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ICT (Systems & Network) Administrator - Job Opportunity at Central Australian Aboriginal Congress

Alice Springs, Australia
Full-time
Mid-level
Posted: June 12, 2025
Hybrid
AUD 102,472 - 122,635 per year

Benefits

Comprehensive salary packaging options providing significant tax savings for all employment types
Exceptional professional development allocation of 15 days annually with access to master's programs and specialized study placements
Market-leading flexible work arrangements including compressed schedules, hybrid models, job sharing opportunities, and additional leave purchase options
Enhanced total compensation package including district allowances, superannuation, and leave loading benefits
Community-impact focused work environment providing meaningful career satisfaction and social contribution

Key Responsibilities

Deploy and maintain critical ICT infrastructure systems ensuring operational continuity for Australia's largest Aboriginal Community Controlled Health Service
Lead technical system administration initiatives that directly support healthcare delivery to remote Indigenous communities
Drive organizational digital transformation through continuous improvement of ICT assets and security processes
Provide strategic user support by analyzing requirements and implementing tailored technology solutions that enhance operational efficiency
Execute field operations management including remote site visits to maintain clinical technology infrastructure in challenging environments
Collaborate with cross-functional teams to ensure reliable technology services for staff, stakeholders, and community members

Requirements

Education

Degree in relevant qualification or equivalent industry certifications or relevant experience

Experience

Experience in a system admin role

Required Skills

Experience in a system admin role Qualifications (CCNA, NSE, JNCP) and/or relevant experience in designing and maintaining complex network topologies Be a competent and experienced system admin in a Microsoft environment Strong interpersonal and communication skills, attention to detail, and an aptitude for quality, with an ability to adapt quickly to shifting business priorities Willingness, ability and appropriate levels of health and fitness to travel to and work from remote locations Has long-term interest in the IT industry, enjoys learning about and working with the latest IT products with a willingness to undertake training and obtain relevant certifications

Certifications

CCNA NSE JNCP NT Drivers Licence or the ability to obtain
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Sauge AI Market Intelligence

Industry Trends

Healthcare IT infrastructure is experiencing unprecedented demand for robust, secure systems that can support telehealth, remote patient monitoring, and digital health records, particularly in underserved communities where technology gaps significantly impact care delivery outcomes. Indigenous health services are increasingly adopting cloud-based solutions and mobile health technologies to bridge geographical barriers, creating specialized demand for IT professionals who understand both technical requirements and cultural sensitivities in healthcare delivery. The Australian government's continued investment in closing the digital divide for Indigenous communities through initiatives like the Indigenous Digital Inclusion Plan is driving substantial funding and technology modernization projects across Aboriginal Community Controlled Health Services. Network security in healthcare has become paramount following increased cyber threats targeting health services, with particular emphasis on protecting sensitive patient data while maintaining accessibility for remote clinical operations and community health programs.

Salary Evaluation

The offered salary range of AUD 102,472 - 122,635 is highly competitive for the Alice Springs market and reflects premium compensation for specialized healthcare IT roles in remote locations. The total effective package of AUD 126,047 - 150,619 including allowances and tax benefits positions this role in the top quartile for regional IT administrator positions, acknowledging both the specialized nature of healthcare IT and the challenges of remote location work.

Role Significance

Typically operates within a small, specialized IT team of 3-5 professionals, with direct collaboration with clinical staff, management, and external vendors. The role likely involves mentoring junior staff while reporting to senior IT leadership or directly to executive management given the organization's size and scope.
This is a mid-level technical leadership position with significant operational responsibility for maintaining critical healthcare infrastructure. The role carries substantial impact as technology failures directly affect healthcare delivery to vulnerable communities, requiring both technical expertise and cultural sensitivity in a mission-critical environment.

Key Projects

Success Factors

Deep understanding of healthcare IT compliance requirements including privacy regulations, clinical workflow integration, and the unique challenges of delivering technology services in remote Indigenous communities where cultural competency is essential for effective stakeholder engagement. Proven ability to work independently with minimal supervision while managing complex technical projects in resource-constrained environments, demonstrating both technical problem-solving skills and the resilience required for remote location deployments and emergency response situations. Strong relationship-building capabilities that enable effective collaboration with diverse stakeholders including clinical staff, community leaders, and external vendors while maintaining sensitivity to cultural protocols and community-led healthcare delivery models. Commitment to continuous learning and professional development in emerging healthcare technologies, cybersecurity trends, and Indigenous health service delivery models, combined with the physical and mental resilience required for regular travel to remote locations.

