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Transaction Services Account Manager (TSAM) - Job Opportunity at ING Bank

Paris, France
Full-time
Mid-level
Posted: June 2, 2025
Hybrid
Based on the mid-level experience requirements, Paris financial district location, and wholesale banking focus, the compensation range likely falls between EUR 70,000-90,000 base salary plus performance bonuses of 20-40%, positioning total compensation around EUR 85,000-125,000 annually, competitive with major international banks in the French market.

Benefits

Competitive salary package tailored to individual qualifications and market experience, positioning candidates advantageously within the financial services compensation landscape
Flexible working arrangements with remote work capabilities, providing superior work-life balance compared to traditional banking environments
Comprehensive travel expense reimbursement program supporting client relationship management and business development activities
Accelerated personal and professional development opportunities within a global banking network, offering career advancement beyond typical regional limitations
Dynamic and informal collaborative work environment with access to innovative colleagues and cutting-edge financial technology platforms

Key Responsibilities

Drive end-to-end portfolio management for approximately 15 high-value Wholesale Banking clients globally, directly impacting multi-million euro revenue streams and establishing ING's market position in transaction services
Spearhead revenue growth initiatives across Transaction Services fee income and Net Interest Income (NII) channels, leveraging existing client relationships to maximize cross-selling opportunities and expand market share
Serve as primary strategic contact for corporate treasury teams, positioning ING as the preferred banking partner for complex cash management and trade finance solutions across international markets
Lead high-stakes deal team negotiations for TS mandate renewals and competitive Request for Proposals (RfPs), directly influencing contract values and long-term client retention in a competitive banking landscape
Execute proactive client relationship management through strategic reviews, revenue monitoring, and executive-level client visits to optimize service delivery and identify emerging business opportunities
Ensure regulatory compliance adherence across Know Your Client (KYC) frameworks while maintaining operational excellence and risk management standards
Collaborate within Virtual Client Teams to deliver integrated multi-product banking solutions, strengthening ING's position as a comprehensive financial services provider
Manage critical client escalations and satisfaction metrics (tNPS), directly impacting ING's reputation and competitive positioning in the wholesale banking market

Requirements

Education

Higher education (Master's degree, Bac+5) or University education (bachelor's or master's degree)

Experience

Minimum 5 years of experience in a Wholesale Banking Transaction Services environment

Required Skills

Fluency in English (written and spoken) Excellent relationship-building and stakeholder management capabilities Strong communication skills Proven track record in commercial roles Strategic planning and analytical skills Confidential information management with sensitivity and professionalism Natural collaboration and active listening abilities Capacity to challenge existing routines and status quo Problem-solving orientation and solution-finding motivation Strong analytical skills with structured work approach Effective task prioritization capabilities Excellent presentation skills Experience in lending and/or trade finance (preferred) Payment & Cash Management expertise Trade Finance knowledge including guarantees and letters of credit
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Industry Trends

Digital transformation in transaction banking is accelerating, with banks investing heavily in API-driven payment platforms and real-time treasury management solutions to compete with fintech disruptors. This creates demand for relationship managers who can bridge traditional banking expertise with digital solution selling capabilities. European regulatory frameworks including PSD2 and upcoming digital euro initiatives are reshaping corporate treasury operations, requiring transaction services professionals to navigate complex compliance landscapes while delivering innovative payment solutions. Post-Brexit financial services restructuring has intensified competition among European banking hubs, with Paris emerging as a key center for wholesale banking operations, creating expanded opportunities for experienced transaction services professionals. Corporate treasury centralization trends are driving demand for sophisticated cash management solutions, with multinational corporations consolidating banking relationships and seeking integrated global transaction services platforms.

Role Significance

Typically operates within a team of 8-12 transaction services professionals across France, collaborating with larger virtual teams spanning multiple ING offices globally. Direct interaction with senior client services teams, product specialists, and relationship managers creates a matrix organization requiring strong stakeholder management skills.
This mid-senior level position represents a critical client-facing role within ING's wholesale banking hierarchy, with direct responsibility for multi-million euro client relationships and significant autonomy in business development decisions. The dual reporting structure to both global and local management indicates strategic importance and career advancement potential within the organization.

