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Technical Application Specialist II - Job Opportunity at Thermo Fisher Scientific

Glasgow, United Kingdom
Full-time
Mid-level
Posted: June 1, 2025
On-site
£35,000 - £45,000 per year based on Glasgow market rates for mid-level technical application roles in life sciences, with potential for higher compensation given Thermo Fisher's market position and the bilingual requirement

Benefits

Standard Monday-Friday work schedule providing optimal work-life balance in a competitive market where many technical roles require irregular hours
Office-based environment offering stability and professional collaboration opportunities
Access to continuous learning and professional development programs including frequent product training and continuing education on new applications and technologies
Opportunity to work with an international collaborative team providing global exposure and networking opportunities
Supportive and inclusive work environment committed to professional growth and career advancement
Exposure to cutting-edge scientific technologies and solutions in the life sciences industry

Key Responsibilities

Drive customer success and retention by providing expert technical support for Thermo Fisher Scientific's Cell Culture portfolio through multi-channel communication including telephone, email, and web platforms
Lead complex problem-solving initiatives by leveraging internal expertise and available resources to resolve challenging technical issues that directly impact customer research outcomes
Contribute to organizational knowledge management and continuous improvement by accurately documenting customer interactions in CRM systems and identifying process enhancement opportunities
Shape company technical resources and knowledge sharing by providing strategic recommendations for improvements to databases, websites, and other customer-facing technical platforms
Facilitate knowledge transfer and team development by delivering technical updates to colleagues and actively participating in strategic department meetings
Maintain cutting-edge expertise through participation in comprehensive training programs on products and emerging applications in the life sciences field
Drive special initiatives and organizational growth by participating in team and individual projects that expand business capabilities and market reach

Requirements

Education

Master's degree in a life sciences or similar field or Bachelor's degree with 3+ years of laboratory experience and strong scientific/research background required

Experience

3+ years of laboratory experience required for Bachelor's degree holders, or equivalent advanced degree

Required Skills

Fluency in English and French for both written and verbal communication Customer focused approach Proven ability to quickly learn large amounts of new, complex technical information Ability to balance multiple tasks while ensuring timely and accurate completion Problem-solving skills and natural curiosity Proficiency in digital tools including spreadsheets, databases, word processing, and internet applications
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Sauge AI Market Intelligence

Industry Trends

The life sciences industry is experiencing unprecedented growth driven by increased investment in biotechnology research, personalized medicine development, and cell therapy applications, creating higher demand for technical application specialists who can bridge the gap between complex scientific instruments and end-user applications. Digital transformation in laboratory environments is accelerating the need for technical specialists who can support both traditional laboratory workflows and emerging digital tools, making proficiency in CRM systems and digital platforms increasingly valuable. The growing emphasis on customer success and retention in the scientific instruments industry is elevating the strategic importance of technical application roles, as companies recognize that post-sale technical support directly impacts customer lifetime value and market share.

Role Significance

Typically part of a 10-15 person technical applications team within the broader customer support organization, with opportunities for mentoring junior specialists and collaborating across international teams
This mid-level specialist role carries significant responsibility for customer relationship management and technical problem-solving, positioning the incumbent as a key interface between the company's advanced scientific solutions and customer success outcomes

Key Projects

Implementation of customer onboarding programs for new cell culture technologies Development of technical knowledge base articles and customer-facing documentation Cross-functional collaboration on product improvement initiatives based on customer feedback Training program development for emerging cell culture applications and methodologies

Success Factors

Deep understanding of cell culture principles and applications combined with the ability to translate complex scientific concepts into practical customer solutions Strong relationship-building skills that enable trust development with research scientists and laboratory managers across diverse cultural and linguistic backgrounds Adaptability and continuous learning mindset essential for staying current with rapidly evolving life sciences technologies and customer needs Systems thinking approach to problem-solving that considers both immediate customer needs and broader organizational knowledge management objectives

Market Demand

High demand driven by the expanding life sciences sector, increasing complexity of laboratory instrumentation, and the critical need for bilingual technical specialists in international markets

Important Skills

Critical Skills

Bilingual communication skills in French and English are absolutely essential for this role, as they enable effective customer support across key European markets and significantly differentiate candidates in the competitive technical applications field. The ability to communicate complex scientific concepts clearly in both languages directly impacts customer satisfaction and business outcomes. Deep technical learning ability and scientific curiosity are fundamental for success, as the life sciences industry evolves rapidly with new applications, technologies, and methodologies emerging continuously. The capacity to quickly master complex technical information and translate it into customer-relevant solutions determines effectiveness in this role. Customer relationship management and problem-solving capabilities form the core of this position's value proposition, as the role serves as a critical touchpoint between Thermo Fisher's advanced technologies and customer success. Strong interpersonal skills combined with analytical thinking enable both immediate issue resolution and long-term customer relationship development.

Beneficial Skills

Laboratory experience and hands-on familiarity with cell culture techniques would provide credibility and practical insight when advising customers on technical challenges and applications. Digital proficiency beyond basic requirements, including familiarity with scientific data management systems, laboratory informatics, and emerging digital laboratory technologies, would enhance effectiveness as the industry continues digital transformation. Project management and cross-functional collaboration skills would support advancement opportunities and effectiveness in special projects and process improvement initiatives that are part of the role's responsibilities.

Unique Aspects

Bilingual French-English requirement creates specialized niche positioning with reduced competition and enhanced career security in European markets
Direct exposure to cutting-edge cell culture technologies positions the role at the forefront of rapidly growing biotechnology applications including regenerative medicine and cell therapy development
Integration with Thermo Fisher's comprehensive product ecosystem provides unusual breadth of technical exposure compared to smaller or more specialized competitors
Opportunity to influence product development and customer resources through feedback and recommendation responsibilities

Career Growth

Progression to senior technical roles typically occurs within 2-3 years with strong performance, while transition to management or product marketing roles generally requires 3-5 years of demonstrated success in technical applications

Potential Next Roles

Senior Technical Application Scientist with expanded territory or product portfolio responsibility Technical Applications Manager overseeing regional teams or specific product lines Product Marketing Specialist focusing on go-to-market strategies for new life sciences solutions Field Application Scientist with direct customer site engagement and consultation responsibilities

Company Overview

Thermo Fisher Scientific

Thermo Fisher Scientific stands as the global leader in serving science with over $40 billion in annual revenue, operating across life sciences research, analytical instruments, specialty diagnostics, and laboratory products and services. The company's comprehensive portfolio spans from basic research tools to advanced clinical diagnostics, positioning it as an essential partner for scientific advancement worldwide.

Dominant market position as the largest life sciences tools and services company globally, with strong competitive advantages through scale, innovation capabilities, and comprehensive product portfolio that creates significant barriers to entry for competitors
Glasgow location represents a strategic European hub for Thermo Fisher's operations, providing access to the UK's strong life sciences cluster while serving as a gateway to broader European markets, particularly important given Brexit-related considerations for EU market access
Large multinational corporation culture emphasizing scientific excellence, innovation, and global collaboration, with established career development frameworks and resources typical of Fortune 500 companies in the life sciences sector
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