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AI & Automation Team Leader - Job Opportunity at Flight Centre Brand

South Bank, Australia
Full-time
Senior
Posted: July 7, 2025
On-site
AUD 130,000-150,000 per year

Benefits

Comprehensive employee discounts across 500+ leading Australian retailers providing significant cost savings on everyday purchases
Exclusive travel benefits including substantial discounts on flights, hotels, tours, and cruises for employees and their families
Access to over 24,500 online courses in 20+ languages through advanced learning platform for continuous professional development
Corporate health insurance discounts with BUPA providing premium healthcare coverage at reduced rates
Employee share plan enabling ownership participation in company growth
Flexible working arrangements within standard business hours promoting work-life balance
Career advancement opportunities across global network of brands with internal promotion priority
Regular awards nights and team-building events including potential international conference attendance

Key Responsibilities

Lead strategic identification and prioritization of AI and automation opportunities that eliminate administrative burdens from retail operations while creating sophisticated B2C automations with AI-driven decision-making capabilities
Develop and champion comprehensive roadmaps for AI and automation initiatives ensuring seamless alignment with Flight Centre Brand's customer engagement strategy and overarching business objectives
Conduct advanced analysis of business needs, market trends, and emerging technologies to identify innovative solutions that simultaneously drive operational efficiency and enhance customer experience
Directly manage and coordinate a diverse team of automation specialists across multiple platforms including WalkMe Digital Adoption, UiPath RPA, Microsoft Power Automate, and GDS Automation Business Analysts
Foster collaborative high-performing team environment ensuring effective cross-platform integration and knowledge sharing to maximize synergy and output across all automation initiatives
Provide expert technical guidance and oversight on design, development, and deployment of complex automation solutions across various technology platforms
Drive comprehensive analysis, design, and implementation of automated solutions to significantly enhance operational efficiency and customer experience metrics
Identify and re-engineer repetitive administrative tasks within retail sales operations for automation, achieving measurable reductions in manual effort and productivity improvements
Integrate sophisticated AI capabilities for data-driven decision-making within B2C automations, creating enhanced customer journey experiences
Build and maintain strategic relationships with diverse internal stakeholders including retail operations, customer engagement, and IT teams serving as primary liaison
Effectively communicate value proposition and impact of AI and automation initiatives to both technical and non-technical audiences across the organization
Lead comprehensive change management efforts ensuring smooth adoption and sustained utilization of new automated processes and AI tools by end-users, particularly retail staff

Requirements

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related quantitative field

Experience

Minimum of 5 years of experience in automation, AI, or related technology roles, with at least 2-3 years in a leadership or team coordination capacity

Required Skills

AI technologies WalkMe UiPath Microsoft Power Automate GDS automation (Sabre/Amadeus) Complex technology solution delivery Project management Stakeholder engagement Change management Technical leadership Cross-platform integration

Certifications

AI/Machine Learning certifications preferred UiPath Certified Advanced RPA Developer preferred WalkMe Builder/Developer certification preferred PMP or Agile project management certifications preferred
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Sauge AI Market Intelligence

Industry Trends

The travel industry is experiencing a significant digital transformation acceleration, with companies investing heavily in AI and automation to recover from pandemic impacts and meet evolving customer expectations for seamless, personalized experiences. Organizations are prioritizing operational efficiency through intelligent automation while simultaneously enhancing customer-facing technologies. Retail automation is becoming increasingly sophisticated, with businesses implementing AI-driven decision-making systems that can handle complex customer interactions and streamline back-office operations. The integration of multiple automation platforms (RPA, digital adoption, and AI) is becoming standard practice for enterprise-level implementations. The convergence of AI and customer experience is driving demand for leaders who can bridge technical capabilities with business strategy, particularly in customer-facing industries where personalization and efficiency are competitive differentiators.

Salary Evaluation

The offered salary range of AUD 130,000-150,000 is competitive for the Australian market, positioning slightly above median for senior AI/automation leadership roles. This range reflects the specialized nature of the position and the strategic importance of AI transformation in the travel industry.

Role Significance

The position involves managing a diverse team of automation specialists across multiple platforms, likely ranging from 8-15 direct reports including Digital Adoption specialists, RPA developers, and GDS automation analysts.
This is a senior leadership position with significant strategic influence, reporting directly to Customer Engagement Leadership and responsible for driving organization-wide AI and automation initiatives. The role carries substantial responsibility for both operational efficiency and customer experience outcomes.

