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Technical Education Support Assistant - Job Opportunity at University of New South Wales

Sydney, Australia
Full-time
Mid-level
Posted: April 14, 2025
On-site
AUD 78,000-82,000 per year

Benefits

17% Superannuation contribution (above market average of 10.5%)
Annual leave loading
Academic environment with access to world-class research facilities
Central Sydney location with proximity to beaches
Professional development opportunities in top-ranked institution

Key Responsibilities

Provide technical support for education and research laboratories ensuring optimal functionality and research continuity
Maintain and manage laboratory equipment, supplies, and asset tracking systems
Support academic staff and students with technical assistance for computing and AV equipment
Coordinate with suppliers for equipment maintenance and repairs
Manage inventory and procurement processes for laboratory supplies

Requirements

Education

Associate diploma or certificate level qualification

Experience

Relevant work experience in technical support or laboratory environment

Required Skills

Construction, maintenance and repair of mechanical/electronic/computing equipment Priority management and deadline adherence Written and verbal communication Record keeping and attention to detail Team collaboration Health and safety awareness
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Sauge AI Market Intelligence

Industry Trends

Higher education institutions are increasingly investing in advanced research facilities and technical infrastructure, creating growing demand for specialized technical support roles Integration of digital technologies in research laboratories is driving need for hybrid technical skills combining traditional lab support with IT capabilities Australian universities are expanding their research capabilities to maintain global competitiveness, particularly in psychology and neuroscience fields

Salary Evaluation

The offered salary range of AUD 78,000-82,000 is competitive for technical support roles in Australian higher education, particularly considering the generous superannuation benefits. Market rate for similar positions typically ranges from AUD 70,000-85,000.

Role Significance

Part of technical support team within School of Psychology, typically 3-5 technical staff supporting 40+ academic staff and 120+ research students
Mid-level technical support position with significant operational responsibility but no direct reports. Role is critical for maintaining research and teaching infrastructure.

Key Projects

Laboratory setup and maintenance for undergraduate psychology practical classes Research equipment maintenance and technical support for PhD programs Asset management and inventory control systems Technical support for behavioral and cognitive neuroscience research

Success Factors

Strong technical troubleshooting abilities combined with excellent interpersonal skills Ability to manage multiple stakeholder requests while maintaining attention to detail Proactive approach to equipment maintenance and inventory management Understanding of academic research environment and its unique requirements

Market Demand

High demand with steady growth projected due to expanding research programs and increasing technical complexity in academic laboratories

Important Skills

Critical Skills

Technical equipment maintenance and troubleshooting - essential for ensuring continuous laboratory operations Inventory management and procurement - crucial for research continuity Communication and stakeholder management - vital for supporting diverse academic community

Beneficial Skills

Research methodology understanding Data management systems expertise Project management capabilities Health and safety protocol knowledge

Unique Aspects

Role combines traditional laboratory support with modern technical requirements
Opportunity to work in top-ranked psychology department with exposure to cutting-edge research
Strong professional development environment with clear career progression paths

Career Growth

2-3 years in role typically required before advancement to senior technical positions

Potential Next Roles

Senior Technical Officer Laboratory Manager Research Facility Coordinator Technical Operations Manager

Company Overview

University of New South Wales

UNSW is one of Australia's leading research universities, particularly strong in science and technology fields. The School of Psychology is ranked in the top 30 globally.

Premier academic institution with strong research focus and substantial funding resources
Major employer in Sydney's academic sector with strong international connections
Research-intensive environment with emphasis on innovation and academic excellence, balanced with strong professional support structures
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