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Technical Account Manager (Australia Remote) - Job Opportunity at Gurobi Optimization

Remote, Australia
Full-time
Mid-level
Posted: May 30, 2025
Remote
AUD 120,000 - 160,000 per year. This estimate reflects the specialized nature of optimization technology, the requirement for advanced technical skills combined with customer-facing responsibilities, and the Australian market rates for mid-level technical account management roles in the software industry. The remote nature and global collaboration aspects may command a premium.

Benefits

Comprehensive 6-month technical training program with dedicated peer mentoring, providing accelerated career development and deep product expertise that significantly enhances professional value in the optimization technology market
Access to e-learning courses that enable continuous skill development and certification opportunities in mathematical optimization and related technologies
Remote work environment with global team collaboration, offering exceptional work-life balance while maintaining professional growth through international exposure
Travel opportunities for customer engagement and training delivery, providing diverse professional experiences and expanded industry network

Key Responsibilities

Drive strategic customer acquisition by actively engaging with potential clients through technical sales conversations that directly impact company revenue growth and market expansion
Lead complex technical discussions and architectural decisions for enterprise-grade optimization solutions, positioning yourself as a trusted advisor influencing multi-million dollar technology implementations
Architect and deliver comprehensive sizing and implementation recommendations that determine the success of large-scale optimization deployments across diverse industries
Design and execute high-impact customer education programs including workshops, webinars, and training sessions that accelerate product adoption and customer success
Collaborate with prospective customers to develop compelling business cases that justify significant technology investments and drive organizational transformation
Create and present technical demonstrations and performance showcases that directly influence purchasing decisions and competitive positioning
Champion internal process improvement initiatives that enhance team efficiency, customer experience, and organizational capabilities
Serve as subject matter expert providing technical leadership and knowledge sharing that elevates team performance and customer outcomes
Foster collaborative relationships across global teams, contributing to knowledge sharing initiatives that drive company-wide innovation and best practices

Requirements

Education

Master's degree in computer science, engineering, mathematics, or equivalent work experience

Experience

Minimum 3-5 years of professional experience, including 3 years in optimization systems and data science

Required Skills

Strong problem-solving attitude and meticulous attention to detail High level of emotional intelligence, particularly in self-awareness, empathy, and self-motivation Robust mindset characterized by curiosity and a strong desire to learn continuously Capable of effectively bridging the gap between technical roles and business executives Comfortable collaborating cross-functionally with international teams Finds satisfaction in operating from a home office within a remote work environment Adaptable and willing to travel as needed based on the specified travel expectations Able to participate in meetings scheduled across global time zones within reasonable expectations Motivated and ambitious, dedicated to achieving assigned Objective Key Results (OKRs) Proficiency in at least 2 Gurobi API Languages (C, C++, Java, Python, C#, VB.NET) Basic knowledge of networking, web technologies, and engineering concepts Competency in using macOS and Microsoft 365 Willingness and ability to quickly learn and utilize Salesforce as needed Verbal & written communication skills that bring clarity and build trust Team-oriented mindset that aims to both inspire and be inspired by others The courage to bring ideas forward and see yourself as an integral part of our global team Organized and agile, focusing on meeting professional objectives while promoting a healthy work/life balance Promise to uphold honesty as your compass and conduct all business practices with an ethical mindset and fiscal responsibility
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Sauge AI Market Intelligence

Industry Trends

Mathematical optimization and operations research are experiencing unprecedented growth as organizations seek to maximize efficiency and reduce costs in an increasingly competitive global market. The integration of AI and machine learning with traditional optimization techniques is creating new opportunities for technical account managers who can bridge the gap between complex mathematical concepts and practical business applications. The shift toward data-driven decision making across industries has elevated the importance of optimization technology, with companies investing heavily in enterprise-grade solutions that can handle large-scale, real-time optimization problems. This trend is particularly strong in supply chain, logistics, finance, and manufacturing sectors. Remote work adoption has accelerated the need for technical account managers who can effectively engage customers through virtual channels while maintaining the deep technical relationships required for complex B2B software sales. This has created opportunities for professionals who excel in remote collaboration and digital customer engagement.

Role Significance

Technical Account Managers typically work within teams of 5-8 professionals, collaborating closely with 2-3 account managers, 3-5 technical experts, and cross-functional teams including R&D and marketing. The global nature suggests participation in a larger international team structure with regional specialization.
This is a mid-to-senior level individual contributor role with significant customer impact and revenue responsibility. The position requires independent decision-making on technical architecture recommendations and customer strategy, while collaborating closely with senior stakeholders across multiple departments. The 6-month training period indicates substantial investment in role development.

