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Customer Success Manager - Job Opportunity at Reltio

London, GB
Full-time
Senior
Posted: July 17, 2025
Hybrid
£65,000 - £85,000 per year based on London market rates for senior customer success roles in enterprise software, with potential for performance-based bonuses and equity compensation given the company's growth stage and technical complexity of the role.

Benefits

Flexible work arrangements allowing better work-life balance management in a distributed workforce environment
Equal opportunity workplace commitment ensuring inclusive career development opportunities
Reasonable accommodation support for employees with physical and mental disabilities
Award-winning company culture recognition providing prestige and networking opportunities
Remote-first organizational structure offering location independence and reduced commuting costs

Key Responsibilities

Drive enterprise customer adoption and retention strategies to maximize revenue impact and minimize churn risk across large-scale accounts
Provide strategic visibility into customer health metrics to enable data-driven decision making and proactive risk mitigation across internal teams
Build comprehensive understanding of customer business objectives to craft strategic success plans that directly support revenue growth and operational efficiency
Establish trusted advisor relationships with executive sponsors to influence strategic decisions and maximize solution value realization
Lead consultative customer journey guidance using documented success plans to ensure milestone achievement and business case alignment
Track and benchmark adoption activities against success metrics to provide executive visibility and ensure initiative success monitoring
Promote licensed product portfolio while identifying expansion opportunities to drive account growth and feature adoption
Demonstrate advanced product capabilities beyond core functionality to achieve specific business results and maximize customer value
Design ROI measurement frameworks to quantify customer value realization and justify continued investment in Reltio solutions
Collaborate with sales teams on upsell and cross-sell opportunity identification to drive revenue expansion and customer growth
Partner with extended account teams to develop strategic technical plans that align with customer business objectives and success metrics
Lead customer advocacy initiatives and case study development to enhance marketing efforts and showcase customer success stories
Facilitate executive meetings with prescriptive agendas to capture measurable outcomes and value demonstration using Reltio products
Maintain comprehensive customer intelligence including usage analytics, health scoring, and outcome tracking to enable proactive risk identification

Requirements

Education

Bachelor's degree or equivalent experience

Experience

Minimum 5 years relevant work experience as a Technical CSM, Technical Account Manager or Success Architect in Enterprise Software space

Required Skills

Deep knowledge of cloud software solutions, master data management, data governance, data quality and analytics concepts, architecture and use cases Ability to apply experience and deep industry knowledge to understand and navigate a customer's decision-making process, goals, strategies, and business objectives Ability to build consultative effectiveness and establish trust with internal and external customers Ability to clearly articulate and quantify the business value that the solution delivers, as well as the specific business problems it addresses Possess strong presentation, verbal and written communication skills and command credibility with senior executives Previous experience and expertise in data management consulting or solutioning Previous experience and expertise in software architecture and understanding how applications fit together within a customer's ecosystem Proven effectiveness at leading and facilitating executive meetings and workshops Strong discovery skills to uncover customer problems and the value associated with solving them

Certifications

Reltio Certifications (preferred) MBA or advanced degree (preferred)
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Sauge AI Market Intelligence

Industry Trends

The master data management (MDM) market is experiencing unprecedented growth driven by increasing data complexity and regulatory compliance requirements, with organizations prioritizing data unification and governance initiatives to support digital transformation strategies and AI implementation. Enterprise data management is shifting toward cloud-native solutions and real-time data processing capabilities, creating significant demand for professionals who can bridge technical architecture with business value realization in complex data ecosystems. Customer success roles in enterprise software are evolving from reactive support to proactive strategic partnership, requiring deep technical expertise combined with business acumen to drive adoption and expansion in increasingly competitive markets. The convergence of AI, machine learning, and data management technologies is creating new opportunities for customer success professionals who can demonstrate measurable business outcomes and ROI from advanced data platforms and analytics solutions.

Role Significance

Typically manages a portfolio of 8-12 enterprise accounts with support from customer success specialists, technical consultants, and sales development representatives, while collaborating closely with product management, engineering, and executive leadership teams.
Senior-level position with significant strategic impact on customer retention and revenue growth, requiring executive-level relationship management skills and deep technical expertise to influence enterprise-wide data management decisions and drive measurable business outcomes.

