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UX Research Manager, Gpay Wallet - Job Opportunity at Google

Singapore, Singapore
Full-time
Senior
Posted: April 29, 2025
On-site
SGD 180,000 - 250,000 annually based on Singapore market rates for senior UX positions at major tech companies

Benefits

Comprehensive healthcare benefits typical of Google's industry-leading package
Professional development and learning opportunities
Competitive leave policies
Work-life balance programs
Global mobility opportunities between Singapore and India offices

Key Responsibilities

Lead and develop UX research teams across multiple locations
Drive strategic research initiatives for Google Pay products
Influence executive stakeholders with data-driven insights
Define and evaluate product ecosystem impact
Guide career development for team members
Align research priorities with product strategy
Oversee resource allocation and project management

Requirements

Education

Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, related field, or equivalent practical experience

Experience

8 years in applied research setting, 3 years leading design projects and managing teams

Required Skills

Qualitative research methods expertise Field studies Interviews Diary studies Team leadership Stakeholder management Product strategy Business acumen
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Sauge AI Market Intelligence

Industry Trends

Digital payment solutions are experiencing rapid growth in Southeast Asia, with a projected CAGR of 15.2% through 2025, making this role strategically important for Google's regional expansion UX research in fintech is becoming increasingly critical as companies compete on user experience rather than just features The intersection of AI and UX research is creating new opportunities for innovative payment solutions and user insights

Role Significance

Typically managing 5-8 direct reports across multiple locations with matrix responsibility for 15-20 researchers
Senior leadership position with significant influence on product strategy and team development, reporting likely to Director level

Key Projects

Digital wallet user experience optimization Cross-border payment solutions research Integration of machine learning features into payment flows Market expansion research for Southeast Asian markets

Success Factors

Ability to balance strategic vision with tactical execution Strong stakeholder management skills across multiple geographies Deep understanding of Southeast Asian payment landscape and user behaviors Experience scaling research operations in high-growth environments

Market Demand

Very high demand due to fintech expansion in Southeast Asia and limited pool of experienced UX research leaders with payment industry expertise

Important Skills

Critical Skills

Research leadership in fintech context Strategic stakeholder management Cross-cultural research expertise Team development and mentorship

Beneficial Skills

Machine learning and AI applications in UX Regional payment regulations knowledge Behavioral economics understanding Quantitative research methods

Unique Aspects

Rare opportunity to influence digital payment adoption in rapidly growing markets
Combination of established company resources with startup-like growth potential in GPay division
Strategic location in Singapore provides access to multiple emerging markets

Career Growth

2-4 years typical progression to next level based on business impact and team growth

Potential Next Roles

Director of UX Research Head of Product Strategy VP of User Experience Chief Experience Officer

Company Overview

Google

Google's GPay division is aggressively expanding in Southeast Asia, competing with regional players like GrabPay and PayNow

Leading global technology company with strong financial resources and technical capabilities
Strategic hub in Singapore with growing influence in Southeast Asian markets
Fast-paced, innovation-focused environment with emphasis on data-driven decision making and user-centric design
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