Market Demand

High demand driven by critical healthcare infrastructure needs, government funding initiatives for Indigenous health services, and the specialized skill set required for remote healthcare IT operations in challenging geographical environments.

Important Skills

Critical Skills

Microsoft environment system administration expertise is absolutely essential as healthcare organizations heavily rely on Microsoft infrastructure for electronic health records, communication systems, and clinical applications. This foundational skill set determines day-to-day operational effectiveness and system reliability in mission-critical healthcare environments. Network topology design and maintenance capabilities (CCNA, NSE, JNCP level) are crucial for ensuring reliable connectivity between remote clinic sites, urban facilities, and external healthcare networks. Given the geographical challenges and the critical nature of healthcare communications, network expertise directly impacts patient care quality and emergency response capabilities. Strong interpersonal and communication skills are vital for success in this role as IT professionals must effectively collaborate with clinical staff who may have varying levels of technical expertise while maintaining cultural sensitivity when working with Indigenous community members and respecting traditional healthcare approaches. Physical fitness and willingness to travel to remote locations is non-negotiable given the operational requirements of maintaining IT infrastructure across dispersed clinic sites in challenging geographical conditions where equipment failures require immediate on-site response.

Beneficial Skills

Cloud platform expertise (Azure, AWS) would significantly enhance value as healthcare organizations increasingly migrate to cloud-based solutions for scalability, disaster recovery, and cost-effectiveness, particularly important for organizations serving geographically dispersed communities. Cybersecurity certifications and experience would be highly valuable given the increasing threat landscape targeting healthcare organizations and the sensitive nature of patient data, especially important for organizations serving vulnerable populations where data breaches could have severe community impact. Project management qualifications would enhance career prospects as healthcare IT increasingly involves complex, multi-stakeholder implementation projects requiring formal project management methodologies to ensure successful outcomes within budget and timeline constraints. Telehealth platform experience would be extremely beneficial as remote healthcare delivery continues expanding, particularly relevant for organizations serving Indigenous communities where telehealth can bridge geographical barriers to specialist care access.

Unique Aspects

This role offers the rare opportunity to apply technical expertise in a culturally significant healthcare environment where IT infrastructure directly impacts health outcomes for Indigenous communities, providing both professional challenge and meaningful social impact that extends far beyond typical corporate IT roles.
The combination of cutting-edge healthcare technology implementation with traditional community-based care delivery creates a unique professional experience that bridges modern IT practices with culturally appropriate healthcare service models, offering invaluable cross-cultural competency development.
Regular travel to remote locations provides diverse technical challenges and exposure to different technological environments, from urban data centers to remote clinic facilities, developing versatile problem-solving skills and adaptability that are highly valued in specialized IT roles.
The substantial professional development allocation and flexible work arrangements demonstrate an organization that invests heavily in employee growth while recognizing the importance of work-life balance in demanding technical roles within challenging geographical environments.

Career Growth

Career advancement typically occurs within 2-4 years given the specialized nature of healthcare IT experience and the leadership opportunities inherent in this role, with accelerated progression possible due to the high demand for professionals with Indigenous healthcare service experience.

Potential Next Roles

Senior Systems Administrator or IT Manager positions within larger healthcare networks Healthcare IT Consultant specializing in Indigenous health services or remote healthcare delivery Regional IT Operations Manager overseeing multiple healthcare facilities Cybersecurity Specialist focusing on healthcare infrastructure protection Digital Health Project Manager leading technology transformation initiatives

Company Overview

Central Australian Aboriginal Congress

Central Australian Aboriginal Congress represents the Northern Territory's largest Aboriginal Community Controlled Health Service, operating as a pioneering organization in Indigenous healthcare delivery with over four decades of community-led health service provision. The organization manages multiple clinical sites, community programs, and specialized health initiatives across the challenging geographical landscape of Central Australia.

As the largest Aboriginal Community Controlled Health Service in the Northern Territory, CAAC holds a dominant market position in Indigenous healthcare delivery and serves as a benchmark organization for community-controlled health services across Australia. The organization's scale and reputation attract significant government funding and partnership opportunities with major healthcare providers.
CAAC serves as the primary healthcare provider for Indigenous communities across a vast geographical area of Central Australia, operating multiple clinic sites, outreach programs, and specialized services that require sophisticated IT infrastructure to connect remote locations with urban healthcare resources and specialist services.
The organization promotes a collaborative, community-focused work environment that values cultural competency, professional development, and work-life balance. The emphasis on community-led programs creates a mission-driven workplace where employees contribute directly to addressing healthcare inequities and improving health outcomes for Indigenous Australians.
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