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Supervisor of Crisis Response Services - Job Opportunity at Canadian Mental Health Association Thunder Bay Branch

Thunder Bay, Canada
Full-time
Senior
Posted: August 1, 2025
On-site
CAD $34.94 per hour

Benefits

Comprehensive healthcare coverage with 100% employer-paid premiums for medical and dental benefits, providing exceptional value compared to typical employer contributions of 70-80%
Access to Healthcare of Ontario Pension Plan (HOOPP), recognized as one of Canada's most stable defined benefit pension systems with superior long-term financial security
Generous paid time off allocation including sick leave and vacation benefits supporting work-life balance
Professional employee assistance program providing confidential counseling and support services
Extended health care coverage beyond basic medical needs including vision, paramedical services, and prescription drugs

Key Responsibilities

Lead strategic delivery of client-centered care within interdisciplinary teams, directly impacting mental health outcomes for Northwestern Ontario's vulnerable populations
Drive development and implementation of evidence-based care standards in collaboration with clinical staff, establishing organizational excellence in crisis intervention
Execute comprehensive performance management and quality assurance protocols ensuring consistent service delivery across all crisis response programs
Provide executive-level leadership as member of Management and Leadership teams, contributing to organizational strategic direction and operational excellence
Oversee critical after-hours management operations ensuring 24/7 crisis response capability for regional mental health emergencies
Lead talent acquisition, development, and retention initiatives including recruitment, orientation, training, and performance evaluation of specialized crisis response staff
Champion implementation of corporate policies and management processes, ensuring regulatory compliance and operational consistency
Drive data collection, analysis, and reporting processes to support evidence-based decision making and program evaluation
Ensure comprehensive documentation and reporting standards meet regulatory requirements and support quality improvement initiatives
Promote organizational values through adherence to CMHA's Code of Ethics and Health and Safety policies while fostering a recovery-focused culture

Requirements

Education

Master's degree in health or human services or an undergraduate degree in health or human services, preferred

Experience

5 years direct service experience in the health or social service sectors, Minimum of 3 years progressive management experience

Required Skills

Excellent communication skills Strong leadership skills with the demonstrated ability to positively influence others Exceptional organizational skills Strong critical thinking and decision-making skills Experience with data collection, interpretation and analysis Proficiency in the use of computers Knowledge of Recovery Principles & Approaches

Certifications

Current Police Vulnerable Sector Check Valid Class "G" Driver's License and 2 Million Liability Insurance
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Sauge AI Market Intelligence

Industry Trends

Mental health services are experiencing unprecedented demand growth, with crisis intervention services becoming increasingly critical as healthcare systems face capacity constraints and communities grapple with rising mental health challenges. The integration of recovery-focused approaches represents a fundamental shift from traditional medical models to person-centered care that emphasizes individual strengths and self-determination. There is a significant movement toward community-based mental health services delivery, moving away from institutional care models. This trend is driving demand for experienced supervisors who can manage complex interdisciplinary teams and ensure quality care delivery in community settings while maintaining regulatory compliance. Digital transformation in healthcare is creating new opportunities for data-driven decision making in mental health services. Organizations are increasingly seeking leaders who can leverage analytics and technology to improve program outcomes, optimize resource allocation, and demonstrate evidence-based results to funders and stakeholders.

Salary Evaluation

The offered salary of CAD $34.94 per hour (approximately CAD $72,675 annually) is competitive for the Canadian mental health sector, particularly considering the comprehensive benefits package. This compensation level reflects the specialized nature of crisis response supervision and aligns with public sector mental health leadership roles in mid-sized Canadian markets.

Role Significance

Typically supervises 8-15 crisis response staff including counselors, social workers, and support personnel, with additional oversight responsibilities for Team Leads who manage frontline operations during various shifts.
This is a senior leadership position within the organizational hierarchy, reporting directly to the Manager level while serving on the Leadership team. The role carries significant operational responsibility for program delivery, staff supervision, and strategic implementation, representing a key bridge between executive leadership and frontline service delivery.

Key Projects

Implementation of recovery-focused care models across all crisis response programs Development and execution of quality improvement initiatives to enhance service delivery outcomes Integration of new evidence-based practices and clinical protocols Staff development and training program enhancement Data collection and analysis system improvements for program evaluation

Success Factors

Demonstrated ability to balance clinical expertise with operational leadership, ensuring both quality care delivery and efficient program management in high-stress crisis environments Strong emotional intelligence and resilience to manage personal well-being while supporting staff who work with individuals in crisis situations Proficiency in change management and organizational development, particularly in implementing recovery-focused approaches within traditional healthcare frameworks Advanced understanding of regulatory compliance, risk management, and quality assurance in mental health service delivery Cultural competency and ability to work effectively with diverse populations, including Indigenous communities which represent a significant portion of Northwestern Ontario's population

Market Demand

High demand driven by chronic shortages of qualified mental health supervisors, increased community mental health investment, and growing recognition of crisis intervention as essential healthcare infrastructure.

Important Skills

Critical Skills

Leadership and team management capabilities are essential given the high-stress nature of crisis work and the need to maintain staff morale and effectiveness while managing complex caseloads and emergency situations Clinical knowledge and crisis intervention expertise are fundamental to providing effective supervision and ensuring quality care delivery in life-threatening situations Data analysis and performance management skills are increasingly important as mental health organizations face pressure to demonstrate outcomes and optimize resource utilization in constrained funding environments

Beneficial Skills

Grant writing and funding development skills to support program expansion and sustainability Community partnership development to enhance service integration and resource sharing Technology proficiency for electronic health records, data management systems, and telehealth platforms Bilingual capabilities (English/French) valuable in Northern Ontario's diverse linguistic environment

Unique Aspects

Opportunity to lead crisis response services in a region with unique geographic and demographic challenges, providing experience in rural and remote service delivery models
Integration of recovery principles into crisis intervention represents cutting-edge practice in mental health services, offering professional development in emerging best practices
Role combines clinical supervision with operational management, providing comprehensive leadership experience across multiple organizational functions
Position within accredited organization offers exposure to quality improvement methodologies and evidence-based practice implementation

Career Growth

Progression to management roles typically occurs within 3-5 years with demonstrated success, while executive-level positions generally require 7-10 years of progressive leadership experience in mental health services.

Potential Next Roles

Manager of Crisis Response Services or broader Mental Health Program Manager roles Regional Director positions within larger healthcare organizations Executive Director roles at community mental health organizations Clinical Director positions in integrated healthcare systems

Company Overview

Canadian Mental Health Association Thunder Bay Branch

Canadian Mental Health Association Thunder Bay Branch operates as a regional non-profit provider serving Northwestern Ontario's mental health needs. The organization maintains Accreditation Canada status, indicating commitment to quality standards and continuous improvement. As part of the broader CMHA network, the branch benefits from national resources while maintaining local community focus.

Established as a key player in Northwestern Ontario's mental health landscape, CMHA Thunder Bay likely serves as a primary provider of community-based mental health services in a region with limited healthcare infrastructure and significant geographic challenges.
Northwestern Ontario represents a unique service delivery environment characterized by vast geographic distances, smaller population centers, and significant Indigenous communities. This creates both challenges and opportunities for mental health service delivery, requiring innovative approaches to reach underserved populations.
The organization emphasizes recovery-focused approaches, staff recognition, and professional growth within a mission-driven environment. The commitment to accessibility and inclusion, combined with accreditation standards, suggests a professional culture that values both clinical excellence and social justice principles.
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