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Technical Scrum Master - Assistant Vice President - Job Opportunity at Citigroup

Dublin, Ireland
Full-time
Senior
Posted: July 29, 2025
On-site
EUR 85,000 - 110,000 annually. This estimate reflects the Assistant Vice President level positioning within Citigroup's Dublin operations, considering Ireland's competitive fintech market, the role's technical leadership requirements, and Citi's premium compensation structure for senior agile practitioners in EMEA financial hubs.

Benefits

Assistant Vice President title positioning providing significant career advancement opportunities and executive-level recognition within a Fortune 100 financial institution
Global exposure through collaboration with international stakeholders across multiple time zones, enhancing cross-cultural leadership capabilities
Access to enterprise-level agile transformation initiatives, providing exposure to large-scale organizational change management
Professional development through continuous improvement focus and partnership with agile coaches across the organization
Strategic business unit alignment with Agency & Trust and Depositary Receipts operations, offering deep financial services domain expertise

Key Responsibilities

Drive enterprise-wide agile transformation by facilitating development processes and creating sustainable high-performing teams that deliver business-critical software solutions supporting global financial operations
Provide technical leadership and strategic guidance to development teams, ensuring optimal sprint execution, velocity management, and production code quality that directly impacts customer-facing financial services
Lead comprehensive agile ceremony orchestration including sprint planning, refinements, reviews, and PI planning sessions, ensuring alignment between business objectives and technical delivery across global stakeholders
Execute data-driven performance optimization through advanced agile metrics analysis including burndowns, Cumulative Flow Diagrams, and Control Charts to demonstrate measurable business value and operational sustainability
Serve as subject matter expert for enterprise collaboration platforms (Confluence, JIRA) while designing custom dashboards, swim lanes, and reporting mechanisms that support executive decision-making
Build strategic partnerships with Product Owners, Lines of Business, QA teams, and C-suite stakeholders to remove organizational impediments and maximize team productivity across complex regulatory environments
Champion organizational change management by influencing diverse stakeholder groups including business, compliance, legal, and IT teams to accelerate delivery timelines and minimize operational risk
Design and implement continuous improvement frameworks that enhance team productivity, code quality, and application monitoring while ensuring compliance with banking regulations and industry standards

Requirements

Education

Bachelor's degree/University degree or equivalent experience, Master's degree preferred

Experience

Significant experience with software development life cycle, Proven record of Scrum master experience in a recent project/initiative within a true agile environment, Experience leading large scale enterprise transformation projects with global and cross functional teams in Agile environment

Required Skills

Strong technical skills Expert in agile techniques Change management through influence and facilitation Hands on with Agile / Scrum / Kanban practices Confluence, Jira, Collaboration tools, reporting Strong knowledge of Scrum Management, Sprint and Release planning Excellent interpersonal communication and facilitation skills Proven ability to work with Global teams Proficiency in JIRA, MS Office Tools with strong data analysis skills using MS Excel Experience being on multiple Scrum teams in a variety of different contexts Familiarity with SAFe framework and Program Increment planning Knowledge of Service Now, Bit Bucket

Certifications

Certified Scrum Master (CSM) PMI-ACP (Agile Certified Practitioner) SAFe Scrum Master or similar certification
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Industry Trends

Financial services organizations are accelerating digital transformation initiatives, with 78% of banks investing heavily in agile methodologies to improve time-to-market for digital products and regulatory compliance systems. This trend is driving unprecedented demand for technical scrum masters who can bridge the gap between complex financial regulations and modern software delivery practices. The integration of SAFe (Scaled Agile Framework) in large financial institutions has become critical for managing enterprise-wide transformation programs, with organizations reporting 20-30% improvement in delivery predictability when properly implemented by experienced technical scrum masters. Global financial services are increasingly adopting DevOps and continuous delivery practices, requiring scrum masters with deep technical expertise to facilitate the cultural shift from traditional waterfall methodologies to modern agile practices while maintaining strict regulatory compliance.

Role Significance

Typically manages multiple scrum teams of 8-12 members each, with indirect influence over 50-75 professionals across development, QA, product management, and business stakeholder communities. The role involves coordination with Program Increment teams of 100+ participants during quarterly planning cycles.
This Assistant Vice President level position represents a senior leadership role within Citi's technology organization, carrying significant organizational influence and strategic decision-making authority. The role bridges executive leadership with hands-on technical guidance, positioning the incumbent as a key driver of enterprise-wide agile transformation initiatives that directly impact business-critical financial operations.

Key Projects

Enterprise-wide migration of legacy Agency & Trust systems to cloud-native architectures using agile methodologies while maintaining 99.9% uptime requirements Implementation of regulatory compliance automation systems that must pass rigorous audit requirements while delivering new features on accelerated timelines Global deployment of real-time Depositary Receipts trading platforms requiring coordination across multiple time zones and regulatory jurisdictions Digital transformation initiatives that consolidate multiple business-critical applications into unified customer experience platforms

Success Factors

Mastery of scaled agile frameworks (SAFe) combined with deep understanding of financial services regulatory requirements, enabling successful navigation of complex compliance landscapes while maintaining delivery velocity and quality standards that meet institutional banking expectations. Exceptional stakeholder management capabilities across diverse global teams, cultures, and organizational levels, from hands-on developers to C-suite executives, with proven ability to influence without direct authority in matrix organizational structures typical of large financial institutions. Advanced technical acumen that enables credible leadership of highly skilled development teams working on mission-critical financial systems, including understanding of modern software architecture, DevOps practices, and enterprise integration patterns. Strategic business insight into Agency & Trust and Depositary Receipts operations, allowing translation of complex business requirements into actionable technical deliverables while optimizing for both customer experience and operational efficiency. Data-driven decision making skills using advanced agile metrics and analytics to demonstrate measurable business value, identify process improvement opportunities, and provide executive-level reporting that supports organizational transformation initiatives.

