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Technical Writer - Job Opportunity at Samsung Electronics

Vancouver, Canada
Full-time
Mid-level
Posted: February 11, 2025
Hybrid
CAD 69,955-90,530 per year

Benefits

Comprehensive health and dental coverage from day one - positioned above market average
RRSP matching program indicating strong retirement benefits focus
On-site fitness facility with showers and bike storage demonstrating investment in employee wellness
Flexible PTO and wellbeing days showing work-life balance commitment
Employee purchase program with Samsung product discounts
Professional development opportunities supporting career growth

Key Responsibilities

Lead technical documentation strategy for enterprise security and Knox Cloud Solutions affecting millions of Samsung device users
Develop comprehensive content across multiple platforms including user guides, admin documentation, and developer resources
Drive content quality optimization through metrics analysis and customer feedback integration
Establish subject matter expertise across Samsung's technology ecosystem including mobile devices, operating systems, and APIs
Create and maintain developer-focused documentation including SDK guides and REST API documentation
Produce multimedia content including video tutorials and technical blog posts

Requirements

Education

Bachelor's degree in Engineering, Computer Science, or Communications, or equivalent

Experience

4-7 years of technical or business writing experience

Required Skills

Excellent English proficiency Complex technical concept explanation Mobile Device Management solutions knowledge Active Directory knowledge Markdown, HTML and CSS proficiency Video development and production Git experience Problem solving Multi-tasking ability Quick technology learning capability
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Sauge AI Market Intelligence

Industry Trends

Enterprise mobility and security documentation is experiencing increased demand due to remote work adoption and BYOD policies Technical writing is evolving towards API-first documentation approaches as businesses prioritize developer experience Video content is becoming increasingly important in technical documentation, reflecting changing user preferences for learning

Salary Evaluation

The offered salary range aligns with market standards for Vancouver's technical writing positions, though slightly below US tech hub equivalents. Senior technical writers in similar roles can command up to CAD 120,000

Role Significance

Likely part of a global content team of 5-10 members based on organization structure
Mid to senior-level position with significant autonomy in content strategy and execution

Key Projects

Enterprise security documentation initiatives Developer portal content strategy API documentation programs End-user documentation for Samsung Knox platform Video tutorial series development

Success Factors

Deep understanding of enterprise security concepts and cloud solutions Ability to translate complex technical concepts for various audience levels Strong project management skills for handling multiple documentation streams Proactive learning approach to stay current with Samsung's technology ecosystem

Market Demand

High demand position due to increasing enterprise security focus and cloud solution adoption

Important Skills

Critical Skills

Security domain knowledge - essential for understanding and documenting Knox platform API documentation experience - crucial for developer audience engagement Video content creation - increasing importance in technical documentation strategy

Beneficial Skills

Cloud architecture understanding UX writing skills Technical SEO knowledge Analytics and metrics analysis capabilities

Unique Aspects

Role combines enterprise security expertise with technical writing
Opportunity to impact documentation strategy for millions of users
Balance of technical depth and communication skills required
Global team collaboration environment

Career Growth

2-3 years for advancement opportunities based on performance and team growth

Potential Next Roles

Lead Technical Writer Documentation Manager Content Strategy Manager Developer Relations Manager

Company Overview

Samsung Electronics

Samsung Electronics is a global leader in consumer electronics and enterprise solutions, with Knox being their flagship security platform

Market leader in mobile devices with growing enterprise security presence
Vancouver office serves as a key R&D hub for Knox security solutions
Dynamic, technology-focused environment with emphasis on innovation and continuous learning
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