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Business Support Officer - Job Opportunity at Forbes Shire Council

Forbes, Australia
Full-time
Mid-level
Posted: May 22, 2025
On-site
AUD 57,000-82,000 per year

Benefits

Flexible work arrangements
Study support program
Professional development opportunities
Local government sector stability
Work-life balance focus

Key Responsibilities

Deliver high-quality administrative and customer service support across all Council tiers
Manage records and data entry systems with focus on process efficiency
Support delivery of Council projects and strategic priorities
Drive continuous improvement initiatives in support services
Ensure operational objectives alignment with Council values

Requirements

Required Skills

Administrative expertise Customer service excellence Records management Data entry proficiency Process improvement capabilities
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Sauge AI Market Intelligence

Industry Trends

Local government sector is experiencing significant digital transformation, particularly in administrative processes and customer service delivery Increasing focus on data-driven decision making and process automation in public sector operations Growing emphasis on community engagement and service excellence in local government administration

Salary Evaluation

The offered salary range of AUD 57,000-82,000 is competitive for a mid-level administrative role in regional NSW, reflecting the public sector's structured compensation approach and the role's comprehensive responsibilities

Role Significance

Likely part of a 5-10 person administrative team within a 150-person organization
Mid-level position with direct reporting to Manager Corporate Business, indicating significant operational responsibility and potential for strategic input

Key Projects

Process optimization and efficiency initiatives Records management system improvements Customer service enhancement programs Administrative support for major infrastructure projects Council-wide digital transformation initiatives

Success Factors

Strong understanding of local government operations and regulatory framework Excellent stakeholder management and communication skills Ability to drive process improvements while maintaining service quality Adaptability to changing technological requirements Strong organizational and multitasking capabilities

Market Demand

Moderate to high demand, driven by local government modernization initiatives and increasing focus on operational efficiency

Important Skills

Critical Skills

Process optimization expertise - essential for driving efficiency improvements Customer service excellence - core to Council's community focus Records management proficiency - crucial for regulatory compliance Digital literacy - key for system modernization initiatives

Beneficial Skills

Project management capabilities Change management understanding Data analysis skills Stakeholder engagement expertise

Unique Aspects

Role combines traditional administrative functions with modern process improvement initiatives
Opportunity to contribute to significant regional development projects
Strong focus on professional development and career progression
Balance of operational and strategic responsibilities

Career Growth

2-4 years in role before progression, depending on performance and organizational opportunities

Potential Next Roles

Team Leader Administrative Services Corporate Services Manager Business Operations Manager Council Program Coordinator

Company Overview

Forbes Shire Council

Forbes Shire Council is a progressive local government organization with a $50 million capital works budget and approximately 150 staff members

Significant regional employer with strong focus on community development and infrastructure improvements
Key administrative center in Central West NSW, managing major regional development projects
Professional environment with emphasis on work-life balance, professional development, and community service
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