial acumen and P&L understanding Fleet and resource planning Problem-solving and issue resolution Compliance and audit management Cross-departmental collaboration Performance management Change management Continuous improvement mindset

Certifications

Valid UK or EU driving license
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Sauge AI Market Intelligence

Industry Trends

The car rental industry is experiencing significant transformation driven by digital customer experience expectations, requiring supervisory roles to balance traditional operational excellence with technology-enabled service delivery. Companies are investing heavily in fleet optimization technology and data analytics to improve yield management and customer satisfaction. Post-pandemic recovery in travel and tourism has created increased demand for skilled operational supervisors who can manage fluctuating demand patterns and resource allocation while maintaining service quality standards. The industry is focusing on rebuilding customer confidence through enhanced safety protocols and personalized service delivery. Sustainability initiatives are reshaping fleet management strategies, with rental companies increasingly adopting electric and hybrid vehicles, requiring supervisors to understand new operational requirements, charging infrastructure, and customer education around sustainable mobility options.

Role Significance

Typical rental location supervision involves managing 8-15 frontline customer service representatives, rental agents, and support staff across multiple shifts. The role requires coordination with regional management, fleet maintenance teams, and corporate support functions, creating a matrix management environment with broad stakeholder engagement.
This mid-level supervisory position carries significant operational responsibility, serving as the critical link between frontline service delivery and senior management objectives. The role combines hands-on customer interaction with strategic planning responsibilities, indicating substantial influence over location performance and team development outcomes.

Key Projects

Implementation of yield management strategies to optimize fleet utilization and pricing during peak and off-peak periods Development and execution of customer service excellence initiatives to improve satisfaction scores and brand loyalty Leadership of location-specific sales campaigns and revenue enhancement programs targeting local market opportunities Management of operational compliance projects ensuring adherence to regulatory requirements and corporate standards Coordination of fleet transition projects as the company adopts new vehicle technologies and sustainability initiatives

Success Factors

Mastery of revenue optimization techniques combining customer service excellence with strategic sales execution to maximize location profitability while maintaining customer satisfaction and brand reputation standards. Development of exceptional team leadership capabilities that inspire high performance through effective coaching, recognition, and performance management while fostering a collaborative culture that supports both individual and collective success. Advanced operational excellence skills encompassing fleet management, resource planning, and process optimization to ensure seamless service delivery while maintaining cost discipline and regulatory compliance in a dynamic market environment. Strong analytical and financial acumen enabling effective contribution to P&L management through data-driven decision making, trend analysis, and strategic planning that supports both short-term objectives and long-term business growth.

Market Demand

High demand exists for experienced rental car supervisors as the travel industry rebounds and companies seek skilled professionals who can manage complex operational challenges while driving revenue growth. The combination of customer service expertise, sales acumen, and team management skills creates strong market positioning for qualified candidates.

Important Skills

Critical Skills

Revenue management and yield optimization skills are essential as the role directly impacts location profitability through strategic pricing, fleet allocation, and demand forecasting. Success requires understanding market dynamics, competitive positioning, and customer behavior patterns to maximize revenue per transaction while maintaining service quality. Team leadership and performance management capabilities are fundamental to achieving operational objectives through frontline staff motivation, skill development, and performance accountability. The ability to create high-performance cultures while maintaining employee engagement directly correlates with customer satisfaction and business results. Customer service excellence and problem resolution skills form the foundation of brand reputation management and customer retention. Supervisors must demonstrate exceptional service delivery while coaching teams to handle complex situations that protect customer relationships and support revenue objectives.

Beneficial Skills

Digital technology proficiency in fleet management systems, customer relationship management platforms, and data analytics tools will become increasingly valuable as the industry adopts more sophisticated operational technologies and customer service platforms. Sustainability knowledge and electric vehicle expertise will provide competitive advantage as rental companies accelerate adoption of environmentally friendly fleets and customers increasingly seek sustainable transportation options. Multi-language capabilities and cultural competency will enhance career prospects within Hertz's European network, enabling assignments to diverse markets and leadership of multicultural teams in tourist-heavy locations.

Unique Aspects

Integration of traditional rental car operations with modern yield management and revenue optimization strategies, requiring supervisors to balance customer service excellence with sophisticated pricing and inventory management approaches.
Opportunity to work within a globally recognized brand while maintaining local market focus, providing exposure to international best practices and corporate resources while developing deep understanding of regional customer preferences and competitive dynamics.
Leadership role in an industry undergoing significant transformation toward sustainable mobility, offering involvement in electric vehicle fleet integration, charging infrastructure development, and customer education around emerging transportation technologies.
Position within a network-based business model that provides extensive career mobility across European markets, enabling professional development through geographic assignments and diverse operational challenges within the same corporate framework.

Career Growth

Career progression to area or regional management roles typically occurs within 2-4 years for high-performing supervisors who demonstrate consistent results in revenue growth, team development, and operational excellence. Advancement depends on location performance, leadership capability demonstration, and availability of opportunities within Hertz's European expansion strategy.

Potential Next Roles

Area Manager overseeing multiple rental locations across regional markets with expanded P&L responsibility and strategic planning authority Regional Operations Manager with responsibility for fleet strategy, market development, and multi-location performance optimization District Sales Manager focusing on revenue growth, corporate account development, and market expansion initiatives Location General Manager with full operational and financial accountability for high-volume rental facilities

Company Overview

Hertz Europe

Hertz Corporation stands as one of the world's most recognized vehicle rental brands, operating approximately 9,700 corporate and franchisee locations across six continents through its Hertz, Dollar, and Thrifty brands. The company maintains its position as a global leader in airport-based vehicle rental services while expanding into emerging mobility solutions and sustainable transportation options.

Hertz holds a dominant position in the global rental car industry with strong brand recognition and extensive international presence. Despite recent operational challenges, the company continues to leverage its established infrastructure, corporate partnerships, and customer loyalty programs to maintain competitive advantage in key markets worldwide.
Within the UK and European markets, Hertz maintains significant presence at major airports and city centers, positioning this Glasgow location as part of a strategic network serving both leisure and business travelers. The European operations benefit from strong corporate relationships and established customer bases while adapting to regional regulatory requirements and market preferences.
Hertz fosters a performance-driven culture emphasizing customer service excellence, operational efficiency, and employee development. The company's focus on recognizing exceptional performance and providing career advancement opportunities creates an environment where high achievers can build substantial careers within the organization while contributing to market-leading service delivery.
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