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Technical Support Specialist II - Job Opportunity at ScanSource Inc

Greenville, United States
Full-time
Mid-level
Posted: May 1, 2025
On-site
USD 90,000-100,000 per year

Benefits

Comprehensive Medical Insurance with competitive coverage
Dental and Vision coverage for complete healthcare
Life Insurance for financial security
401(k) with company matching showing investment in employee future
128 hours PTO annually demonstrating work-life balance focus
8 paid holidays supporting employee wellbeing

Key Responsibilities

Lead technical break-fix support across major cloud services platforms
Drive vendor relationships and escalation management for complex technical issues
Own end-to-end ticket resolution with cradle-to-grave accountability
Deliver strategic customer education and knowledge transfer
Support pre-sales and go-to-market initiatives with technical expertise
Maintain and expand professional certifications for service excellence

Requirements

Education

Bachelor's Degree in Computer Science or IT (preferred)

Experience

At least 2 years in IT Help Desk or similar environment

Required Skills

M365 products technical support expertise Windows Server configuration and troubleshooting SQL Server management Exchange Server administration Active Directory and Entra ID implementation PowerShell scripting Azure infrastructure knowledge Customer engagement skills High volume case management Independent problem-solving ability

Certifications

At least one Microsoft certification (AZ-305, AZ-104, AZ-700, AZ-140, MS-900)
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Sauge AI Market Intelligence

Industry Trends

The cloud distribution sector is experiencing rapid growth as businesses accelerate digital transformation initiatives, creating increased demand for technical specialists who can bridge the gap between cloud service providers and end-users. Multi-cloud expertise is becoming increasingly valuable as organizations adopt diverse cloud solutions, making professionals with broad vendor knowledge particularly sought after. The shift towards SaaS and cloud-first strategies is driving demand for specialists who can handle complex migrations and integrations.

Salary Evaluation

The offered salary range of $90,000-$100,000 is competitive for a Technical Support Specialist II role in Greenville, SC, slightly above the regional market average of $85,000 for similar positions, reflecting the specialized cloud expertise required.

Role Significance

Typically part of a 5-8 person technical operations team in cloud distribution organizations of this scale
Mid-level position with significant technical autonomy and customer-facing responsibilities, indicating a blend of tactical and strategic importance

Key Projects

Complex cloud service migrations requiring cross-platform expertise Implementation of multi-vendor cloud solutions with intricate dependencies Development of technical support frameworks and best practices Creation of customer training and enablement programs

Success Factors

Deep technical knowledge across multiple cloud platforms and vendors Strong problem-solving abilities with focus on customer satisfaction Effective communication skills for partner and customer engagement Proactive learning mindset for keeping pace with cloud technology evolution Ability to balance multiple priorities while maintaining service quality

Market Demand

High demand with strong growth trajectory due to accelerating cloud adoption and the increasing complexity of multi-vendor cloud environments

Important Skills

Critical Skills

Cloud platform expertise across multiple vendors is essential for solving complex integration challenges Strong technical troubleshooting abilities are fundamental for effective problem resolution Customer engagement skills are crucial for maintaining partner relationships

Beneficial Skills

PowerShell scripting for automation and efficiency Project management capabilities for handling multiple cases Technical documentation skills for knowledge sharing

Unique Aspects

Rare combination of both technical support and pre-sales responsibilities
Focus on cloud-only distribution model sets this role apart from traditional IT support positions
Strong emphasis on professional development through certifications and vendor relationships

Career Growth

2-3 years in role with demonstrated expertise and certification advancement before progression

Potential Next Roles

Technical Operations Manager Cloud Solutions Architect Senior Technical Consultant Pre-sales Technical Specialist

Company Overview

ScanSource Inc

ScanSource is a leading technology distributor specializing in cloud services through its intY division, positioning itself as a strategic enabler in the cloud distribution ecosystem

Well-established player in the cloud distribution market with strong vendor relationships and partner network
Significant presence in the Southeast US technology corridor with growing cloud services focus
Professional enterprise environment with emphasis on technical excellence and customer service
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  • Salary estimates and market demand analysis
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