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TikTok Shop - SOP Program Manager - Job Opportunity at TikTok

Singapore, Singapore
Full-time
Mid-level
Posted: April 24, 2025
On-site
SGD 80,000 - 120,000 annually based on Singapore tech market rates and role complexity

Benefits

Competitive compensation package typical of tech industry leaders
Professional development opportunities in fast-growing e-commerce division
Global exposure working with cross-functional teams
Career advancement in rapidly expanding platform

Key Responsibilities

Lead development and implementation of moderation SOP programs for Creator & Content domain in US Market
Design and manage country-level moderation policies and guidelines
Drive cross-functional collaboration for policy development and implementation
Conduct risk analysis and produce program reports for stakeholders
Develop and deliver training programs for internal teams

Requirements

Education

Bachelor's Degree in business administration, project management or policy related fields

Experience

1+ years of working experience in project/program management

Required Skills

Project/program management E-commerce compliance knowledge Internet governance management Stakeholder management Problem-solving skills Business sensitivity Risk awareness
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Sauge AI Market Intelligence

Industry Trends

E-commerce content moderation is becoming increasingly critical as social commerce platforms face heightened regulatory scrutiny and consumer trust challenges The convergence of social media and e-commerce is creating new roles that require hybrid skills in both content governance and traditional e-commerce operations There's growing demand for standardized moderation practices as platforms expand globally while maintaining local market compliance

Role Significance

Likely leading a team of 3-5 direct reports with influence over 15-20 cross-functional team members
Mid-level management role with significant impact on platform trust and safety operations

Key Projects

Development of US market-specific content moderation frameworks Implementation of creator compliance programs Cross-functional policy standardization initiatives Training program development for moderation teams

Success Factors

Strong understanding of e-commerce regulations and content moderation principles Ability to balance business growth with risk management Excellence in stakeholder management across global teams Clear communication skills for policy documentation and training

Market Demand

High demand with growing trend as social commerce platforms expand globally and face increased regulatory pressure

Important Skills

Critical Skills

Policy development expertise - essential for creating scalable moderation frameworks Stakeholder management - crucial for aligning multiple teams across regions Risk assessment capabilities - vital for maintaining platform integrity

Beneficial Skills

Creator economy knowledge E-commerce operations experience Training and development skills Data analysis capabilities

Unique Aspects

Rare opportunity to shape content moderation standards for a leading social commerce platform
Position combines traditional e-commerce trust & safety with creator economy considerations
Role offers exposure to both US and APAC markets

Career Growth

2-3 years in role before advancement, depending on business growth and performance

Potential Next Roles

Head of Content Moderation Director of Trust & Safety Global Policy Manager E-commerce Operations Director

Company Overview

TikTok

TikTok is the leading short-form video platform globally, aggressively expanding into e-commerce with TikTok Shop

Dominant player in social media with rapid growth in social commerce space
Singapore serves as APAC headquarters with significant strategic importance
Fast-paced, innovative environment with emphasis on rapid iteration and global collaboration
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  • Salary estimates and market demand analysis
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  • Critical success factors and key skills
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