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Wellbeing Liaison Officer - Job Opportunity at William Angliss Institute

Melbourne, Australia

Part-time

Mid-level

Posted: June 16, 2025

On-site

AUD 62,152 per year

Benefits

Comprehensive superannuation package at 11.5% plus annual leave loading providing financial security beyond base salary

Reward and Recognition Programs designed to acknowledge outstanding performance and career milestones

Learning and Development Programs offering structured career advancement opportunities

Myki Commuter Club membership reducing transportation costs for Melbourne campus staff

On-site Medical Centre providing convenient healthcare access during work hours

Campus dining facilities including café and restaurant with potential staff discounts

Novated leasing options enabling tax-effective vehicle financing arrangements

Employee Counselling Services supporting mental health and wellbeing

Education Assistance and Study Leave Program facilitating continuous professional development

Cultural and Ceremonial Leave provisions demonstrating commitment to diversity and inclusion

Key Responsibilities

Serve as the primary strategic contact point for comprehensive welfare and wellbeing enquiries, establishing the foundation for institutional student support systems

Deliver critical crisis intervention services and provide expert guidance on mental health referrals, directly impacting student retention and academic success outcomes

Design and execute targeted wellbeing initiatives across the Institute, driving institutional culture change and proactive mental health awareness programs

Build and maintain strategic partnerships with internal departments and external community organizations, expanding the Institute's support network and resource accessibility

Requirements

Education

Bachelor Degree or higher in Social or Youth Work, or Psychology and relevant professional

Experience

Minimum two years' experience in the delivery of evidence based psychosocial assessment and brief intervention within a mental health, welfare, wellbeing, or related

Required Skills

Completion of training in suicide intervention e.g. Safe Talk, ASIST Understanding and experience in best-practice approaches for crisis response, suicide prevention and early intervention Strong working knowledge of referral networks relevant to the needs of students, and capacity to continue to grow relationships with external community Highly developed interpersonal, written and verbal communication skills, including sound problem solving and negotiation skills Knowledge and understanding of relevant legislation, policies, and ethical Strong organisational and time management skills with an ability to prioritise tasks, meet prescribed deadlines and concurrently manage a number of competing Highly developed interpersonal, written and verbal communication skills, including the capacity to adapt practice to meet the needs of students from a wide range of cultural backgrounds and social Demonstrated behaviours that align with the William Angliss Institute Values

Certifications

Safe Talk certification ASIST (Applied Suicide Intervention Skills Training) certification

Sauge AI Market Intelligence

Industry Trends

Educational institutions are increasingly prioritizing student mental health and wellbeing services as research demonstrates the direct correlation between psychological support and academic achievement, driving demand for specialized liaison roles that can bridge counseling services with academic support systems. The vocational education sector, particularly in hospitality and tourism fields, is experiencing heightened focus on student wellbeing due to industry-specific stressors including irregular work hours, high-pressure environments, and economic volatility affecting career prospects. Government initiatives and regulatory requirements are pushing educational institutions to implement comprehensive mental health frameworks, creating sustained demand for qualified wellbeing professionals who can navigate both clinical and educational environments.

Salary Evaluation

The offered salary of AUD 62,152 for 30.4 hours per week (equivalent to AUD 77,690 FTE) is competitive within the Australian educational sector for mid-level wellbeing roles, particularly when combined with the 11.5% superannuation contribution and comprehensive benefits package, positioning this role favorably against similar positions in the market.

Role Significance

Typically operates as part of a small specialized student services team of 3-5 professionals, with potential supervision of student support volunteers or junior staff members, while maintaining collaborative relationships across academic and administrative departments.

This is a specialized mid-level position with significant autonomy and responsibility for crisis intervention and program development, requiring advanced clinical skills while operating within an educational administrative framework, indicating substantial influence on institutional wellbeing outcomes.

Key Projects

Development and implementation of institution-wide mental health awareness campaigns targeting the unique stressors of hospitality and tourism students Creation of crisis response protocols and training programs for academic staff to identify and respond to student wellbeing concerns Establishment of community partnership networks with local mental health services, financial counseling organizations, and cultural support groups Design of early intervention programs specifically addressing the high-stress, irregular-schedule demands of hospitality industry preparation

Success Factors

Ability to rapidly build trust and rapport with diverse student populations, particularly those from culturally and linguistically diverse backgrounds common in hospitality education programs, enabling effective crisis intervention and ongoing support relationships. Advanced clinical judgment capabilities for conducting accurate risk assessments and making appropriate referral decisions under time pressure, as the role serves as the primary filter for all incoming wellbeing requests across the institution. Strategic thinking and program development skills to create sustainable, evidence-based wellbeing initiatives that address both immediate student needs and long-term institutional culture change toward proactive mental health support. Cultural competency and adaptability to work effectively with international students and diverse communities, recognizing that hospitality education attracts students from varied cultural backgrounds with different approaches to mental health and help-seeking behaviors.

