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WHS Program Manager - Job Opportunity at Amazon Commercial Services Pty Ltd

Melbourne, Australia
Full-time
Senior
Posted: August 19, 2025
Hybrid
AUD 120,000 - 160,000 per year based on the senior-level responsibilities, requirement for 5+ years experience, strategic program management scope, and Amazon's competitive compensation structure in the Australian market. The role's cross-functional leadership requirements and direct reporting to senior management typically command premium salaries in this range.

Benefits

Comprehensive workplace health and safety support programs demonstrating Amazon's commitment to employee wellbeing beyond standard market offerings
Professional development opportunities through cross-functional collaboration with Operations, Human Resources, Engineering, and Finance teams
Autonomy to make rapid data-driven decisions with significant organizational impact
Access to innovative technology and data analytics tools for safety program optimization
Global program coordination experience across different geographical regions
Direct exposure to senior leadership through regular program presentations and strategic initiatives

Key Responsibilities

Drive transformative innovation in workplace safety by developing and executing large-scale strategic programs across Amazon Business Units with direct impact on thousands of employees
Lead cross-functional initiatives that eliminate operational risks through data analysis and process improvement, directly contributing to Amazon's goal of being the safest place to work
Build and maintain strategic partnerships across multiple organizations to align on multi-million dollar safety initiatives and resource allocation
Orchestrate global program portfolios from conception to delivery, managing complex projects that span multiple geographies and business units
Define and implement key performance metrics that measure Australian program success and communicate achievements to stakeholders at all organizational levels
Provide executive-level decision support through comprehensive data analysis and strategic recommendations that shape company-wide safety policies
Present program roadmaps and status updates to senior leadership, influencing strategic direction and resource investment in workplace safety initiatives

Requirements

Education

Bachelor's degree

Experience

5+ years of program or project management experience

Required Skills

Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership Proven analytical capabilities including ability to deep dive, identify root causes and permanently eliminate hazards and risks Exceptional communication and project management skills Outstanding judgment, compassion, and interpersonal skills Ability to work collaboratively with colleagues across many areas Technical expertise to gain credibility with stakeholders at various levels
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Sauge AI Market Intelligence

Industry Trends

The workplace health and safety sector is experiencing unprecedented growth driven by increased regulatory requirements and heightened employee expectations post-COVID-19. Organizations are investing heavily in proactive safety measures rather than reactive compliance, with technology-enabled safety programs becoming the industry standard. There's a significant shift toward data-driven safety management, with companies leveraging analytics to predict and prevent incidents before they occur. E-commerce and logistics companies are facing intensified scrutiny regarding workplace safety due to high-profile incidents and regulatory pressure. This has created a surge in demand for senior safety professionals who can design and implement comprehensive safety programs at scale. The integration of AI and IoT technologies in safety monitoring is becoming essential, requiring professionals who understand both traditional safety principles and modern technological solutions. The Australian workplace safety market is experiencing rapid evolution with new legislation and increased penalties for safety violations. Companies are prioritizing preventive safety cultures over compliance-focused approaches, creating demand for strategic safety leaders who can influence organizational behavior and drive cultural transformation.

Role Significance

Typically manages a matrix team of 8-15 professionals including safety specialists, data analysts, and project coordinators across multiple business units, while collaborating with cross-functional teams totaling 30-50 stakeholders across Operations, HR, Engineering, and Finance departments.
This is a senior-level strategic role with significant organizational influence, evidenced by direct reporting to Senior WHS Manager, responsibility for large strategic programs across business units, regular presentations to senior leadership, and autonomous decision-making authority. The role sits at the intersection of operations, strategy, and risk management with substantial impact on company-wide safety culture.

Key Projects

Implementation of predictive safety analytics platforms that analyze operational data to identify potential hazards before incidents occur Development of comprehensive safety training programs integrated with Amazon's operational systems and delivered at scale across multiple facilities Design and rollout of incident investigation and root cause analysis protocols that permanently eliminate identified risks Creation of safety culture transformation initiatives that shift organizational behavior from compliance-focused to proactively safety-conscious Integration of safety metrics into operational dashboards and executive reporting systems for real-time visibility and decision-making

