Home Jobs Top Clients Junior Manager
Back to Jobs

Top Clients Junior Manager - Job Opportunity at Chanel

Geneva, Switzerland
Full-time
Mid-level
Posted: May 26, 2025
On-site
CHF 85,000 - 110,000 annually. This estimate reflects Geneva's high cost of living, Chanel's premium market position, and the specialized nature of luxury client management requiring multi-regional coordination and significant P&L responsibility.

Key Responsibilities

Lead strategic deployment of top client engagement initiatives across Switzerland, Latin America, and India, directly impacting regional revenue from high-value customers
Design and execute comprehensive top client relationship strategies that enhance customer lifetime value and brand loyalty in alignment with global luxury positioning
Orchestrate cross-divisional collaboration between Fashion, Haute Joaillerie, and Haute Couture to create unified luxury experiences that drive incremental sales
Develop and implement sophisticated gifting strategies with full P&L responsibility from budget allocation to inventory management
Create and deploy training programs and best practice frameworks that standardize hospitality excellence across diverse cultural markets
Drive data-driven decision making through ROI analysis of client experiences and conversion of insights into actionable strategic recommendations
Identify and capitalize on local market opportunities centered around Art & Culture partnerships to differentiate brand positioning
Manage complex stakeholder relationships across multiple regions while ensuring seamless execution of premium client touchpoints

Requirements

Education

Master's degree in Business or relevant fields

Experience

A minimum of 5 years of experience in client experience/project management in the fashion industry

Required Skills

Proven international experience Strong understanding of luxury brand landscape and clienteling principles Proficiency in project management tools and proficiency with office software (Excel, PowerPoint, etc.) Languages: fluent in French and English. Spanish or Portuguese are a valuable plus Positive mindset, pro-active and open-minded Exceptional communication and interpersonal skills with high level of discretion Proven ability to manage multiple projects simultaneously with rigor and efficiency Willing to work collaboratively with multiple stakeholders and in a multi-cultural environment Detailed oriented with excellent organisation capabilities, you are willing to work in a dynamic and fast-changing environment
Advertisement
Ad Space

Sauge AI Market Intelligence

Industry Trends

The luxury fashion industry is experiencing a significant shift toward hyper-personalization and exclusive client experiences, driven by increasing competition for ultra-high-net-worth individuals who demand bespoke services. This trend is particularly pronounced in emerging markets like Latin America and India, where luxury consumption is growing rapidly among new wealth demographics. Digital transformation in luxury retail is creating new touchpoints for client engagement, with brands investing heavily in CRM systems and data analytics to track client preferences and purchasing behaviors across multiple channels and geographic regions. Art and culture partnerships have become essential differentiation strategies for luxury brands, as affluent consumers increasingly seek experiences that align with their personal values and interests beyond traditional product offerings.

Role Significance

Likely managing a matrix team of 5-8 regional specialists and event coordinators across three distinct markets, while collaborating closely with 10-15 stakeholders across divisions and geographies.
This is a strategic mid-level position with significant regional authority and cross-functional leadership responsibilities. The role carries substantial business impact through direct influence on top-tier client relationships that typically represent 20-30% of luxury brand revenues.

Key Projects

Implementation of region-specific VIP client journey mapping and experience design initiatives Development of comprehensive gifting and hospitality programs with multi-million dollar budget oversight Creation of cross-cultural training programs for luxury client service standardization Launch of Art & Culture partnership initiatives to enhance brand positioning in emerging markets

Success Factors

Exceptional cultural intelligence and ability to navigate diverse market dynamics across Swiss, Latin American, and Indian luxury consumer behaviors and expectations Strong analytical capabilities to translate client data and feedback into actionable strategic insights that drive measurable ROI improvements Advanced stakeholder management skills to coordinate complex initiatives across multiple divisions and geographic regions while maintaining Chanel's exacting brand standards Deep understanding of luxury market dynamics and ability to identify emerging opportunities that align with brand positioning and client expectations

Market Demand

High demand driven by luxury brands' intensified focus on client retention and lifetime value optimization. The combination of international experience requirements and luxury market expertise creates a competitive talent pool.

Important Skills

Critical Skills

Multilingual capabilities in French, English, and ideally Spanish or Portuguese are essential for effective communication across diverse markets and cultural contexts, enabling nuanced understanding of local luxury consumer behaviors and preferences Luxury clienteling expertise is fundamental to understanding the psychology and expectations of ultra-high-net-worth individuals who represent the primary target demographic for this role Project management proficiency is crucial given the complex, multi-stakeholder nature of international luxury experience initiatives that require precise coordination and flawless execution Cultural intelligence and international experience are vital for navigating the distinct luxury market dynamics across Switzerland, Latin America, and India

Beneficial Skills

Data analytics capabilities would enhance the role's impact through more sophisticated ROI analysis and client behavior insights Art and culture knowledge would support the identification and development of meaningful partnership opportunities Digital marketing understanding would complement traditional luxury client engagement strategies Retail operations experience would provide valuable context for client touchpoint optimization

Unique Aspects

Rare opportunity to shape luxury client strategy across three distinctly different cultural and economic markets simultaneously, providing exceptional exposure to global luxury market dynamics
Direct involvement in Art & Culture initiatives that represent cutting-edge luxury brand positioning strategies beyond traditional product marketing
Significant autonomy in budget management and strategic decision-making for a mid-level position, reflecting Chanel's trust in regional expertise
Access to cross-divisional collaboration with Haute Couture and Haute Joaillerie, providing comprehensive understanding of luxury brand portfolio management

Career Growth

Progression to senior leadership roles typically occurs within 3-5 years given the strategic nature of the position and exposure to high-level decision making across multiple markets and business units.

Potential Next Roles

Regional Client Experience Director Global Top Clients Strategy Manager Luxury Brand Marketing Director Regional General Manager for emerging markets

Company Overview

Chanel

Chanel stands as one of the world's most prestigious luxury fashion houses, maintaining its position as a privately-held company that prioritizes long-term brand building over short-term financial pressures. The company's commitment to exclusivity and craftsmanship has established it as a benchmark for luxury across fashion, fragrance, and accessories.

Chanel consistently ranks among the top 3 most valuable luxury brands globally, with particularly strong performance in high-growth emerging markets. The brand's strategic focus on experiential luxury and client relationship management reflects industry-leading practices in customer lifetime value optimization.
This Geneva-based role reflects Chanel's sophisticated approach to regional market management, with Switzerland serving as a strategic hub for coordinating luxury experiences across the diverse cultural and economic landscapes of Latin America and India.
Chanel maintains a culture of excellence and discretion that values long-term relationship building and attention to detail. The work environment emphasizes collaborative leadership and cultural sensitivity, particularly important given the international scope of this role.
Advertisement
Ad Space
Apply Now

Data Sources & Analysis Information

Job Listings Data

The job listings displayed on this platform are sourced through BrightData's comprehensive API, ensuring up-to-date and accurate job market information.

Sauge AI Market Intelligence

Our advanced AI system analyzes each job listing to provide valuable insights including:

  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

This integration of reliable job data with AI-powered analysis helps provide you with comprehensive insights for making informed career decisions.