Key Projects

Implementation of enterprise-wide master data management strategies across multiple business units and geographic regions Development of customer success metrics and KPI frameworks that directly correlate with business value and ROI measurement Leading digital transformation initiatives that integrate Reltio's data platform with existing enterprise architecture and third-party applications Creation of customer advocacy programs and case studies that demonstrate measurable business impact and competitive differentiation Strategic account planning and expansion initiatives that identify new use cases and revenue opportunities within existing customer relationships

Success Factors

Deep technical expertise in data management combined with exceptional business acumen to translate complex technical capabilities into measurable business value and strategic advantage for enterprise customers Executive presence and communication skills that enable trusted advisor relationships with C-level stakeholders and influence strategic decision-making processes within large organizations Proven ability to navigate complex enterprise environments and understand how data management initiatives impact various business functions, departments, and stakeholder groups Strategic thinking and analytical capabilities to identify customer success patterns, predict retention risks, and develop proactive strategies that drive adoption and expansion Collaborative leadership skills to coordinate cross-functional teams and manage complex customer relationships while maintaining focus on measurable outcomes and business objectives

Market Demand

High demand driven by the critical importance of data management in digital transformation initiatives, limited talent pool with combined technical and customer-facing expertise, and increasing investment in customer success as a revenue driver in SaaS organizations.

Important Skills

Critical Skills

Deep knowledge of master data management, data governance, and analytics concepts is essential as customers rely on technical expertise to navigate complex data architecture decisions and achieve business objectives through proper platform utilization and strategic implementation. Executive communication and presentation skills are crucial for building trusted advisor relationships with C-level stakeholders and influencing strategic decisions that impact enterprise-wide data management initiatives and long-term customer success outcomes. Consultative effectiveness and relationship building capabilities are fundamental to success as the role requires establishing trust with internal and external customers while navigating complex organizational dynamics and competing priorities. Business value articulation and quantification skills are critical for demonstrating ROI and justifying continued investment in Reltio solutions while identifying opportunities for account expansion and strategic partnership development.

Beneficial Skills

Advanced degree or MBA provides additional credibility and business acumen for strategic conversations with enterprise executives and complex business process optimization discussions Reltio platform certifications demonstrate commitment to product expertise and provide competitive advantage in technical discussions and customer training initiatives Software architecture understanding enables more effective collaboration with customer technical teams and better integration planning for complex enterprise environments Data management consulting experience provides valuable context for understanding customer challenges and developing strategic solutions that align with industry best practices and emerging trends

Unique Aspects

Opportunity to work with cutting-edge AI-powered data unification technology that addresses critical enterprise challenges in data governance, compliance, and digital transformation initiatives
Role combines deep technical expertise in data management with strategic customer success responsibilities, providing unique career development opportunities in high-growth technology sector
Distributed workforce model with flexible arrangements offers exceptional work-life balance while maintaining collaborative team environment and professional growth opportunities
Company's award-winning culture and technology recognition provides professional credibility and networking opportunities within the enterprise software and data management community
Significant impact on customer success strategy and methodology development in rapidly growing company with strong market position and expansion potential

Career Growth

Progression to director-level roles typically occurs within 3-5 years with demonstrated success in customer retention, account growth, and team leadership, while advancement to VP or C-level positions generally requires 5-8 years of progressive experience and proven track record of strategic impact.

Potential Next Roles

Senior Customer Success Manager or Principal Customer Success Architect with responsibility for strategic enterprise accounts and customer success methodology development Director of Customer Success with team management responsibilities and strategic oversight of customer success operations and metrics Vice President of Customer Success with executive responsibility for customer success strategy, team leadership, and revenue optimization Chief Customer Officer or VP of Customer Experience with enterprise-wide responsibility for customer lifecycle management and strategic customer relationships Strategic consulting roles in data management or digital transformation with focus on enterprise architecture and business process optimization

Company Overview

Reltio

Reltio is a well-established leader in the cloud-native master data management and data unification space, serving enterprise customers across multiple industries with AI-powered data management solutions that enable digital transformation and business intelligence initiatives.

Strong market position as an innovative technology company with award-winning products and recognition for company culture, competing effectively against traditional enterprise software vendors and emerging cloud-native data management platforms.
London role represents significant expansion opportunity in the European market, with strong growth potential for customer success professionals who can establish market presence and drive adoption among enterprise customers in the UK and broader European region.
Progressive, distributed-first work environment that emphasizes collaboration, innovation, and customer-centric values, with strong commitment to diversity and inclusion and flexible work arrangements that support work-life balance.
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