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Virtual Practice Operations Manager - Job Opportunity at Willow Health

New York, United States
Full-time
Senior
Posted: March 16, 2025
Remote
USD 70,000 - 110,000 per year

Benefits

Remote work flexibility with established hours
Healthcare technology-forward environment
Professional development opportunities
Work-life balance focus through structured schedules

Key Responsibilities

Lead virtual clinic operations with defined hours (10:15AM - 7:15PM EST)
Drive scalability initiatives and process optimization
Manage and enhance clinical workflows and operational efficiency
Oversee technology integration and digital health solutions
Foster cross-functional collaboration and team development
Ensure compliance with healthcare regulations and safety standards

Requirements

Education

Bachelor's degree in healthcare administration, business management, or related field; Master's preferred

Experience

Proven experience in clinical operations management, specifically in virtual/telemedicine setting

Required Skills

Clinical operations management Process improvement expertise Healthcare technology proficiency Strong communication and leadership Remote team collaboration Healthcare compliance knowledge Strategic planning Change management
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Sauge AI Market Intelligence

Industry Trends

The virtual healthcare management sector is experiencing rapid growth, with a projected CAGR of 28% through 2025. Virtual crisis care represents a critical expansion area in behavioral health, addressing a significant market gap. Integration of AI and automation tools in virtual practice management is becoming increasingly important for operational efficiency

Salary Evaluation

The offered salary range of $70,000-110,000 is slightly below market for similar roles in major metropolitan areas, where comparable positions typically command $85,000-130,000. However, the remote nature and growth potential may offset this difference

Role Significance

Typically manages a virtual team of 10-15 healthcare professionals including clinicians, support staff, and technical personnel
Senior operational role with direct impact on service delivery and organizational scaling. Reports likely to executive leadership with significant autonomy in operational decision-making

Key Projects

Implementation of scalable virtual care delivery systems Development of crisis response protocols and workflows Integration of new healthcare technologies and platforms Establishment of quality metrics and performance monitoring systems

Success Factors

Strong understanding of behavioral health operations and regulatory landscape Ability to balance clinical requirements with operational efficiency Excellence in remote team management and virtual collaboration Strategic thinking with focus on scalable solutions Experience with healthcare technology implementation

Market Demand

Very high demand with accelerating growth due to expanding virtual healthcare services and increasing focus on mental health care accessibility

Important Skills

Critical Skills

Virtual healthcare operations expertise - essential for managing remote care delivery Process optimization skills - crucial for scaling operations efficiently Healthcare technology proficiency - fundamental for virtual care platform management Crisis management capabilities - vital for behavioral health emergency response

Beneficial Skills

Change management experience Data analytics skills Quality improvement methodology knowledge Behavioral health specific experience

Unique Aspects

Focus on crisis care in behavioral health sets this role apart from general virtual practice management
Combination of clinical operations and technology integration creates unique skill development opportunities
Strong mission-driven culture with emphasis on measurable impact

Career Growth

2-3 years in role before advancement, depending on organization growth and performance

Potential Next Roles

Director of Virtual Healthcare Operations Chief Operating Officer in Digital Health Regional Healthcare Operations Director Head of Telemedicine Services

Company Overview

Willow Health

Willow Health is positioned as an innovative player in the virtual behavioral health crisis care space, addressing a critical healthcare gap with technology-enabled solutions

Early-stage growth company in the expanding virtual healthcare sector, focusing on critical mental health services
National virtual service provider with potential for significant market expansion
Mission-driven organization with strong emphasis on patient safety, measurable outcomes, and inclusive team environment
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