Collaboration Services Engineer

Key Responsibilities

Provide support, guidance, and expertise to executives/senior management for meetings and events
Coordinate the design, development, and maintenance of collaboration services infrastructure
Coordinate or lead creation of architectural framework for servers, hardware, peripherals, and connections
Implement standards and guidelines
Ensure adequate capacity for corporate conferencing needs and identify emerging trends
Coordinate and provide technical support, provisioning, and automation capabilities for conferencing resources
Maintain operating efficiency and stability
Ensure security and integrity of all systems and data
Respond to outages and other issues
Provide training and guidance to team members and users
Provide regular status, operational, incident, and change reports

Bachelor's degree

4+ years experience managing hybrid collaboration services

Understanding of telephony, modern collaboration platforms and life cycle management
Experience installing, configuring, and automating collaboration services
Experience designing and implementing configuration management solutions
Good oral and written communication skills
Ability to quickly adapt to new methods
Work under tight deadlines
Investigative, analytical and problem solving skills
Ability to set goals and handle multiple tasks, clients, and projects simultaneously
Ability to work well within a team environment
Ability to translate business needs and problems into viable solutions
Advanced skills in customer relationship management and change management
Ability to manage multiple projects
Ability to liaise with individuals across various disciplines
Advanced experience working with Teams, Zoom, Webex, and other modern collaboration services
Knowledge of Teams Calling, Cisco Call Manager, Unity, Webex Calling, Webex Contact Center and Voice Gateways
Advanced experience supporting iPhone and iPad
Knowledge of general PC/Mac troubleshooting
Advanced knowledge of administering Airwatch UEM
Advanced expertise planning and physically installing equipment
Advanced knowledge of trends in Collaboration services and Unified Communications
Advanced understanding of multiple hardware vendors and technologies