Key Projects

Implementation of enterprise-wide RPA solutions for retail operations streamlining Development of AI-powered customer interaction systems for B2C automation Cross-platform integration projects connecting WalkMe, UiPath, Power Automate, and GDS systems Strategic automation roadmap development and execution across multiple business units Change management initiatives for technology adoption across retail network

Success Factors

Ability to translate complex technical concepts into business value propositions for diverse stakeholder groups Strong leadership skills to coordinate multi-disciplinary teams across different automation platforms and technologies Strategic thinking capabilities to align AI and automation initiatives with broader customer engagement and business objectives Change management expertise to ensure successful adoption of new technologies across retail operations Technical depth combined with business acumen to drive both operational efficiency and customer experience improvements Stakeholder management skills to build relationships across retail operations, customer engagement, and IT functions

Market Demand

High demand exists for professionals with combined AI and automation leadership experience, particularly those who can manage diverse technology stacks and drive customer-centric outcomes. The travel industry's digital transformation creates strong competition for these specialized roles.

Important Skills

Critical Skills

AI and machine learning expertise is essential as the role requires implementing sophisticated decision-making systems that can handle complex customer interactions and business logic. This technical foundation enables the development of intelligent automation solutions that go beyond simple task automation. Leadership and team coordination capabilities are crucial for managing diverse technical specialists across multiple platforms and ensuring effective collaboration. The success of automation initiatives depends heavily on team integration and knowledge sharing across different technology domains. Business process optimization skills are vital for identifying automation opportunities and redesigning workflows to achieve maximum efficiency gains. Understanding how to analyze and improve existing processes is fundamental to delivering measurable business value. Stakeholder management and communication abilities are critical for building support across diverse business units and ensuring successful technology adoption. The role requires translating technical concepts for non-technical audiences and managing change across retail operations.

Beneficial Skills

Travel industry experience provides valuable context for understanding operational challenges and customer expectations specific to the travel sector, enabling more targeted and effective automation solutions Project management certifications and methodologies enhance ability to deliver complex technical initiatives on time and within budget while managing multiple stakeholder requirements Change management expertise becomes increasingly valuable as automation initiatives require significant process changes and user adoption across retail operations Data analytics and business intelligence skills support the development of more sophisticated AI systems and enable better measurement of automation outcomes and business impact

Unique Aspects

Dual mandate focusing on both operational efficiency and customer experience enhancement, rather than traditional IT-focused automation roles
Direct reporting to Customer Engagement Leadership emphasizing customer-centric outcomes over purely technical metrics
Management of diverse technology stack including specialized travel industry systems (GDS automation) alongside enterprise platforms
Strategic emphasis on retail automation specifically designed to enhance front-line sales operations
Integration of AI decision-making capabilities within customer-facing automations representing cutting-edge application of technology in travel industry

Career Growth

Career progression to executive level typically occurs within 3-5 years for successful leaders in this role, given the high strategic importance and business impact of AI and automation initiatives.

Potential Next Roles

Chief Technology Officer or Chief Digital Officer roles within travel or retail industries Director of Digital Transformation positions at larger enterprises Head of AI Strategy roles at technology-forward organizations Senior consulting positions specializing in AI and automation transformation General Manager roles overseeing broader technology and customer experience functions

Company Overview

Flight Centre Brand

Flight Centre Brand is a major player in the global travel industry, operating as part of Flight Centre Travel Group, one of the world's largest travel agency networks. The company has demonstrated resilience through industry challenges and is actively investing in digital transformation to maintain competitive advantage.

Flight Centre maintains a strong market position as a leading travel agency brand with significant retail presence across Australia and internationally. The company's investment in AI and automation demonstrates commitment to innovation and operational excellence in a highly competitive market.
This role represents a significant regional position within Flight Centre's Australian operations, with the Brisbane location serving as a key hub for technology and customer engagement initiatives across the Asia-Pacific region.
Flight Centre promotes a collaborative, innovation-focused culture with strong emphasis on employee development and internal career progression. The company's 'Great Place to Work' certification and comprehensive benefits package reflect commitment to employee engagement and retention.
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