Key Projects

Leading digital transformation initiatives for corporate treasury clients, implementing new API-based cash management platforms and real-time payment solutions Managing complex mandate renewal negotiations for Fortune 500 clients, involving multi-year contracts worth millions in annual fees Spearheading cross-border trade finance solutions for international corporations, structuring letters of credit and guarantee facilities across multiple jurisdictions Driving regulatory compliance projects related to KYC/AML requirements and European payment regulations, ensuring client onboarding and maintenance meet evolving standards

Success Factors

Exceptional relationship management capabilities combined with deep understanding of corporate treasury operations and international trade finance mechanics, enabling trusted advisor status with C-level executives and treasury directors Strong commercial acumen with ability to identify cross-selling opportunities and structure complex financial solutions that address evolving corporate banking needs in a competitive market environment Cultural adaptability and multilingual communication skills essential for managing global client relationships while operating within ING's international matrix organization structure Proactive approach to regulatory compliance and risk management, balancing business development objectives with strict adherence to banking regulations and internal risk policies

Market Demand

High demand driven by digital banking transformation needs, regulatory complexity, and ING's expansion in the French wholesale banking market, with limited supply of candidates combining transaction services expertise with multilingual capabilities and international banking experience.

Important Skills

Critical Skills

Relationship management and stakeholder engagement capabilities are fundamental to success in this role, as the position requires building trust with senior corporate executives and maintaining long-term partnerships that drive significant revenue generation. These skills directly impact client retention rates and cross-selling opportunities in a highly competitive banking environment. Commercial acumen and business development expertise are essential for identifying growth opportunities within existing client relationships and contributing to competitive tender processes. The ability to structure complex financial solutions and articulate value propositions determines success in mandate renewals and new business acquisition. Regulatory compliance knowledge and risk management awareness are critical given the increasing complexity of international banking regulations and the high-stakes nature of wholesale banking relationships. Understanding KYC/AML requirements and payment regulations directly impacts the bank's ability to serve clients while maintaining regulatory approval.

Beneficial Skills

Digital banking knowledge and fintech awareness would provide significant competitive advantages as corporate clients increasingly demand integrated technology solutions and API-based banking services that streamline treasury operations International trade finance expertise beyond basic letters of credit and guarantees would enable more sophisticated solution development for multinational corporate clients engaged in complex cross-border transactions Data analytics and business intelligence skills would enhance the ability to identify trends in client payment patterns and cash management needs, enabling more proactive relationship management and solution development Sustainable finance and ESG knowledge would align with growing corporate focus on environmental and social responsibility in banking relationships, positioning ING as a forward-thinking partner for sustainability-focused organizations

Unique Aspects

Dual reporting structure to both global and local management provides exposure to international best practices while maintaining deep understanding of French market dynamics and regulatory requirements
Portfolio management approach focusing on approximately 15 high-value clients enables deep relationship development and comprehensive understanding of complex corporate treasury needs
Integration with virtual client teams across multiple product lines offers broader exposure to wholesale banking operations beyond traditional transaction services scope
Emphasis on both Payment & Cash Management and Trade Finance creates comprehensive skill development opportunities in two of the fastest-growing areas of corporate banking

Career Growth

Career progression typically occurs within 3-5 years for high performers, with opportunities for international assignments and cross-functional moves within ING's global network accelerating advancement timelines for exceptional candidates.

Potential Next Roles

Senior Transaction Services Manager with expanded portfolio responsibility and team leadership components, typically managing EUR 500M+ in client relationships Regional Head of Transaction Services for France or broader European markets, overseeing strategic direction and team development across multiple locations Global Product Manager for specific transaction services offerings, focusing on product development and international market expansion strategies Relationship Manager for Key Corporate Clients, transitioning to broader banking relationship management with expanded product responsibility beyond transaction services

Company Overview

ING Bank

ING Bank operates as one of Europe's largest international banking groups, with strong market positions in retail and wholesale banking across more than 40 countries. The organization has established itself as a digital banking pioneer, investing heavily in technology infrastructure and maintaining a customer-centric approach that differentiates it from traditional European banks.

ING ranks among the top 10 European banks by market capitalization and maintains particularly strong positions in transaction services and corporate banking. The bank's focus on digital innovation and sustainable banking practices has earned recognition as a market leader in fintech adoption and ESG-compliant financial services.
ING's French operations represent a strategic growth market within the bank's European expansion strategy, with particular emphasis on wholesale banking services for multinational corporations and financial institutions. The Paris office serves as a regional hub for transaction services across French-speaking markets and supports the bank's broader European client relationships.
ING promotes an informal, collaborative work environment that emphasizes innovation, customer focus, and employee empowerment. The organization's flat hierarchy structure and emphasis on continuous learning create opportunities for rapid career development and cross-functional collaboration across international teams.
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