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Workday Application Support Engineer - Job Opportunity at Barclays

Glasgow, United Kingdom
Full-time
Mid-level
Posted: January 17, 2025
On-site
GBP 55,000 - 75,000 annually based on Glasgow market rates and enterprise-scale financial sector positioning

Benefits

Professional development opportunities with Workday and ServiceNow certifications
Career advancement within a major financial institution
Modern technology campus environment in Glasgow
Enterprise-scale learning and development resources

Key Responsibilities

Lead system availability and performance optimization through proactive monitoring and capacity planning
Conduct root cause analysis and implement preventive measures for system disruptions
Develop automation tools to enhance operational efficiency and system resilience
Drive technological innovation and best practices across the organization
Collaborate with development teams on reliability and scalability improvements

Requirements

Education

Bachelor's or Masters degree in Computer Science, Information Systems, or equivalent

Experience

Production Support or IT Service Management experience in financial services or regulated enterprise

Required Skills

Experience of Observability/Monitoring solutions (AppDynamics, Thousand Eyes, Splunk, ELK) Software design and development skills Problem Solving skills Understanding of Workday or HR ServiceNow Technology & HCM Modules

Certifications

Workday or HR ServiceNow qualification (preferred)
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Sauge AI Market Intelligence

Industry Trends

Financial institutions are increasingly migrating to cloud-based HR systems, with Workday emerging as a preferred solution for enterprise-scale organizations The convergence of HR and IT functions is creating high demand for specialists who can bridge technical and human capital management domains Automation and observability tools are becoming critical as organizations seek to maintain 24/7 reliability for HR systems

Role Significance

Typically part of a 5-8 person specialized Workday support team within a larger IT organization
Mid to senior-level technical position with significant system reliability responsibilities and potential for team leadership

Key Projects

Workday system integration and optimization initiatives Automation framework development for HR processes Performance monitoring and optimization programs Service reliability improvement projects

Success Factors

Deep understanding of enterprise HR systems and their integration points Strong incident management and problem-solving capabilities Ability to balance technical excellence with business needs Proactive approach to system optimization and risk management

Market Demand

High demand with growing trajectory as more financial institutions modernize their HR technology stack and require specialized Workday expertise

Important Skills

Critical Skills

Workday technical expertise - fundamental for system reliability and optimization Monitoring and observability tools experience - essential for proactive system management Automation capabilities - key for improving operational efficiency Problem-solving skills - critical for incident resolution and system improvement

Beneficial Skills

ServiceNow knowledge - valuable for integration and workflow automation Financial services domain knowledge - helpful for understanding business context Change management experience - useful for system updates and improvements Cloud infrastructure knowledge - important for system architecture understanding

Unique Aspects

Rare opportunity to work with both Workday and ServiceNow in a major financial institution
Position combines traditional IT operations with modern cloud-based HR technology
Strong focus on automation and proactive system management

Career Growth

2-3 years in role before advancement, depending on project success and organizational growth

Potential Next Roles

Workday Technical Lead HR Systems Architecture Manager Enterprise Applications Manager Technology Operations Manager

Company Overview

Barclays

Barclays is a tier-1 global financial institution undergoing significant digital transformation initiatives

Leading global bank with strong technology investment and modernization focus
Glasgow campus serves as a major technology hub for Barclays' European operations
Professional corporate environment with emphasis on risk management and regulatory compliance while fostering innovation
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