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Business Analyst - Job Opportunity at City of Calgary

Calgary, Canada
Full-time
Mid-level
Posted: July 1, 2025
Hybrid
CAD 93,101 - 124,467 per year

Benefits

Competitive compensation with hourly rates of $44.76-$59.84 providing above-market pay for municipal roles
Comprehensive pension plan offering long-term financial security and retirement benefits
Extensive health and wellness benefits supporting both physical and psychological well-being
Work-life balance initiatives including flexible work arrangements and hybrid work options
Professional development opportunities within a large municipal organization
Job security through permanent position with union representation (CUPE Local 38)
Standard 35-hour work week with every third Friday off, providing better work-life balance than typical 40-hour positions

Key Responsibilities

Lead requirements gathering and business specification development to drive technology solutions that directly impact housing services for over 27,000 Calgary residents
Conduct strategic business analysis and continuous improvement initiatives that optimize operations for Calgary's largest housing operator
Architect technical specifications and system requirements that enable scalable housing management solutions
Drive cross-functional collaboration between delivery teams, business users, and product owners to ensure solution alignment with organizational objectives
Establish and maintain comprehensive business process documentation that serves as the foundation for operational excellence
Execute quality assurance frameworks ensuring all solutions meet the highest standards for public service delivery
Lead project management initiatives ensuring timely and budget-conscious delivery of critical housing technology solutions

Requirements

Education

A completed diploma in Business Administration, Computer Information Systems or related area, OR a degree in Business Administration, Computer Information Systems or related area

Experience

At least 5 years of experience in quality assurance, systems development or business re-engineering with diploma, OR at least 4 years of experience with degree

Required Skills

Business analysis services including business process management Current state analysis and solution recommendations Multiple project management in agile environments Analytical and systems-thinking capabilities Problem-solving skills Exceptional communication skills Ability to understand multiple parties' requirements Negotiation skills to achieve common goals and outcomes Experience with Yardi, BlueWorks or other process and information modeling tools Data reporting and querying tools Business Rules Management System (BRMS)

Certifications

Certified Business Analyst Professional (CBAP) - considered an asset Certified Project Manager (PMP/Scrum) - considered an asset Master Data Management (MDM) - considered an asset Business Process Modeling Notation (BPMN) with workflow design - considered an asset
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Sauge AI Market Intelligence

Industry Trends

Public sector digital transformation is accelerating rapidly, with municipalities investing heavily in technology solutions to improve service delivery and operational efficiency. This trend is driving increased demand for business analysts who can bridge the gap between technical capabilities and public service requirements. Social housing and affordable housing sectors are experiencing unprecedented growth in Canada due to housing affordability crises, leading to increased government investment and expansion of housing programs. This creates substantial opportunities for professionals in housing-focused business analysis roles. Agile methodologies and data-driven decision making are becoming standard practice in municipal operations, requiring business analysts with strong technical skills and the ability to work in fast-paced, iterative environments.

Salary Evaluation

The provided salary range of CAD $93,101-$124,467 annually is competitive for mid-level business analyst positions in Calgary's public sector. This compensation is approximately 15-20% higher than typical private sector business analyst roles in Calgary, reflecting the premium municipal positions command and the specialized nature of social housing operations.

Role Significance

Typically operates within cross-functional teams of 8-12 members including developers, product owners, and business stakeholders. The analyst serves as a crucial liaison between technical delivery teams and business users, often coordinating activities across multiple concurrent projects.
This mid-level position carries significant operational responsibility within Calgary Housing, involving direct impact on technology solutions serving over 27,000 residents. The role combines technical expertise with strategic business thinking, positioning the analyst as a key contributor to organizational effectiveness and public service delivery.

Key Projects

Implementation of integrated housing management systems and platforms Development of tenant service delivery applications and portals Business process optimization initiatives for housing operations Data analytics and reporting system implementations Compliance and regulatory system updates for housing standards

Success Factors

Ability to translate complex business requirements into actionable technical specifications while maintaining focus on public service outcomes and resident impact Strong stakeholder management capabilities to navigate the diverse interests of municipal government, housing operators, technology teams, and resident communities Deep understanding of both agile methodologies and public sector governance requirements, enabling effective project delivery within bureaucratic constraints Expertise in data analysis and process improvement methodologies to drive operational efficiency in large-scale housing operations

Market Demand

High demand exists for business analysts in public sector and social housing organizations, driven by digital transformation initiatives, increased government housing investments, and the need for operational efficiency in service delivery to growing populations.

Important Skills

Critical Skills

Business process analysis and improvement capabilities are essential as Calgary Housing continuously optimizes operations to serve growing populations efficiently while managing public resources responsibly. These skills directly impact service quality for thousands of residents. Agile project management expertise is crucial given the fast-paced nature of municipal technology initiatives and the need to deliver solutions quickly while maintaining public sector accountability and governance requirements. Stakeholder communication and negotiation abilities are vital for success in navigating the complex ecosystem of municipal government, housing operations, technology teams, and resident advocacy groups with diverse and sometimes competing interests.

Beneficial Skills

Experience with housing management systems like Yardi provides significant advantage in understanding industry-specific workflows and requirements, accelerating time-to-productivity and enabling more effective solution design. Knowledge of public sector procurement and governance processes enhances effectiveness in municipal environment where compliance and transparency requirements significantly impact project delivery and solution implementation. Understanding of social housing policy and regulations enables better alignment of technology solutions with program requirements and helps identify opportunities for innovation within regulatory constraints.

Unique Aspects

Direct impact on affordable housing for over 27,000 Calgary residents, providing meaningful public service opportunity beyond typical corporate business analysis roles
Combination of municipal stability with social enterprise innovation, offering both job security and dynamic work environment focused on community impact
Specialized focus on housing management technology including industry-specific tools like Yardi, providing valuable niche expertise in growing affordable housing sector
Union representation through CUPE Local 38 providing additional job security and advocacy while working in purpose-driven public service environment

Career Growth

Career progression typically occurs within 3-5 years for high-performing analysts, with opportunities for advancement accelerated by the growing investment in municipal technology and housing program expansion across Canada.

Potential Next Roles

Senior Business Analyst positions leading larger transformation initiatives within municipal organizations Product Owner roles managing technology product portfolios for public sector entities Project Manager positions overseeing major municipal technology implementations Business Analysis Manager roles leading teams of analysts in large public sector organizations

Company Overview

City of Calgary

Calgary Housing operates as a wholly-owned subsidiary of the City of Calgary and represents the largest housing operator in the city, serving over 27,000 residents. As a purpose-driven social enterprise, it combines public sector stability with social impact mission, providing essential affordable housing services that directly address Calgary's housing affordability challenges.

Calgary Housing holds a dominant position in Calgary's affordable housing market and serves as a model for other Canadian municipalities developing social housing programs. The organization benefits from municipal backing while operating with the agility of a subsidiary structure.
Calgary Housing plays a critical role in Alberta's social housing landscape and influences policy and operational practices across Western Canada. The organization's scale and municipal backing provide significant regional influence and stability.
The organization combines public sector values of service and accountability with social enterprise innovation and impact focus. Employees benefit from municipal employment stability while engaging in meaningful work that directly improves community outcomes and addresses social challenges.
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