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Technical Account Manager - Job Opportunity at Okta

Mexico City, Mexico
Full-time
Senior
Posted: April 19, 2025
Remote
USD 120,000 - 160,000 per year based on location and experience level in the IAM sector

Benefits

Comprehensive benefits package aligned with tech industry standards
Social impact initiatives and community engagement opportunities
Professional development and talent growth programs
Modern work environment with flexible location options
Best-in-class technology tools and resources

Key Responsibilities

Lead strategic technical guidance for enterprise identity solutions across Workforce and Customer Identity Clouds
Drive customer success through technical consultation and best practice recommendations
Manage portfolio of mid-market accounts focusing on adoption and retention
Conduct architectural reviews and security posture assessments
Create technical content for internal and external enablement
Build and maintain executive-level customer relationships
Guide implementation of identity and security best practices

Requirements

Education

BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required

Experience

4+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space

Required Skills

Identity federation protocols (SAML 2.0, WS-Federation, OAuth, OpenID Connect) Legacy application integration Enterprise application ecosystem management SaaS deployment expertise Lifecycle management implementation Security and performance monitoring Technical consulting Business acumen Communication skills
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Sauge AI Market Intelligence

Industry Trends

Identity and Access Management (IAM) is experiencing unprecedented growth due to digital transformation acceleration and zero-trust security adoption Cloud-native identity solutions are becoming the standard as organizations move away from legacy systems Integration of AI/ML in identity management is creating new opportunities and challenges in the IAM space

Role Significance

Typically part of a 10-15 person technical account management team supporting enterprise customers
Senior individual contributor role with significant technical advisory responsibilities and direct impact on customer success metrics

Key Projects

Identity modernization and cloud migration initiatives Zero-trust architecture implementation Customer identity solution scaling Security posture enhancement programs

Success Factors

Deep technical expertise in identity protocols and security standards Strong customer relationship management capabilities Ability to translate technical concepts for various audience levels Strategic thinking and proactive problem-solving approach

Market Demand

Very high demand with continued growth projected as organizations prioritize identity-first security approaches

Important Skills

Critical Skills

Identity protocol expertise for enterprise-scale implementations Customer success mindset with technical depth Strategic consulting capabilities

Beneficial Skills

Cloud architecture knowledge Security compliance understanding Project management capabilities

Unique Aspects

Role combines deep technical expertise with strategic customer advisory
Position at the intersection of security, cloud transformation, and business enablement
Opportunity to influence identity strategy for major enterprises

Career Growth

2-3 years in role before advancement, depending on performance and organizational growth

Potential Next Roles

Senior Solutions Architect Identity Program Manager Technical Product Manager Enterprise Architecture Leader

Company Overview

Okta

Okta is the leading independent identity provider, serving over 19,300 organizations globally with their Identity Cloud platform

Market leader in the Identity-as-a-Service (IDaaS) space with strong competitive positioning against legacy providers
Significant presence in Mexico with growing Latin American market focus
Innovation-driven environment with strong emphasis on technical excellence and customer success
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Job Listings Data

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  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

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