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Vice President of Customer Success - Job Opportunity at Vitech

Remote, United States
Full-time
Executive
Posted: February 12, 2025
Remote
USD 200,000 - 300,000 annually plus equity compensation, based on executive level and SaaS industry standards

Benefits

Comprehensive health insurance package
Professional development resources
Competitive compensation structure
Health and wellness support programs
Financial security benefits

Key Responsibilities

Lead strategic transformation of customer success function for enterprise SaaS portfolio
Drive customer satisfaction and retention metrics with focus on 75% reference rate achievement
Implement AI-driven customer intelligence and engagement strategies
Manage cross-functional alignment between Sales, Product, and Implementation teams
Develop and execute data-driven customer success frameworks
Lead global team development and strategic partnership initiatives
Oversee customer success financial performance and metrics

Requirements

Education

Bachelor's degree required; MBA or relevant advanced degree preferred

Experience

15+ years of experience in customer success, account management, or client services, with at least 8 years in leadership roles

Required Skills

SaaS customer success management Insurance and pension fund industry knowledge Data-driven decision making Cross-cultural team leadership AI and analytics proficiency Strategic planning Financial management Relationship building Communication skills

Certifications

Customer success management certifications (preferred)
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Sauge AI Market Intelligence

Industry Trends

Insurance and retirement industries are experiencing rapid digital transformation, driving demand for SaaS solutions and customer success leadership AI and advanced analytics are becoming crucial differentiators in customer success strategies Enterprise SaaS providers are increasingly focusing on customer lifetime value over acquisition Industry consolidation is creating need for expertise in managing complex client portfolios

Role Significance

Likely managing a team of 20-50 customer success professionals across multiple regions
C-suite level position with direct impact on company's SaaS transformation and revenue growth

Key Projects

SaaS migration program leadership Customer success framework development AI-driven engagement strategy implementation Global team expansion and development Customer reference program enhancement

Success Factors

Deep understanding of enterprise SaaS dynamics in financial services Proven track record of leading digital transformation initiatives Strong balance of technical and business acumen Ability to influence cross-functional stakeholders Experience with AI and data analytics implementation

Market Demand

Very high demand, particularly as financial services companies accelerate digital transformation initiatives and SaaS adoption

Important Skills

Critical Skills

SaaS transformation leadership experience is essential due to company's strategic direction Financial services domain expertise critical for credibility with enterprise clients Data analytics and AI proficiency needed for modern customer success strategies

Beneficial Skills

Change management expertise Enterprise architecture understanding Financial modeling capabilities Industry certification knowledge

Unique Aspects

Focus on complex financial services software transformation
Emphasis on AI and analytics in customer success
Strong industry recognition from analysts
Clear metrics-driven success criteria

Career Growth

3-5 years in role before progression to higher executive positions

Potential Next Roles

Chief Customer Officer Chief Operating Officer Chief Executive Officer Board Advisory Roles

Company Overview

Vitech

Established technology provider with 30+ years of experience in financial services software solutions

Recognized industry leader with strong presence in insurance and retirement sectors
Global operation with focus on North American market
Innovation-driven environment with emphasis on collaboration and continuous learning
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