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Warranty Executive - Job Opportunity at Al-Futtaim

Dubai, UAE
Full-time
Mid-level
Posted: June 3, 2025
On-site
AED 84,000 - 120,000 per year (USD 23,000 - 33,000), based on the mid-level experience requirements, UAE automotive industry standards, and Al-Futtaim's position as a premium employer in the region. The range reflects the specialized nature of warranty management and the multi-brand exposure offered.

Benefits

Opportunity to work with world-class automotive brands including Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM, providing exceptional industry exposure and brand recognition value
Career development within a 9000-member strong team with inspiring growth possibilities throughout the career path, offering extensive internal mobility
Employment with a major regional conglomerate operating across 20+ countries, providing international exposure and networking opportunities
Access to comprehensive training and development programs typical of large automotive organizations
Competitive compensation package aligned with regional automotive industry standards

Key Responsibilities

Drive front-line warranty operations excellence by serving as the primary technical advisor to branch service staff, directly impacting customer satisfaction and service delivery efficiency across multiple locations
Lead cross-functional collaboration initiatives with Aftersales, Finance, and EIT departments to ensure accurate GL account reconciliation, contributing to the organization's financial accuracy and operational transparency
Execute strategic warranty claim management through timely submission to principal portals, directly affecting cash flow optimization and manufacturer relationship management
Manage critical pre-approval processes by liaising with automotive principals, ensuring seamless service delivery and maintaining strong manufacturer partnerships
Champion warranty compliance and policy adherence across all aftersales business locations, safeguarding the company's reputation and maintaining manufacturer certifications
Drive continuous improvement through systematic internal warranty audits and implementation of strategic action plans, enhancing operational efficiency and reducing claim rejection rates
Oversee warranty invoice settlement processes with manufacturers, directly contributing to revenue recovery and cash flow management

Requirements

Education

Diploma / bachelors degree holder

Experience

2-3 years' experience in the same or similar role (Automotive experience is preferred)

Required Skills

Time Management skills Interpersonal skills Proficient in Microsoft Excel Problem Solving skills Strong Microsoft Office skills Excellent communication (written and spoken) and Interpersonal skills
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Sauge AI Market Intelligence

Industry Trends

The automotive aftermarket industry in the Middle East is experiencing significant digital transformation, with warranty management systems becoming increasingly automated and data-driven. This shift is creating demand for professionals who can bridge traditional warranty processes with modern digital platforms and analytics. Electric vehicle adoption across the UAE and broader Middle East region is accelerating, creating new warranty management complexities and opportunities. Warranty executives need to adapt to new technologies, battery warranties, and hybrid powertrain systems that require specialized knowledge and different claim processing procedures. Regional automotive markets are consolidating around major dealer groups and service networks, creating opportunities for warranty professionals to work with multiple brand portfolios and gain diverse experience across different manufacturer warranty systems and requirements.

Role Significance

Typically manages warranty processes for a team of 15-25 service advisors and technicians across multiple locations, while reporting to a Warranty Manager and collaborating with 3-5 cross-functional team members in finance and aftersales operations.
This is a mid-level specialized role that serves as a critical liaison between operational teams, finance, and manufacturer partners. The position carries significant responsibility for warranty cost management and compliance, with direct impact on dealership profitability and manufacturer relationships. The role requires independent decision-making and process improvement leadership.

Key Projects

Implementation of digital warranty management systems and process automation initiatives Cross-brand warranty policy harmonization projects across multiple automotive franchises Warranty cost reduction and claim approval rate optimization programs Internal audit and compliance enhancement projects to meet manufacturer certification requirements

Success Factors

Deep understanding of automotive warranty regulations and manufacturer-specific requirements across multiple brands, as this directly impacts claim approval rates and relationship management with principals Advanced analytical and problem-solving capabilities to identify warranty trends, reduce claim rejections, and optimize cost recovery processes, which are essential for protecting dealership profitability Strong cross-functional collaboration skills to effectively work with service, finance, and IT teams, ensuring seamless warranty operations and accurate financial reporting Proactive process improvement mindset with the ability to identify inefficiencies and implement systematic solutions that enhance operational speed and accuracy

Market Demand

Moderate to High - Warranty management roles are consistently in demand due to the technical nature of the work and the critical importance of warranty cost management for automotive dealerships. The growth of the UAE automotive market and expansion of luxury brand presence creates steady demand for experienced warranty professionals.

Important Skills

Critical Skills

Microsoft Excel proficiency is essential for warranty data analysis, claim tracking, and financial reconciliation processes. Advanced Excel skills including pivot tables, VLOOKUP functions, and data visualization are crucial for managing large volumes of warranty claims and generating meaningful reports for management and manufacturers. Strong communication and interpersonal skills are vital for success as the role requires constant interaction with service staff, finance teams, manufacturer representatives, and regional counterparts. The ability to explain complex warranty policies and negotiate claim approvals directly impacts operational efficiency and cost recovery. Problem-solving capabilities are fundamental to warranty management as each claim presents unique circumstances requiring analysis, interpretation of warranty terms, and strategic decision-making to maximize claim approval while maintaining compliance with manufacturer guidelines.

Beneficial Skills

Automotive technical knowledge would enhance credibility when dealing with service teams and improve ability to assess warranty claim validity Project management skills would support process improvement initiatives and audit implementation projects Financial analysis capabilities would strengthen GL reconciliation accuracy and warranty cost management effectiveness Multi-language proficiency would be valuable given the regional scope and diverse workforce of Al-Futtaim operations

Unique Aspects

Multi-brand automotive portfolio exposure providing comprehensive industry experience across luxury, commercial, and specialty vehicle segments
Regional scope spanning Middle East, Asia, and Africa markets, offering international business exposure and cross-cultural professional development
Integration with established manufacturer relationships and direct principal liaison responsibilities, providing high-level industry networking opportunities
Fast-paced environment within a diversified business group, offering potential for cross-sector career exploration and internal mobility

Career Growth

Career progression typically occurs within 3-5 years with demonstrated success in warranty management, process improvement, and cross-functional leadership. Advancement opportunities are enhanced by multi-brand experience and regional automotive market knowledge.

Potential Next Roles

Warranty Manager overseeing regional warranty operations Aftersales Operations Manager with broader service department responsibilities Regional Warranty Specialist for manufacturer or distributor organizations Service Operations Manager combining warranty expertise with broader operational oversight

Company Overview

Al-Futtaim

Al-Futtaim Group represents one of the Middle East's most established and diversified business conglomerates, with automotive operations serving as a major division. Founded in the 1930s and headquartered in Dubai, the organization has evolved into a regional powerhouse with operations spanning automotive, financial services, real estate, retail, and healthcare sectors across more than 20 countries.

Al-Futtaim Automotive holds a dominant market position as the regional representative for premium automotive brands including Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM. The company's extensive brand portfolio and regional presence of 10 countries establishes it as an industry leader with significant market influence and manufacturer partnership strength.
The UAE serves as the strategic headquarters for Al-Futtaim's regional expansion across the Middle East, Asia, and Africa. This positioning offers employees exposure to international business operations, diverse market dynamics, and opportunities for regional career mobility within the organization's extensive network.
Al-Futtaim maintains a culture focused on respect, excellence, collaboration, and integrity, emphasizing customer-centricity and innovation. The organization's size and diversity create a dynamic work environment with structured processes, professional development opportunities, and exposure to global business practices typical of large multinational organizations.
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