Market Demand

High demand driven by increased recognition of mental health importance in educational settings, regulatory compliance requirements, and the specific challenges facing vocational education students in hospitality and tourism sectors.

Important Skills

Critical Skills

Crisis intervention and suicide prevention skills are absolutely essential as this role serves as the primary triage point for all mental health emergencies within the institution, requiring immediate, expert-level response capabilities that can mean the difference between successful intervention and tragic outcomes. Cultural competency and cross-cultural communication abilities are critical given the Institute's diverse student body including international students, requiring sophisticated understanding of how cultural backgrounds influence help-seeking behaviors, mental health stigma, and appropriate intervention approaches. Risk assessment and clinical judgment capabilities form the foundation of this role, as the position requires making rapid, accurate decisions about student safety and appropriate service referrals, often with limited information and under significant time pressure. Partnership development and network management skills are essential for establishing and maintaining the referral relationships that enable comprehensive student support, requiring diplomatic skills, professional credibility, and ongoing relationship maintenance capabilities.

Beneficial Skills

Project management and program evaluation skills would enhance the role's capacity to develop, implement, and assess the effectiveness of wellbeing initiatives, providing measurable outcomes and continuous improvement capabilities. Research and data analysis abilities would strengthen the position's capacity to identify trends in student wellbeing needs, evaluate program effectiveness, and contribute to evidence-based practice development within the educational mental health field. Training and education delivery skills would expand the role's impact through capacity to develop and deliver professional development programs for academic staff, creating institutional capability for early identification and appropriate response to student wellbeing concerns. Grant writing and funding acquisition skills would enhance the position's ability to secure additional resources for innovative wellbeing programs, expanding service capacity and enabling pilot projects for emerging student support needs.

Unique Aspects

This role uniquely combines clinical mental health expertise with specialized understanding of hospitality and tourism industry pressures, requiring knowledge of both traditional student stressors and industry-specific challenges such as irregular schedules, seasonal employment, and high-pressure service environments.

The position offers exposure to international educational delivery models through the Institute's offshore campus operations, providing opportunities for cross-cultural competency development and potential international assignment opportunities.

The role operates within Australia's largest specialist hospitality education provider, offering unique networking opportunities within the industry and potential for career development into specialized areas such as workplace mental health consulting for hospitality businesses.

The Institute's Child Safe organization status and comprehensive diversity commitments indicate a progressive workplace culture that prioritizes safety, inclusion, and ethical practice, appealing to professionals seeking values-aligned employment opportunities.

Career Growth

Career progression typically occurs within 3-5 years with demonstrated success in program development and crisis management, potentially accelerated through completion of additional clinical qualifications or management training programs.

Potential Next Roles

Senior Student Wellbeing Manager or Coordinator roles within larger educational institutions, typically involving team leadership and strategic program oversight responsibilities Clinical roles in community mental health organizations or private practice, leveraging the crisis intervention and assessment skills developed in the educational setting Policy and program development positions within government departments focused on youth mental health or educational support services Specialized consulting roles working with multiple educational institutions to develop and implement comprehensive student wellbeing frameworks

Company Overview

William Angliss Institute

William Angliss Institute operates as Australia's premier specialized educational institution focused exclusively on foods, tourism, hospitality and events education, maintaining campuses across Melbourne, Sydney, Singapore and various offshore locations, positioning it as a significant player in vocational education with strong industry connections and international reach.

The Institute holds a distinctive market position as the largest specialist provider in its field, offering comprehensive educational pathways from short courses through to masters degrees, with established relationships across the hospitality and tourism industries providing graduates with strong employment prospects and industry relevance.

Melbourne serves as the Institute's flagship campus and headquarters, providing access to Australia's recognized hospitality and events capital, offering extensive networking opportunities and exposure to industry best practices within a major metropolitan center known for its diverse cultural offerings and strong educational infrastructure.

The organization emphasizes values-driven culture focused on Personal Responsibility, Inspiration, Empowerment, Community, and Expertise, suggesting a collaborative environment that supports professional development while maintaining high performance standards, with particular attention to diversity and inclusion as evidenced by specific support for Aboriginal and Torres Strait Islander staff and culturally diverse backgrounds.

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Wellbeing Liaison Officer - Job Opportunity at William Angliss Institute

Benefits

Key Responsibilities

Requirements

Education

Experience

Required Skills

Certifications

Sauge AI Market Intelligence

Industry Trends

Salary Evaluation

Role Significance

Key Projects

Success Factors

Market Demand

Important Skills

Critical Skills

Beneficial Skills

Unique Aspects

Career Growth

Potential Next Roles

Company Overview

William Angliss Institute

Data Sources & Analysis Information

Job Listings Data

Sauge AI Market Intelligence