Market Demand

Very High - Technical Scrum Masters with financial services experience are in exceptional demand as banks undergo massive digital transformation initiatives while facing increasing regulatory pressures and competitive threats from fintech companies.

Important Skills

Critical Skills

SAFe framework expertise with Program Increment planning capabilities represents the most critical technical competency for this role, as Citi's enterprise agile transformation depends heavily on scaled agile practices. Professionals with proven SAFe implementation experience in large financial institutions command premium compensation and accelerated career advancement due to the complexity and business impact of these initiatives. Advanced JIRA administration and customization skills are essential for managing complex enterprise workflows, custom reporting requirements, and integration with Citi's technology ecosystem. The ability to design sophisticated dashboards, create complex JQL queries, and manage large-scale agile project portfolios directly impacts team productivity and executive visibility into delivery performance. Global stakeholder management and cross-cultural communication abilities are fundamental to success given Citi's international scope and matrix organizational structure. The ability to influence diverse stakeholder groups across time zones, cultures, and organizational levels while maintaining alignment on strategic objectives is critical for removing impediments and ensuring delivery success. Financial services domain knowledge, particularly in Agency & Trust and Depositary Receipts operations, provides essential context for understanding business requirements, regulatory constraints, and customer impact of technology decisions. This specialized knowledge significantly enhances career trajectory within institutional banking and securities services sectors.

Beneficial Skills

Experience with ServiceNow and BitBucket platforms would enhance technical credibility and operational efficiency, as these tools are increasingly integrated into enterprise DevOps workflows and IT service management processes within large financial institutions. PMI-ACP certification in addition to CSM credentials demonstrates comprehensive agile knowledge across multiple frameworks and methodologies, positioning candidates for broader organizational influence and consulting opportunities within Citi's transformation initiatives. Previous experience in asset management or investment management operations would provide valuable business context for understanding Citi's client base and operational requirements, enabling more strategic guidance on technology solutions that drive business value. Advanced data analysis capabilities using tools beyond Excel, such as Tableau, Power BI, or Python for analytics, would enable more sophisticated performance measurement and predictive insights that support data-driven transformation decisions.

Unique Aspects

This role combines technical scrum mastery with Assistant Vice President executive positioning, offering a rare opportunity to drive strategic technology transformation while maintaining hands-on involvement in agile delivery practices within one of the world's most prominent financial institutions.
The position provides direct exposure to Citi's Agency & Trust and Depositary Receipts businesses, representing specialized financial services sectors that require deep domain expertise and offer unique career specialization opportunities in institutional banking and securities services.
Integration with Citi's global SAFe implementation presents exposure to one of the largest scaled agile transformations in the financial services industry, providing invaluable experience in enterprise-level organizational change management that is highly transferable across industries.
The Dublin location offers strategic positioning within Citi's EMEA operations center, providing exposure to European regulatory frameworks, cross-cultural team management, and international business operations that enhance global career mobility and expertise.

Career Growth

Career progression to next-level roles typically occurs within 18-24 months given the high demand for proven agile leaders in financial services and the accelerated pace of digital transformation initiatives across the industry.

Potential Next Roles

Senior Director of Agile Transformation - Leading enterprise-wide agile adoption across multiple business units within large financial institutions, typically managing 200+ person transformation programs Head of Digital Delivery - Executive oversight of all digital product development and delivery operations, including P&L responsibility for technology transformation initiatives Chief Technology Officer (Divisional) - Technology leadership for specific business divisions such as Institutional Banking or Wealth Management, combining technical strategy with business outcome accountability Principal Consultant - Agile Transformation - Senior advisory roles with top-tier consulting firms specializing in financial services digital transformation, commanding premium rates for specialized expertise

Company Overview

Citigroup

Citigroup stands as one of the world's largest and most influential financial institutions, operating in over 100 countries with approximately 200,000 employees globally. The organization serves as a premier global bank providing comprehensive financial services to consumers, corporations, governments and institutions worldwide, with particular strength in institutional banking, wealth management, and global markets operations.

As a systemically important financial institution (SIFI), Citigroup maintains a top-tier market position among global investment banks, ranking consistently in the top 5 worldwide by assets under management and global reach. The company's technology organization is recognized as an industry leader in financial services innovation, investing over $8 billion annually in technology modernization and digital transformation initiatives.
Dublin serves as Citi's primary European technology hub and regional headquarters for EMEA operations, housing over 2,500 employees focused on technology, operations, and business functions. The Dublin office plays a strategic role in Citi's European operations, particularly following Brexit, positioning it as a critical center for EU regulatory compliance and regional business expansion.
Citi's technology organization emphasizes innovation, diversity, and professional development within a fast-paced, results-oriented environment. The company culture promotes collaborative problem-solving, continuous learning, and career advancement opportunities while maintaining the rigorous risk management and compliance standards expected of a global systemically important bank.
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