Success Factors

Exceptional analytical capabilities combined with practical operational experience to identify root causes of safety issues and implement permanent solutions that address systemic problems rather than symptoms Strong stakeholder management and influence skills to drive change across diverse teams and business units without direct authority, requiring the ability to build consensus and motivate action through compelling business cases Deep understanding of both traditional safety principles and modern technology applications, enabling the integration of data analytics, IoT sensors, and predictive modeling into comprehensive safety programs Strategic thinking capabilities to design programs that scale across multiple geographies and business units while maintaining local relevance and regulatory compliance Change management expertise to transform organizational culture and embed safety-first thinking into operational processes and decision-making frameworks

Market Demand

High demand driven by regulatory requirements, corporate liability concerns, and the growing emphasis on employee wellbeing as a competitive advantage. The combination of program management expertise with workplace safety specialization is particularly sought after in large-scale operations.

Important Skills

Critical Skills

Data analytics and metrics-driven decision making are absolutely essential as Amazon's approach to safety relies heavily on predictive analytics and continuous measurement. The ability to extract insights from complex operational data and translate them into actionable safety improvements is fundamental to success in this role. Cross-functional collaboration and stakeholder management skills are critical given the role's requirement to influence change across Operations, HR, Engineering, Finance, and other departments without direct authority. Success depends on building coalitions and driving consensus across diverse teams with different priorities and perspectives. Program and project management expertise at enterprise scale is essential for coordinating complex, multi-geographical initiatives with significant resource requirements and tight timelines. The ability to manage multiple concurrent programs while maintaining quality and meeting strategic objectives is non-negotiable.

Beneficial Skills

Change management and organizational psychology knowledge would provide significant advantage in transforming safety culture and embedding new behaviors across large, diverse teams operating in fast-paced environments Technology integration skills, particularly understanding of IoT, data visualization, and predictive analytics platforms, would enable more effective utilization of Amazon's technological resources and drive innovation in safety program delivery International regulatory knowledge and cross-cultural communication skills would enhance effectiveness in global program coordination and ensure compliance across different geographical markets with varying safety requirements and cultural contexts

Unique Aspects

The role combines traditional workplace safety expertise with Amazon's innovative technology-driven approach, offering exposure to cutting-edge safety analytics and predictive risk management tools typically not available in other organizations
Responsibility for coordinating global safety programs provides international experience and exposure to diverse regulatory environments, enhancing professional development beyond typical regional safety roles
Direct involvement in Amazon's mission to become the 'safest place to work on earth' offers the opportunity to contribute to industry-leading safety innovations that will likely influence workplace safety standards across multiple industries
The position's integration with Amazon's operational excellence culture means safety initiatives are supported by world-class logistics and operational expertise, enabling implementation of safety programs at unprecedented scale and efficiency

Career Growth

Typically 3-5 years to progress to senior management roles, with potential for accelerated advancement given Amazon's rapid growth and expansion into new markets and business segments

Potential Next Roles

Senior WHS Manager or Regional Safety Director roles overseeing safety operations across larger geographical areas or business segments Head of Safety or Chief Safety Officer positions with enterprise-wide responsibility for safety strategy and risk management Operations Director roles where safety expertise provides competitive advantage in operational leadership positions Consulting roles specializing in workplace safety transformation for large-scale operations and logistics companies

Company Overview

Amazon Commercial Services Pty Ltd

Amazon Commercial Services Pty Ltd represents Amazon's significant commitment to the Australian market, operating as a major player in e-commerce, cloud services, and logistics infrastructure. The company has established substantial operations across Australia with multiple fulfillment centers, delivery stations, and corporate offices, making it one of the largest employers in the technology and logistics sectors.

Amazon maintains a dominant position in Australian e-commerce and is rapidly expanding its logistics and cloud services presence. As a subsidiary of the world's largest e-commerce company, Amazon Commercial Services benefits from substantial resources, advanced technology infrastructure, and proven operational methodologies, positioning it as an industry leader in workplace innovation and employee development.
The role's placement in Melbourne, combined with responsibility for Australian operations, indicates Amazon's strategic focus on the Australian market. Melbourne serves as a key operational hub for Amazon's Australian expansion, with this position playing a critical role in establishing safety standards and culture as the company scales its presence across the continent.
Amazon's culture emphasizes customer obsession, ownership, and innovation, with the company's leadership principles driving decision-making and career development. The organization promotes a fast-paced, data-driven environment where employees are expected to think big and deliver results, while the explicit focus on being the 'safest place to work' demonstrates genuine commitment to employee welfare beyond operational efficiency.
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