Key Projects

Enterprise-wide optimization platform implementations for Fortune 500 companies spanning multiple business units and geographical regions Custom optimization solution development for industry-specific challenges in manufacturing, logistics, and financial services Technical due diligence and architecture design for large-scale deployments involving integration with existing enterprise systems Customer success initiatives including training program development and technical workshop delivery for client teams

Success Factors

Deep technical expertise in mathematical optimization combined with exceptional communication skills to translate complex concepts into business value propositions that resonate with diverse stakeholder groups from C-suite executives to technical implementers Proven ability to build and maintain long-term customer relationships in a consultative selling environment, where trust and technical credibility are essential for navigating complex sales cycles and implementation projects Strong project management and organizational skills to coordinate multiple customer engagements simultaneously while maintaining high-quality technical deliverables and meeting aggressive timeline commitments Cultural intelligence and adaptability to work effectively across different time zones, business cultures, and technical environments while maintaining consistent service quality and relationship depth

Market Demand

High demand. The intersection of technical expertise in mathematical optimization with customer relationship management skills represents a niche but highly sought-after skill set. Organizations are increasingly recognizing the value of technical account managers who can drive adoption of complex enterprise software solutions.

Important Skills

Critical Skills

Proficiency in multiple programming languages (particularly Python, Java, C++) is essential as these are the primary interfaces through which customers implement optimization solutions. Deep technical competency enables credible customer conversations and accurate implementation guidance that directly impacts project success and customer satisfaction Strong communication and presentation skills are critical for translating complex mathematical concepts into business value propositions. The ability to engage effectively with both technical teams and executive stakeholders determines success in driving adoption and expansion of optimization technology across customer organizations Customer relationship management and consultative selling skills are fundamental to building the trust and credibility required for long-term customer success. The complex nature of optimization implementations requires sustained engagement and advisory relationships that extend far beyond initial sales transactions

Beneficial Skills

Knowledge of cloud computing platforms and distributed systems architecture would be valuable as enterprises increasingly deploy optimization solutions in cloud environments, requiring understanding of scalability, security, and integration considerations Industry-specific expertise in manufacturing, logistics, finance, or energy sectors would enhance the ability to understand customer challenges and provide more targeted solution recommendations that address specific operational constraints and business objectives Project management certification or experience would support the coordination of complex implementation projects involving multiple stakeholders, technical dependencies, and aggressive timeline requirements that are common in enterprise software deployments

Unique Aspects

The combination of mathematical optimization expertise with customer-facing responsibilities creates a unique professional niche that bridges advanced technical concepts with practical business applications, offering exceptional career differentiation in the technology sector
The extensive 6-month training program with peer mentoring represents a significant investment in professional development that is uncommon in many technology companies, providing accelerated expertise development and career advancement opportunities
The global, remote-first collaboration model offers exposure to diverse international markets and business challenges while maintaining work-life balance, creating opportunities for professional growth without geographical constraints
The focus on mathematical optimization places this role at the intersection of AI, machine learning, and operations research, positioning professionals at the forefront of emerging technology trends that are reshaping how businesses operate and compete

Career Growth

Career progression typically occurs within 2-4 years for high performers, with opportunities for advancement accelerated by the specialized nature of the optimization technology market and the company's growth trajectory. The extensive training and mentoring program suggests strong internal development pathways.

Potential Next Roles

Senior Technical Account Manager or Principal Technical Account Manager roles with expanded customer portfolio and strategic account responsibility Solutions Engineering Manager or Technical Sales Manager positions leading teams of technical professionals Customer Success Director or Regional Sales Director roles with P&L responsibility and broader market coverage Product Management or Strategy roles leveraging deep customer insights and technical expertise to drive product development and market positioning

Company Overview

Gurobi Optimization

Gurobi Optimization is a leading provider of mathematical optimization software, specializing in high-performance solvers for linear programming, mixed-integer programming, and related optimization problems. The company serves enterprise customers across industries including manufacturing, logistics, finance, and energy, providing both software licenses and professional services to help organizations solve complex operational challenges.

Gurobi holds a strong position in the mathematical optimization software market, competing with established players like IBM CPLEX and open-source alternatives. The company is recognized for its technical innovation, performance capabilities, and strong customer support, making it a preferred choice for organizations requiring enterprise-grade optimization solutions.
The Australia remote position indicates Gurobi's commitment to expanding its presence in the Asia-Pacific region, recognizing the growing demand for optimization technology among Australian and regional enterprises. This represents an opportunity to be part of a growing market presence with significant growth potential.
The emphasis on collaboration, continuous learning, and customer focus suggests a culture that values both technical excellence and relationship building. The remote-first approach with global team integration indicates a modern, flexible workplace that prioritizes results and professional development over traditional office-based structures.
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